We have Claudine for our wedding planner. She was great during our planning session ... great sense of humor, very knowledgable, lots of fun. She's been a bit slow responding to calls or e-mails (it took over a month for us to initially speak with her after being assigned and now we've been waiting about 6 weeks for our BEO). Copy all your e-mails to Emily (her assistant) and if you really need to speak with her, have Emily make you a phone appointment. I loved her during our Planning Session, and if she's that fun and efficient on our wedding day, I'll be a very happy bride!