That's what I did. We bought resale in 2006 and were given a guide who eventually left, then they assigned us a new guide who was annoying (called a lot yet didn't seem to know basic details). So I researched and found a name that was a common positive mention so I called and spoke to manager to switch guides to her.You have to call in and speak to a manager and ask to switch guides. The guides themselves won't do it. Funny that you called someone else though and then some of your points became available.![]()