I suppose gripes from 1972 do not count? About the only thing I remember about that trip was heat, lines, lines and heat. I run into a number of people went once in the 70s and never went back. That is too bad.
I am going back to Disney World for my fourth time the week after next. Both recent trips were wonderful. I have only a few specific complaints. Most have to do with mess, but I can easily forgive those considering the usual level of cleanliness. (People can make messes so much faster than even the best crew can clean.) More general and nagging complaints ( of the type that Disney could fix in the short term) have to do with food and the bus service. The food service needs to be expanded on all levels, and the bus service has been suffering from noticeable cutback.
My biggest disappointment with Disney World is much bigger and much more general. It is unlikely to be fixed. There simply is not enough of it! I am not just saying this in the nice way. I am sure that everyone wishes Disney World was bigger. I am saying that it need to be bigger. Disney World is just not expanding its Orlando parks fast enough. It is not keeping pace with its surroundings. The biggest concern that most people have in planning a Disney World trip is the crowds. The Disney Bean Counter and a Park Guests have very different ideas of what makes a park too crowded,, and the bean counters are winning!
Disney has added a fair number of hotel rooms in the Orlando area in recent years, but they have not significantly increased their park capacity. This may be great for short-term profits, but I think that it will hurt in the long run. Disney is an icon and has a lot of momentum. This means that Disney can really mess up or cut spending and the money will continue to flow from the Orlando parks for a long time after the cutbacks. It will take a long time before they know the extent of their mistakes. Unfortunately, it also means that even when Disney does things exactly right it may take a long time for those investments to pay off.
Disney World opened in 1971. Epcot opened 11 years later in 1982. MGM studios opened seven years after Epcot in 1989. Animal Kingdom opened nine years after MGM in 1998. It has now been 7 years since Disney Worlds last major expansion in Orlando, and there are no new Disney parks in the Orland area are on the drawing board. Considering the time it takes to bring a new park on line (Animal Kingdom took 3 years from official announcement to opening), we are very likely in the longest period between major expansions at Disney World since it first opened. In addition to the lack of expansion, none of Disneys expansions have managed to reach the scope of the original Magic Kingdom.
The Magic Kingdom is a wonderful park!. While I would never so that anyone is too old for the Magic Kingdom, it is clearly aimed at preschoolers and early grade schoolers. Its offerings for middle school and high school aged children are limited. My kids are getting older. I am still going on family vacations, but Disney World is becoming less and less of a draw for me.
I am also less than impressed with the overall scope of the other three Disney Parks in Orlando. Animal Kingdom is a fine zoo, albeit small for a world class zoo. Most of the non-zoo venues at Animal Kingdom are impressive, the major exception being the carnival rides (Primeval Whorl, etc.) they added a few years back. There are not many non-zoo Venues at Animal Kingdom. Only one major new venue (Everest) will be opening next year, no other expansion plans have been announced. Over half the land in animal kingdom is idle. What is there is really good, but the zoo portion is not quite big enough to stand on its own, and there are not enough non-zoo venues to take up the slack.
MGM Studios is a tiny park, and in my opinion has only two major venues. Tower of Terror and The Rockn Rollercoaster are top-notch, must see attractions. They are two of my favorite rides. But what do you do in the park for the rest of the day? It is fine that MGM is supposed to be a working Studio, but that does not really impress me that much as a park guest.
After 23 years, Epcot is still struggling to find its identity and more corporate sponsors. The World Showcase is nice for what it is. I find Future World kind of depressing. Some of the major pavilions are in desperate need of renovation, and for that matter, a purpose. The venues are not really fun or thrilling enough to stand on there own as thrill rides, and they are not really educational enough to stand on there own as educational venues. (Seriously, how much education can you get on a 2 minute ride?) I dont know what new technology hp and Disney thinks they developed for Mission Space, but it is the most over-hyped venue ever! Test Track is OK and it is a huge draw for Epcot, but I really do not understand why. The theme is good, but if you really want to ride go-carts, go to a go-cart track and rent one for half an hour. You will probably have more fun for a lot less money.
Disney just does not seem to be interested in bringing the 10-22 year age bracket into their parks. They just are not doing big outdoor thrill rides, which is too bad, because I know they could do them very well. I would love to see some world-class coasters with Disney Themes. They have the resources, and I bet the market is there. Disneys main focus has been on rides that are compact and indoors Disneys main expansion in the last couple of decades has been opening more parks in distant corners of the world: Tokyo in 1982, Paris in 1992, and Hong Kong in 2005. It is amazing to me that Universal has been able to come into Orlando and capitalize so well on market segment that Disney has all but neglected.