Ok. So the customer send me a pdf file because the tech support guys are out today. I go to open it and it's password protected. Here is the conversation:
ME: I can't open it, I need the password.
THEM: It's the password you used on your SW PDF (meaning ours) in 2005.
ME: We didn't use a password in 2005, why don't you just tell me the password.
THEM: I can't tell you for security reasons.
ME: Really? How do you expect me to open the file?
THEM: Use the old password you used to use.
ME: We didn't use a password, I already explained that. So, for security reasons you can't tell me how to open the file to help support your problem.

THEM: Right, you just need to use the old password.
ME: I think we have a miscommunication. I have told you already that we do not have an old password. I have been here since 2002 and we only used a password since 2010 and it has never changed. I tried that one and it doesn't work.



THEM: Well I can't give it to you so you'll have to figure it out.
ME: Well, I hope you don't need an answer today because I don't do riddles and I certainly don't plan on returning after lunch. I'll let the support department know that they can call you on Tuesday when the file doesn't open and you can explain you put a password on it, but won't tell us the password.
THEM: Well, OK. If you can't solve the problem, I'll wait until the support guys are back.
REALLY!?! Do I need this on a Friday before a long weekend. Who puts a password on a file and doesn't give you the password to open it? What a dumb@$$. I can solve the problem. How about the fire you and hire someone who isn't an idiot.
I was having a good day. Now I want to punch someone.