Cruise and Theme Park Operational Updates due to Coronavirus

[Farro]

June 24 — Who’s calling? What's your current room/ticket situation? What number are you calling? When are you calling? How are you wording your request? Other thoughts?

I'm going to give it a shot. I'm going to say I have an existing reservation in January 2021 and would like to add tickets. (I'm not mentioning it's on DVC points upfront.) My thought is to call 7am est at 407-939-5277 (for assistance with your Disney World visit...), although there's also these numbers: 407-939-7679 (New Tickets and Special Events) and 407-939-1936 (Disney Resort Hotel Reservations). I'm preparing myself in case they say I can't buy tickets until June 28, though. (I was given the 28th via a chat yesterday).

Also, any word on what the 2021 tickets will cost? I haven't seen any info on that anywhere...

All you can do tomorrow is upgrade existing 2021 room only reservations to packages.

You can't purchase tickets or book a new 2021 reservation until 6/28.

I'm calling to see if I upgrade to package, how much will my room-rate change...

 

[digiMom]

I was thinking about trying to call today to see if there is any way to get park tickets for a DVC rental reservation. We've kind of been left out of the equation here even though we have reservations that are already paid in full. My dad would like to go so I'm trying to make it happen for him!

Please let us know if you're successful

 

[CaLuCa]

What's happening with Park hoppers attached to tickets (like military and florida resident) and not easily separated...money refunded? With these tickets, you are allowed to use the 4/5/6 days over the course of 10 months (for military) or 4-6 months (Florida resident). I bought military tickets (swapped APs for DCL Med and DLP...refocusing) before the shut down and used 2 days out of our six. We adore PH and will really miss it. I'm hopeful it will come back, but in the mean time, is there any sort of compensation (like a day added for the loss of PH) happening? Same goes for the plus option, too (although we didn't buy that one).

 

[CastAStone]

DDP is going to come back. It's an enormous money maker.

I hope not. But for sure it will.

 

[cm8]

What's happening with Park hoppers attached to tickets (like military and florida resident) and not easily separated...money refunded? With these tickets, you are allowed to use the 4/5/6 days over the course of 10 months (for military) or 4-6 months (Florida resident). I bought military tickets (swapped APs for DCL Med and DLP...refocusing) before the shut down and used 2 days out of our six. We adore PH and will really miss it. I'm hopeful it will come back, but in the mean time, is there any sort of compensation (like a day added for the loss of PH) happening? Same goes for the plus option, too (although we didn't buy that one).

Disney has not said how they plan to compensate for this. I agree that we need to refunded for those options.

 

[Dentam]

Please let us know if you're successful

I will! It is a 2020 rental, so it seems like they haven't really even thought about that scenario.

 

[SwirlTheCitrus]

What is it??? I am blocked on my computer and I can't access my phone due to an update. and I cant wait due to being impatient.

It says that each park pass tier has its own block of reservations; resort, AP, and daily Tix.

 

[Doingitagain]

I will! It is a 2020 rental, so it seems like they haven't really even thought about that scenario.

Disney may consider it to fall under the DVC category, even though it is a rental. The difficulty is that renters cannot contact DVC MS.

 

[twinmom13]

You can't purchase tickets or book a new 2021 reservation until 6/28.

I thought that changed to the 24th. Am I making that up? I might be, all these dates are getting confusing.

 

[Dentam]

Disney may consider it to fall under the DVC category, even though it is a rental. The difficulty is that renters cannot contact DVC MS.

Yeah, it's a real pickle - had good luck in the past renting, but now I feel like I'm screwed. lol

 

[MIndy S]

What's happening with Park hoppers attached to tickets (like military and florida resident) and not easily separated...money refunded? With these tickets, you are allowed to use the 4/5/6 days over the course of 10 months (for military) or 4-6 months (Florida resident). I bought military tickets (swapped APs for DCL Med and DLP...refocusing) before the shut down and used 2 days out of our six. We adore PH and will really miss it. I'm hopeful it will come back, but in the mean time, is there any sort of compensation (like a day added for the loss of PH) happening? Same goes for the plus option, too (although we didn't buy that one).

Disney hasn't told us, but someone in another forum posted that they had 4 day military salute hoppers and were able to book 5 days of park reservations. That could be an indication maybe? Or maybe just a glitch.

 

[Marionnette]

Disney may consider it to fall under the DVC category, even though it is a rental. The difficulty is that renters cannot contact DVC MS.

MS isn’t helping members who have reservations but no tickets. I wouldn’t expect MS to help a renter. And Disney isn’t helping cash guests with RO reservations to obtain tickets, either.

 

[Searc]

Instead of the system telling me I have exceeded my amount of reservations it is now just stating no parks are available for the dates I am picking and all the parks are grayed out. Tried Chrome. Safari. Edge and Firefox. Have refreshed the reservation screen about 100 times and continues to stayed grayed out. I am about 75 call attempts in to Disney and getting either nothing or a message stating all lines are busy. Looks like another all day event to get my last 3 days of park reservations. Other than that the new reservation system works great!!

Did you pick what type of guest you are first?

 

[jb405]

called the ticketing line this morning. Finally connected after 50 tries and picked my options from the menu. Ever since it’s been radio silence, no music, nothing. Is this normal? My phone is counting time like I’m connected and it’s been an hour. I don’t want to hang up and lose my place but the silence is making me nervous.

 

[Minnie368]

Did you pick what type of guest you are first?

Where do you pick what type of guest you are? I haven't seen that except when looking at the availability calendar that you can't make a reservation from.

 

[SierraT]

MS isn’t helping members who have reservations but no tickets. I wouldn’t expect MS to help a renter. And Disney isn’t helping cash guests with RO reservations to obtain tickets, either.

I’m sure they will have some idea after everyone books their park reservations how many tickets they may be able to release. The calendar looks green with the exception of the first week reopening.

Then again, with everything that has gone on to date, who knows.

 

[Ariel 1715]

called the ticketing line this morning. Finally connected after 50 tries and picked my options from the menu. Ever since it’s been radio silence, no music, nothing. Is this normal? My phone is counting time like I’m connected and it’s been an hour. I don’t want to hang up and lose my place but the silence is making me nervous.

Yes, dont hang up. I had that happen as well and I thought I was disconnected but then a person answered. Good Luck!!!

 

[Searc]

Where do you pick what type of guest you are? I haven't seen that except when looking at the availability calendar that you can't make a reservation from.

Isn't that what you're trying to do?

 

[IceSkatingPrincess]

What's happening with Park hoppers attached to tickets (like military and florida resident) and not easily separated...money refunded? With these tickets, you are allowed to use the 4/5/6 days over the course of 10 months (for military) or 4-6 months (Florida resident). I bought military tickets (swapped APs for DCL Med and DLP...refocusing) before the shut down and used 2 days out of our six. We adore PH and will really miss it. I'm hopeful it will come back, but in the mean time, is there any sort of compensation (like a day added for the loss of PH) happening? Same goes for the plus option, too (although we didn't buy that one).

I don't see them refunding the park hopper portion of armed forces salute tickets, the plus option maybe since there are no waterparks, but I doubt the hopper. The tickets are already massively discounted and there isn't a "base" non-hopper armed forces salute ticket to base the new price off of.

I hope I'm wrong since I am using AFS tickets for both my trips this year, but the discount is already so good I don't see much of an incentive for Disney to make it better. It is much cheaper than a base ticket even with the hopper.

 

[Krandor]

MS isn’t helping members who have reservations but no tickets. I wouldn’t expect MS to help a renter. And Disney isn’t helping cash guests with RO reservations to obtain tickets, either.

I think it's just a matter of they want to get people with tickets in hand to make reservations first before introducting new tickets to the market. and they can look at what reservations look like on certain days to determine how many tickets to allow to be sold. I think they are trying to avoid selling tickets that cannot be used due to no reservations available,.