Yet another sign of Disney forgetting what guest service actually is. Instead of hiring and training CMs to run things properly (and/or to fix them when things go wrong), they'd rather offer $25 to everyone who gets screwed by their glitch.
This is one of those rare situations where nobody knows what actually happened and then some people are deciding to blame it on incompetence.
For anyone who wasn't paying attention last week:
1) DLR had halted/held ADRs for most of its restaurants (including all of DTD) for most of January and February. Up until last Friday, almost nothing was available. (Basically, all that was there were three venues, nothing in DTD.) The usual Thursday night drop for Trader Sam's (for the week of January 30) didn't happen.
2) Last Friday, they cancelled all of the Oga's for January and February. Within two hours, ADRs across the entire resort became available for January and February.
It is almost impossible that this was simply a "system glitch". There was
clearly something going on, likely a capacity issue - else all of that stuff wouldn't have happened within a couple of hours. Seriously, it cost them thousands of dollars do this - and they easily could have just cancelled them with no explanation and no gift cards.
If someone had called and gotten a CM that couldn't help with this situation now, I would totally understand that complaint. But there's no amount of "training" that could have helped CMs to "fix" a capacity issue.
