DAS changes coming WDW May 20/ DL June 18, 2024

YET.

The comment I knew was coming ^^^. I had my first surgery in 2019. Never used the DAS because I am tough as nails and felt it was unjust, and I just dealt with the issues. Second surgery in 2021. Huge difference in my mobility, issues, etc etc etc. After pressure from pretty much everyone, I applied for DAS. And wow what a difference. RELIEF.

Let me be very clear, I will do what I need to do to acquire access to DAS, as according to the ADA I have a physically disability. How cruel and unfair it is to identify ONLY autism as favoritism to DAS. Some of us have real disabilities (not saying Autism isn't, I am referring to the mass amount of people who have fully lied to get the DAS. Disgusting.). Both mental and physical disabilities deserve their recognition.

Whatever. ☮️OUT.
I don’t think Disney isn’t recognizing those with physical impairments only as not disabled - they’re saying that DAS is not necessarily the right accommodation for rides…and I agree…and I’ve had 3 surgeries and cancer…
 
It’s difficult for people to think they may be part of the problem. Human nature I guess. Like people who may continually try to reapply for DAS, then complain about the wait times to get through.
Why would people that got das in the past not apply? It is Disney that changes their strategy and it is up to Disney to staff their call center so that they can manage the demand.
 
These posts here, and the thread you started on the theme parks board about Genie + really come across as entitled. But, you do you. It seems clear that you’re angry, bitter and don’t care.
Not only to this comment, but it's a good spot to interject - this is exactly why it seems like all we see are rejections - people who get told no keep posting, people who get through maybe say something once, or maybe not at all to spare the feelings of those getting rejected.

The thought may help someone who is nervous, as the number of "rejection" posts is going to skew high due to human nature.
 
YET.

The comment I knew was coming ^^^. I had my first surgery in 2019. Never used the DAS because I am tough as nails and felt it was unjust, and I just dealt with the issues. Second surgery in 2021. Huge difference in my mobility, issues, etc etc etc. After pressure from pretty much everyone, I applied for DAS. And wow what a difference. RELIEF.

Let me be very clear, I will do what I need to do to acquire access to DAS, as according to the ADA I have a physically disability. How cruel and unfair it is to identify ONLY autism as favoritism to DAS. Some of us have real disabilities (not saying Autism isn't, I am referring to the mass amount of people who have fully lied to get the DAS. Disgusting.). Both mental and physical disabilities deserve their recognition.
Pot meet kettle! Everyone lying or embellishing the truth to get DAS is disgusting but me, oh not me because I need it.....no other accommodation will do.:crazy2:
 

Why would people that got das in the past not apply? It is Disney that changes their strategy and it is up to Disney to staff their call center so that they can manage the demand.
I believe the "reapply" comment was about those who are calling in 2-3-6-10 times trying to get DAS approved after being denied. They seem to think if they get the "right" CM they'll be approved. But they complain it takes so long to get through -- and yet they are the ones jamming up the system reconnecting repeatedly.

The comment wasn't about people who have had DAS in the past and pre-registering now under the new rules.
 
YET.

The comment I knew was coming ^^^. I had my first surgery in 2019. Never used the DAS because I am tough as nails and felt it was unjust, and I just dealt with the issues. Second surgery in 2021. Huge difference in my mobility, issues, etc etc etc. After pressure from pretty much everyone, I applied for DAS. And wow what a difference. RELIEF.

Let me be very clear, I will do what I need to do to acquire access to DAS, as according to the ADA I have a physically disability. How cruel and unfair it is to identify ONLY autism as favoritism to DAS. Some of us have real disabilities (not saying Autism isn't, I am referring to the mass amount of people who have fully lied to get the DAS. Disgusting.). Both mental and physical disabilities deserve their recognition.

Whatever. ☮️OUT.
I hope the following happens to you if you do:

“If it is determined that any of the statements a guest made in the process of obtaining DAS are not true, the guest will be permanently barred from entering the Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.”
 
If they feel like they would qualify, they definitely should apply.
I’m talking about people who call multiple times after being rejected.
Ok, Disney also created this mess. This is a temporary effect caused by the changes. And these calls wil not take long as the CM sees the result of the previous calls. The new script takes longer and the staffing is not on par.
 
Honestly I’m back to thinking they should have changed the name of DAS to something else. I think that would have helped people understand it’s not for all disabilities and it’s different than what it was meant for in the past. Although then they would have had to change their software and all that too…. But I really think leaving the name the same but telling people they are no longer eligible for something they had before makes people less likely to accept it.
 
Ok, Disney also created this mess. This is a temporary effect caused by the changes. And these calls wil not take long as the CM sees the result of the previous calls. The new script takes longer and the staffing is not on par.
I honestly don’t care if people call back a million times. That’s their choice. I’m just saying, if you’re going to do that, you should expect a wait.
 
I believe the "reapply" comment was about those who are calling in 2-3-6-10 times trying to get DAS approved after being denied. They seem to think if they get the "right" CM they'll be approved. But they complain it takes so long to get through -- and yet they are the ones jamming up the system reconnecting repeatedly.

The comment wasn't about people who have had DAS in the past and pre-registering now under the new rules.
I just read a post on a Facebook page where someone posted "just keep calling back until someone approves you". No one who replied was approved, but many had called 2-6 times.
One person said the CM she spoke to last said the CMs are able to see DAS was denied first thing on the record.

Those people recalling multiple times after being denied are who were being talking about, not people who previously had DAS under the old system.
 
YET.

The comment I knew was coming ^^^. I had my first surgery in 2019. Never used the DAS because I am tough as nails and felt it was unjust, and I just dealt with the issues. Second surgery in 2021. Huge difference in my mobility, issues, etc etc etc. After pressure from pretty much everyone, I applied for DAS. And wow what a difference. RELIEF.

Let me be very clear, I will do what I need to do to acquire access to DAS, as according to the ADA I have a physically disability. How cruel and unfair it is to identify ONLY autism as favoritism to DAS. Some of us have real disabilities (not saying Autism isn't, I am referring to the mass amount of people who have fully lied to get the DAS. Disgusting.). Both mental and physical disabilities deserve their recognition.

Whatever. ☮️OUT.
First, I want to say a few things in direct reply.

— Queues are an inherent part of Disney World Attractions (rides and shows) and, for the most part, food services. We all go there knowing there are long lines.

— DAS, in its past and present form of being able to wait outside the long standby queue is a relief and would be a welcome relief to many, both disabled, elderly, very young or even able bodied. Long queues are tough on everybody. I want to repeat that so we all know this is an important point: long queue lines are hard on everyone.

— Disney’s decision to limit the offer of DAS to a specific need based group is not cruel. Losing DAS is not cruel.

— The issue of whether or not you are disabled is not being challenged. Yes, you are disabled.

— DAS is not an accommodation available to you.

— But, not being able to enjoy a DAS level of relief is a loss and we recognize that loss. Your feelings of loss, anger, bitterness or however you are feeling is valid, legitimate and understandable. You suffered a loss important to you. I do not mind reading your post expressing your loss even if there is some anger in it. This is just social media.

— However, in the real world you need to recognize and draw the line. There are boundaries that should not be crossed. I totally agree with others that it is not OK to act on that emotional response to “do what you need to do” implying possibly being untruthful to Disney to get DAS.

— Recognize your loss and adjust.

In a more gentle tone, recognize that people who are not able to go on rides or enjoy some other attractions do still go and enjoy the parks.

The good people here have — rightly — convinced me not to apply for DAS. In the past, I probably would have qualified and so would my husband. However, with the current DAS program, it is equally clear I do not qualify.

There are many days we go to the parks and only stay 2 or so hours — and never hit a single attraction. Not one. I might buy a meal or a snack only. Sometimes just a walk is all I can do.

I have a brand new ECV sitting in my garage, but I have not yet taken it to the parks because it still intimidates me. My arthritis is so bad sometimes I cannot lift my arm to hang onto the tiller to manage the controls. Walking back to my car can be a major struggle. Once in a while a Disney courtesy golf car appears and helps me get to our car from the tram or even from the park exit gate. One supervisor gave me his number to call if I needed help. In my experience, Disney goes over the top to help. Not offering DAS to everyone who is disabled is completely understandable. They had to draw some lines — for everyone’s sake.

There are other accommodations for non-DAS-eligible disabilities. I have left many queues I could not complete for health reasons. I did try. I have had other guests who were complete strangers offer me a steady hand to help me get on or off a ride. They can see how frail and unsteady I am. But I am still going to the parks with my best effort.

This group taught me about AQR. I had never heard about it. I am delighted to know that if my blood sugar drops so low that I am in serious danger and cannot handle it in line that I might be able to take care of the crises and return to the line. That is just a theory for me so far. Usually, if it hits that hard and fast I need to go home immediately. But, it is nice to know Disney has that option.

Bottom line for me is I still enjoy being at WDW and I would never risk lying to get DAS and being banned just to try to avoid waiting in a standby line. I have many happy hobbies, sewing, quilting, embroidery, reading, gardening, growing roses, baking bread, bring warm out of the oven fresh bread to cheer the neighbors, etc, but Disney World is such a happy place for me.

I hope you try Disney World without DAS and with an attitude that you are going to do your best to make it work and enjoy what you can do. I also hope you can get past the DAS denial so Disney can be your happy place again. “Let it go.”
 
First, I want to say a few things in direct reply.

— Queues are an inherent part of Disney World Attractions (rides and shows) and, for the most part, food services. We all go there knowing there are long lines.

— DAS, in its past and present form of being able to wait outside the long standby queue is a relief and would be a welcome relief to many, both disabled, elderly, very young or even able bodied. Long queues are tough on everybody. I want to repeat that so we all know this is an important point: long queue lines are hard on everyone.

— Disney’s decision to limit the offer of DAS to a specific need based group is not cruel. Losing DAS is not cruel.

— The issue of whether or not you are disabled is not being challenged. Yes, you are disabled.

— DAS is not an accommodation available to you.

— But, not being able to enjoy a DAS level of relief is a loss and we recognize that loss. Your feelings of loss, anger, bitterness or however you are feeling is valid, legitimate and understandable. You suffered a loss important to you. I do not mind reading your post expressing your loss even if there is some anger in it. This is just social media.

— However, in the real world you need to recognize and draw the line. There are boundaries that should not be crossed. I totally agree with others that it is not OK to act on that emotional response to “do what you need to do” implying possibly being untruthful to Disney to get DAS.

— Recognize your loss and adjust.

In a more gentle tone, recognize that people who are not able to go on rides or enjoy some other attractions do still go and enjoy the parks.

The good people here have — rightly — convinced me not to apply for DAS. In the past, I probably would have qualified and so would my husband. However, with the current DAS program, it is equally clear I do not qualify.

There are many days we go to the parks and only stay 2 or so hours — and never hit a single attraction. Not one. I might buy a meal or a snack only. Sometimes just a walk is all I can do.

I have a brand new ECV sitting in my garage, but I have not yet taken it to the parks because it still intimidates me. My arthritis is so bad sometimes I cannot lift my arm to hang onto the tiller to manage the controls. Walking back to my car can be a major struggle. Once in a while a Disney courtesy golf car appears and helps me get to our car from the tram or even from the park exit gate. One supervisor gave me his number to call if I needed help. In my experience, Disney goes over the top to help. Not offering DAS to everyone who is disabled is completely understandable. They had to draw some lines — for everyone’s sake.

There are other accommodations for non-DAS-eligible disabilities. I have left many queues I could not complete for health reasons. I did try. I have had other guests who were complete strangers offer me a steady hand to help me get on or off a ride. They can see how frail and unsteady I am. But I am still going to the parks with my best effort.

This group taught me about AQR. I had never heard about it. I am delighted to know that if my blood sugar drops so low that I am in serious danger and cannot handle it in line that I might be able to take care of the crises and return to the line. That is just a theory for me so far. Usually, if it hits that hard and fast I need to go home immediately. But, it is nice to know Disney has that option.

Bottom line for me is I still enjoy being at WDW and I would never risk lying to get DAS and being banned just to try to avoid waiting in a standby line. I have many happy hobbies, sewing, quilting, embroidery, reading, gardening, growing roses, baking bread, bring warm out of the oven fresh bread to cheer the neighbors, etc, but Disney World is such a happy place for me.

I hope you try Disney World without DAS and with an attitude that you are going to do your best to make it work and enjoy what you can do. I also hope you can get past the DAS denial so Disney can be your happy place again. “Let it go.”
I greatly appreciate your perspective and your mature and positive attitude.

I do still struggle, and understand the frustration many have shared, with the rollout of the changes. For those with planned and often prepaid plans, I feel as if there should have been some grace offered, especially with refunds and even a few "fastpasses". I did see more of these types of offerings made for the California rollout.

I'm happy for you that you can still enjoy your happy place.
 
I've been following this page and every post since the DAS changes were announced. Multiple year, out of state Passholders who had five trips planned when the changes were announced.

Since then, we had a DAS approved under the "old" rules in May that accommodated one trip; one trip the DAS kiddo did not attend. When the "old rule DAS" expired end of June we had a 48 hour window where we could apply for "new DAS" before leaving for a trip on June 30th.

We did apply, and were granted a 120 day DAS that will cover the rest of our planned summer trips. The noted disability is physical in nature.

I had emailed Disney 3 years ago about some experiences/challenges we'd experienced and had received at that time a wonderful communication. I'm not sure if that had anything to do with our recent approval, but we had a life threatening episode to reference from before, when a DAS line hadn't worked as expected.

I should note that we spent significant time on our May trip talking with dozens of Cast Members about how alternate accommodations might look/work for us, and basically knew from those conversations that they wouldn't work well or at all for our circumstances.

In any event, we do have DAS approved for our two remaining trips this summer. Our call was very short and the CM was exceptionally kind and competent.

I'm not sure at all if we will renew our annual passes (likely not?) which is super sad, as Disney is my DAS kiddos favorite place in the world and I've loved being a Passholder. I just wish we had a better idea of what the future approvals might look like. She does have Universals pass, and notes in her file stating she would continue to be provided with the same accommodations granted in the past.

I hope Disney continues to improve upon this process and that the comfort and "magic" that Disney has shared with so many years of us will continue to be available to soothe our souls in a weary world.
 
I think where a lot of the frustration comes in is people saying there are other accommodations, when at this point, it does not feel like there are. You’ve got the CMs in the interviews telling people to use AQR in the parks, but it’s not an official accommodation. It’s supposed to now be available to anyone, so they aren’t being given a different accommodation at all, just told to use a service that at this point barely exists.

No one can say exactly how it works or if you even can use it on certain rides. Its just a lot of we don’t know, and it’s up to the individual CM to decide (which I don’t see how this takes the disability pressure off them, now you’ve increased it by leaving it up to their discretion what to do). This also causes inconsistency where maybe you do A the first time you ride, but the next CM handles it differently.

On top of all the confusion and anxiety about how it works and how to use it, you add the need to now go talk to every CM at every ride you may need to use it for before you get in line to discuss the possibility of having to leave. For people who just want to feel normal, not have their differences and issues brought up all the time, and just want to blend in, having to go do that at each ride can feel overwhelming / and or be very upsetting, even if they aren’t giving details.

I also know technically you don’t have to explain why you might need to leave, but then you get the CMs who push back or just say can you do A, and then you have to explain why A won’t work. Then why B or C also don’t work, and it takes further examples and explanations before you get them to understand. No one wants to do that over and over all day long. And all that doesn’t even touch on the people in ECV that are like I can’t physically leave this line without running over everyone in my path to get out.

I have no problem with removing people from DAS and giving them alternative accommodations, but give them actual thought out accommodations, a way to leave and return safely, fighting through a crowd to find a CM in an emergency is not it. AQR just does not feel thought out or realistic at all the way it is being implemented. I hope Disney will listen to feedback and work to improve it over time, but I do think it is a disservice to everyone being excluded now that the alternative wasn’t thought through ahead of time.

Personally, if they just assigned AQR as a separate disability and had a procedure in place for it, I think that would go a long way to fixing a lot of the frustration people are feeling. Actually give people a real alternative accommodation that they can use without having to fumble through on their own.
 
I think where a lot of the frustration comes in is people saying there are other accommodations, when at this point, it does not feel like there are. You’ve got the CMs in the interviews telling people to use AQR in the parks, but it’s not an official accommodation. It’s supposed to now be available to anyone, so they aren’t being given a different accommodation at all, just told to use a service that at this point barely exists.

>>>>>

Personally, if they just assigned AQR as a separate disability and had a procedure in place for it, I think that would go a long way to fixing a lot of the frustration people are feeling. Actually give people a real alternative accommodation that they can use without having to fumble through on their own.
I grant you the lack of clarity, but why does it have to a separate/special/different accommodation? To feel special? Ramps, for example, are an accommodation that meets the needs of those with wheelchairs and other mobility devices, but anyone can use them. Does stop the ramp from being a "real accommodation".
 
I grant you the lack of clarity, but why does it have to a separate/special/different accommodation? To feel special? Ramps, for example, are an accommodation that meets the needs of those with wheelchairs and other mobility devices, but anyone can use them. Does stop the ramp from being a "real accommodation".
You typically don't need to ask individual employees of a business how to access a ramp just in case you might need one, and it's not up to anyone's discretion whether or how you use it. It's just there. Ready to be used whenever needed, no special instructions or employee permission required.
 
You typically don't need to ask individual employees of a business how to access a ramp just in case you might need one, and it's not up to anyone's discretion whether or how you use it. It's just there. Ready to be used whenever needed, no special instructions or employee permission required.
Yet, it is an accommodation that typically wouldn't be there in regular operations.
 












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