Then make a new announcement correcting the old one. People are making financial decisions based on what they were told.
I have been extremely patient with Disney when it comes to COVID, but they have to actually tell people what they're getting before they pay for it. If they can't offer daily housekeeping in the resorts, that's fine. They tell you when you book that you're not going to get daily housekeeping. If they don't want to have characters at Crystal Palace, that's fine. They tell you when you book that there are no characters at Crystal Palace. What they're doing with DCL right now is a bait-and-switch. They've advertised one product, taken everyone's money, and then pulled the rug out from under them with no recourse because they're stuck in the middle of the ocean by the time they realize they've been duped into paying full price for a watered-down experience.
And I don't even like meet-and-greets! It's not my family's thing, so I have no dog in this fight. I've defended them left-and-right on COVID stuff but this one is completely unacceptable.