ruadisneyfan2
DIS Legend
- Joined
- May 20, 2006
- Messages
- 17,795
To answer your question, "do they mean if it's denied by the insurance company or for any reason not covered," the answer is both. It was explained to me that, even if we cancel for a reason that we know is not covered, we were told to still go ahead and file a claim. Obviously, it would be denied, but once they had a formal denial, they can then process the credit for the appropriate amount.
So, in your example, if it happened during the 50% cancellation fee period, 50% of the total cruise amount would get refunded and 50% would be credited toward a future cruise.
Please feel free to have the family call DCL Insurance to confirm their policy details. Also, remember that the insurance would need to be added prior to paying in full. Hope this helps!
Thanks! I think she'll be calling today. I emailed her a copy of the PDF brochure that a pp posted.
This is way better than them having to cancel at PIF date and then find out later that they could have still cruised!
