Cruise and Theme Park Operational Updates due to Coronavirus

[BigOnDis]

I was thinking about trying to call today to see if there is any way to get park tickets for a Sept 2020 DVC rental reservation. We've kind of been left out of the equation here even though we have reservations that are already paid in full. My dad would like to go so I'm trying to make it happen for him!

I have a friend that has a DVC reservation scheduled in December, originally scheduled for May. In May her daughter was only two and didn't need a ticket when they bought them but now she has turned three and needs a ticket. She called last week to see if she could get her a ticket to make Park Reservations and was told no, which I think is wrong. Now she has Park Reservations for 3 out of 4 of her party hoping she can get her daughter in when ticket sales resume.

I hope you have better luck and/or they change that policy.

 

[Clockwork]

called the ticketing line this morning. Finally connected after 50 tries and picked my options from the menu. Ever since it’s been radio silence, no music, nothing. Is this normal? My phone is counting time like I’m connected and it’s been an hour. I don’t want to hang up and lose my place but the silence is making me nervous.

Same here nothing but radio silence I’m going on hour 3 waiting on hold.

 

[babydoll65]

Same here nothing but radio silence I’m going on hour 3 waiting on hold.

Hope you get through soon. I'm 2 1/2 hours on hold now. Dead silence for over an hour

 

[PixarBall]

Not sure if this CM based petition will have any impact. I think there are also some CM's that are more than ready to return.

https://www.fox35orlando.com/news/disney-world-workers-petition-to-delay-reopening-of-parks

“A guest SPIT on a CM at Springs for trying to enforce the mask rule. SPIT. ON. THEM. IN. A. PANDEMIC.”

well when things like this happen you will get really pissed off CMs who are doing the dirty work and taking the heat. Anyone doing this type of behavior or even fighting back at a CM should be removed immediately and banned for life

 

[Jd2020]

Seems to me Disney have created many of the ticketing refund and park accesability problems themselves, until I started reading this thread I was not aware of how many different kinds of tickets Disney made available seemingly to encourage as many visitors as possible, daily tickets, tickets with park hopper, tickets without, 7 day, 14 day, Florida resident, military, several different levels of annual passes all with different privileges and i assume different pricing structures, add to that the free dinning offers to overseas visitors and its no wonder they cant please everybody with there solutions to the current restrictions.

 

[Clockwork]

Hope you get through soon. I'm 2 1/2 hours on hold now. Dead silence for over an hour

Thank you, same to you, this is just a little bit ridiculous!!!

 

[Marionnette]

I’m sure they will have some idea after everyone books their park reservations how many tickets they may be able to release. The calendar looks green with the exception of the first week reopening.

Then again, with everything that has gone on to date, who knows.

They continued to sell tickets after the parks were closed. They extended the life of all date-based tickets to Sept. 26, 2021. And they continued to sell APs until this past weekend. Add to that the number of outstanding, unused no-date tickets and flex tickets and you can see that they have no idea when tickets might be used or guests might expect to be able to use them. They’re not going to sell more tickets until after they have opened up park reservations to AP holders and other ticket holders with no resort stays booked. That’s why 2020 ticket sales will not resume until “later this summer”. They really have no idea how many people who bought date-based tickets will still show up on their original date and how many will delay their visit until later.

 

[Jillfo]

I had three separate very short resort stays booked when I got my park reservations yesterday (Kidani and 2 at the Dolphin) and I got three park days reserved of my 4-day Fl resident ticket. Then I decided to add one more night at the Dolphin in January to book the final day of my parks ticket. I got the reservation and later that day I was able to link it to MDE. It shows in my plans. However, I can't book a park day with it. It says there is no availability, but availability is showing when I click on the Disney Resort Guests tab. Is there a limit to how many separate trips we can book? I have three separate (although very short) trips booked now; maybe I'm not allowed to book a fourth.

Also, is there a better place to ask questions about all of this? Everyone seems to be doing that here but it seems off-topic. I can move this if there's a better place.

Here's where park reservation problems are being discussed.
https://www.disboards.com/threads/disney-world-reservation-system-post-1-for-links.3805139/

 

[Jiminy76]

Did you pick what type of guest you are first?

Not sure what is meant by picking the type of guest you are. I do not see this as an option when making park reservations. First step is to pick your party then you select the date and then the parks. No options to select the type of guest you are in the screens I see when making a reservation.

 

[Farro]

I thought that changed to the 24th. Am I making that up? I might be, all these dates are getting confusing.

I have no idea anymore!

 

[Minnie368]

Isn't that what you're trying to do?

I'm trying to make reservations. When I click on make a reservation there is nowhere for me to select what type of guest I am. It just shows me the calendar. I had a link from someone where you could select if you were a resort guest, AP, or ticket holder and it would show you what was available, but that's all you could do- just see availability. You couldn't select a date and make a reservation from that screen.

 

[Searc]

Not sure what is meant by picking the type of guest you are. I do not see this as an option when making park reservations. First step is to pick your party then you select the date and then the parks. No options to select the type of guest you are in the screens I see when making a reservation.

You should see an option to pick either Theme Park Tickets Guest, Disney Resort Guests or Annual Passholders. The three options show above the availability calendar.

 

[Krandor]

They continued to sell tickets after the parks were closed. They extended the life of all date-based tickets to Sept. 26, 2021. And they continued to sell APs until this past weekend. Add to that the number of outstanding, unused no-date tickets and flex tickets and you can see that they have no idea when tickets might be used or guests might expect to be able to use them. They’re not going to sell more tickets until after they have opened up park reservations to AP holders and other ticket holders with no resort stays booked. That’s why 2020 ticket sales will not resume until “later this summer”. They really have no idea how many people who bought date-based tickets will still show up on their original date and how many will delay their visit until later.

Right and it is fair to allow people who have had tickets for months or years first shot at tickets over somebody who wants to buy tickets today. It sucks and I'm affected by that for marathon weekend. So it make sense to let those people get reservations first then look at what you reservation inventory looks like before selling new tickets.

I do agree that during the closure they should have shut down new ticket sales and AP sales especially once they knew they'd be going to a reservation system. Extending dated tickets that were dated during the closure was the right thing to do though even if it does complicate things.

 

[koszmok]

https://twitter.com/x/status/1275412410187288578

Look at the bottom post!

It does make sense.

1. If you are an AP holder you paid a lot of money and it`s understandable that you want to reserve as many day as you wish ( I know it`s currently 3 at the same time) but you want have the ability to book (which you wouldn`t if package guest already booked everything)

But it goes both ways

2. If you are a package holder you don`t want AP holder to book a lot of day just in case "because maybe I want to go that day If it`s not raining etc "because they can hold 3 days at a time . If AP can cancel with 24 hour notice they can rebook constantly in theory without attending the park at all. And the package holder with ticket and room already in hand might miss some park days during their holiday.

Also

Ticket holders not with onsite booking might have smaller availability pool as onsite guest. That can be one of the only (?) remaining advantage to stay onsite ( I know Magic Express and transportation is still on but those are no extra magic hours )

 

[Krandor]

I'm trying to make reservations. When I click on make a reservation there is nowhere for me to select what type of guest I am. It just shows me the calendar. I had a link from someone where you could select if you were a resort guest, AP, or ticket holder and it would show you what was available, but that's all you could do- just see availability. You couldn't select a date and make a reservation from that screen.

As of today only resert people can make reservations so the other types of guests are not eligible at this time to make reservations.

 

[Eric Smith]

“A guest SPIT on a CM at Springs for trying to enforce the mask rule. SPIT. ON. THEM. IN. A. PANDEMIC.”

well when things like this happen you will get really pissed off CMs who are doing the dirty work and taking the heat. Anyone doing this type of behavior or even fighting back at a CM should be removed immediately and banned for life

Where did you see that?

 

[SierraT]

“A guest SPIT on a CM at Springs for trying to enforce the mask rule. SPIT. ON. THEM. IN. A. PANDEMIC.”

well when things like this happen you will get really pissed off CMs who are doing the dirty work and taking the heat. Anyone doing this type of behavior or even fighting back at a CM should be removed immediately and banned for life

This is awful. Unfortunately, this is how some people behave and I bet most of us who frequent theme parks have seen some nasty behavior and attitudes towards employees we would prefer to forget. Add in 100 degrees, and the level of bad behavior is amped up.

I can say in all my years frequenting Disney (and it’s been a lot), I can count on one hand the number of negative cast members encountered. They are truly a special group of people for what they have to go through on a daily basis.

 

[Brianstl]

“A guest SPIT on a CM at Springs for trying to enforce the mask rule. SPIT. ON. THEM. IN. A. PANDEMIC.”

well when things like this happen you will get really pissed off CMs who are doing the dirty work and taking the heat. Anyone doing this type of behavior or even fighting back at a CM should be removed immediately and banned for life

I didn't see that mentioned in the story and there is no where in the story or on the petition that you can actually determine this is an employee petition. It appears anyone could have created the petition and anyone can sign it.

 

[Minnie368]

You should see an option to pick either Theme Park Tickets Guest, Disney Resort Guests or Annual Passholders. The three options show above the availability calendar.

Those options are not above my availability calendar.

As of today only resert people can make reservations so the other types of guests are not eligible at this time to make reservations.

I am a resort guest for 8 days in August.

 

[hereforthechurros]

I think last night someone asked for an update on resort moves -

I am July 11-15 - was CBR
This morning my TA called Disney and we were moved to Riviera - no additional cost

I wonder if TAs are having more luck with this.