I'm not usually a complainer, but geesh, this has been ridiculous.
On Tuesday, we bought annual passes in person at Downtown Disney. Our group has 2 different MDE accounts that were not previously linked. My father had an account with just him, and I had an account with my immediate family and my mother (she traveled with us in September and stayed on site with us).
We added our annual passes to our MDE accounts and linked them to our bands. Then, we tried to link our accounts. It wouldn't work, so we headed back to guest services. They got them linked and on his request moved my mother from my account to his account.
Now, only the "owner" of the MDE account would show up on the other "owner's" MDE (ie-I showed up on fathers account as a friend, but my kids did not). That wouldn't work for us, since we wanted to be able to make FP selections for the entire group. So, about 45 minutes later and several trips to the back, the CM got us linked with everyone showing up to be able to make fastpasses.
We thought we were good to go, until we entered a park that afternoon. Everyone got in but my father. We pulled out our annual passes, and the CM discovered my fathers band was now linked to my 3 year old daughters AP. We were walked to Guest Services, where we assumed they fixed that issue. We didn't use FP that day, so we didn't have any way to verify.
Yesterday, we entered MK, and both father and I could not get in. Father's issue was corrected at the gate. I'm not sure what exactly the issue was, because I was busy with my own CM. This time my AP was not showing up on my band and the gate was reading my band as a Halloween ticket from Sept. They scanned my AP card to get me in and sent me to guest services. With an assurance that it was fixed, we were sent on our way with a free fastpass in hand (very nice...we used it for 7D mine train).
Our day was good, but for our second and third FP uses, my mother's band would not scan green at the second FP scan point (although it did at the first). The CMs just let her through anyways.
This morning, we checked the website, and my mother is now back on my account listed with her AP. She was absolutly not there yesterday. She is also on my father's account, listed with a ticket number we don't have record of (possibly her ticket from sept or her Halloween ticket?). Her MagicBand is now linked to my father. It shows that he has two Magic Bands.
I'm generally a patient person, but I'm getting sour very quickly. I'm not sure WHAT has happened with our MDE accounts and MagicBands. Perhaps we are a victim of database problems, or perhaps we are victims of unknowledgable CMs changing things. I just want to have one day where we aren't starting with guest services. We've spent well over 2 hours at three different locations so far. It obviously won't be today. Maybe tomorrow?
On Tuesday, we bought annual passes in person at Downtown Disney. Our group has 2 different MDE accounts that were not previously linked. My father had an account with just him, and I had an account with my immediate family and my mother (she traveled with us in September and stayed on site with us).
We added our annual passes to our MDE accounts and linked them to our bands. Then, we tried to link our accounts. It wouldn't work, so we headed back to guest services. They got them linked and on his request moved my mother from my account to his account.
Now, only the "owner" of the MDE account would show up on the other "owner's" MDE (ie-I showed up on fathers account as a friend, but my kids did not). That wouldn't work for us, since we wanted to be able to make FP selections for the entire group. So, about 45 minutes later and several trips to the back, the CM got us linked with everyone showing up to be able to make fastpasses.
We thought we were good to go, until we entered a park that afternoon. Everyone got in but my father. We pulled out our annual passes, and the CM discovered my fathers band was now linked to my 3 year old daughters AP. We were walked to Guest Services, where we assumed they fixed that issue. We didn't use FP that day, so we didn't have any way to verify.
Yesterday, we entered MK, and both father and I could not get in. Father's issue was corrected at the gate. I'm not sure what exactly the issue was, because I was busy with my own CM. This time my AP was not showing up on my band and the gate was reading my band as a Halloween ticket from Sept. They scanned my AP card to get me in and sent me to guest services. With an assurance that it was fixed, we were sent on our way with a free fastpass in hand (very nice...we used it for 7D mine train).
Our day was good, but for our second and third FP uses, my mother's band would not scan green at the second FP scan point (although it did at the first). The CMs just let her through anyways.
This morning, we checked the website, and my mother is now back on my account listed with her AP. She was absolutly not there yesterday. She is also on my father's account, listed with a ticket number we don't have record of (possibly her ticket from sept or her Halloween ticket?). Her MagicBand is now linked to my father. It shows that he has two Magic Bands.
I'm generally a patient person, but I'm getting sour very quickly. I'm not sure WHAT has happened with our MDE accounts and MagicBands. Perhaps we are a victim of database problems, or perhaps we are victims of unknowledgable CMs changing things. I just want to have one day where we aren't starting with guest services. We've spent well over 2 hours at three different locations so far. It obviously won't be today. Maybe tomorrow?
