Cruise and Theme Park Operational Updates due to Coronavirus

[Dentam]

Not me but I've seen people reporting the same. We all know Disney IT isn't the best. What is clear is that you need tickets AND a resort stay to start booking parks on Monday.

Yeah, they even say that in the email, but they also specifically said that I was able to reserve parks starting the 22nd. I guess I could give it a try on Monday but likely won't get anywhere with it without having park tickets linked.

 

[Katrina Y]

That is my understanding because if the person in your account isn’t recognized as they person in the other account with the ticket, it won’t know they have one.

I had to do that with my Dds BF. Once he was linked, I could see his ticket and the person in my reservation changed to him and the person I had with his name did not,

Of course, I could have Misunderstood but since I am the one making them, I didn’t want to take the chance

I called 2 times and got the same story, they said my kid’s and husband’s tickets just need to be linked to their profile, they do not need a separate MDE account. Since I purchased a vacation package, they also show up on my resort. They said I can manage the park reservations for my kids just like I did their fast passes.

 

[bernina]

Yep. get it. As crazy as things are right now trying to help clarify where I can.

Is there a good term for the hotels that the perks?

• B Resort & Spa
• Best Western Lake Buena Vista
• DoubleTree Suites by Hilton Orlando – Disney Springs Area
• Hilton Orlando Buena Vista Palace
• Hilton Orlando Lake Buena Vista
• Holiday Inn Orlando – Disney Springs Area
• Wyndham Garden Lake Buena Vista

 

[SwirlTheCitrus]

Where is this from?

The passholder email being sent out:

https://twitter.com/x/status/1274150510015242240

 

[Krandor]

• B Resort & Spa
• Best Western Lake Buena Vista
• DoubleTree Suites by Hilton Orlando – Disney Springs Area
• Hilton Orlando Buena Vista Palace
• Hilton Orlando Lake Buena Vista
• Holiday Inn Orlando – Disney Springs Area
• Wyndham Garden Lake Buena Vista

I know which ones they are was just wonder if there was a beter term then "the hotels that used to get FP perks".

 

[MrsBooch]

OMG. I have religiously stalked this page for weeks. The one day I was away, at my sons high school graduation, soon finally showed up. I'm completely overwhelmed with this new process, and now I have 60+ pages to catch up with.

Oh yeah - I hit refresh earlier after a conference call and it was like this:

 

[LSUmiss]

On chat w/ CM now & am being told that if you have an AP that will be extended the extra month, that won’t happen til oct. AND if you have a resort reservation that falls during that extension, you won’t be able to make a park reservation til you either you renew or it’s extended. So, in my case, my AP expires 11/8 but will be 12/8 when it’s extended but that won’t be til Oct. so I can’t make a park reservation until Oct or Sept if I renew. There would be no way to get a park reservation any earlier other than to buy more tickets. Just when I want to give them a pass, they do something stupid again!

 

[bclittle]

I called and spoke to a CM asking if I could book park days while I’m uncertain if my resort will even be open. She said yes to go ahead and book park days based on my current resort reservation. She also said Disney will move me if my resort doesn’t open. No mention of timeline when I asked or any cost associated. So it looks like I will book park days for my stay starting July 9-21 and hope they move me to DVC. Anyone else have a similar convo today?

Same, July 9-13 and I was told I can reserve parks Monday. The person I talked to also said I will be able to get resort info Monday as well.

 

[meekey7197]

On chat w/ CM now & am being told that if you have an AP that will be extended the extra month, that won’t happen til oct. AND if you have a resort reservation that falls during that extension, you won’t be able to make a park reservation til you either you renew or it’s extended. So, in my case, my AP expires 11/8 but will be 12/8 when it’s extended but that won’t be til Oct. so I can’t make a park reservation until Oct or Sept if I renew. There would be no way to get a park reservation any earlier other than to buy more tickets. Just when I want to give them a pass, they do something stupid again!

When I saw this extension wasn't happening until October I was so confused. The extra month does me no good (I have a gold pass and it will give me April, half of which is blacked out) but what about people who's APs expire in August? They don't get the extra month if they don't renew?

 

[LSUmiss]

When I saw this extension wasn't happening until October I was so confused. The extra month does me no good (I have a gold pass and it will give me April, half of which is blacked out) but what about people who's APs expire in August? They don't get the extra month if they don't renew?

Yeah it’s insane. I could have renewed this month, but since I had no idea exactly how many days they were giving us back, I waited. I check-in on 11/18 & my pass expires 11/8 now. But I had no idea before yesterday how this was going to work. And how absolutely ridiculous to make ppl wait almost 4 mos to add the one extra month.

 

[Mit88]

All I have to say is I’m relieved I don’t have a trip planned to WDW. I’m still waiting on Disneyland to figure out their system..... I hope it’s not quite this stressful. My anxiety is up just reading this thread. For those of you making reservations Monday, may the odds be ever in your favor.

Less hotels and tourists, so I would be surprised if their APs are hit with same 3 reservation system WDW is.

 

[Krandor]

On chat w/ CM now & am being told that if you have an AP that will be extended the extra month, that won’t happen til oct. AND if you have a resort reservation that falls during that extension, you won’t be able to make a park reservation til you either you renew or it’s extended. So, in my case, my AP expires 11/8 but will be 12/8 when it’s extended but that won’t be til Oct. so I can’t make a park reservation until Oct or Sept if I renew. There would be no way to get a park reservation any earlier other than to buy more tickets. Just when I want to give them a pass, they do something stupid again!

Yeah the way they are doing the AP extension is weird and I'm not sure why. Most everything else has reasons. If I'm reading it right it would only be in the 11/8 to 12/8 period that you could;'t make a reservation. You can make reservations prrior to 11/8 though.

As many issues as you've had though all this with them I'm surprised you haven't just bailed.

 

[LSUmiss]

Yeah the way they are doing the AP extension is weird and I'm not sure why. Most everything else has reasons. If I'm reading it right it would only be in the 11/8 to 12/8 period that you could;'t make a reservation. You can make reservations prrior to 11/8 though.

As many issues as you've had though all this with them I'm surprised you haven't just bailed.

I know. It’s mostly b/c DS just loves it. If it was just DH & I, I think I’d be long gone.

 

[Aeralie]

I know which ones they are was just wonder if there was a beter term then "the hotels that used to get FP perks".

Internal parlance runs something like “Hotel Plaza Boulevard Operating Participants.”

 

[brockash]

Eek! I don’t want to refund the whole ticket! We need to use his ticket. Thank you for giving me that info as it is very appreciated! I did just see on another thread where I may be able to get a park hopper refund from UT. Fingers crossed! Now I just need to find out about moving hotels and if they will charge me. Thanks again!

Also I would strongly explain to your TA that you do not want to move resorts...and that you do not want to cancel (unless you do.) I would specifically explain that if Disney moves you...on their dime then you'll move, but you don't want your TA telling Disney where you want to move because it sounds like you'll then have to pay the difference. There has been no word from Disney about open resorts in August. I would just be stressed about a TA just going ahead and telling Disney to switch you and where and then you get charged the huge difference when there's a decent chance Disney will switch you forno charge (other than the mental insanity of having to wait around until they feel like making the change lol.)

 

[andyman8]

I know which ones they are was just wonder if there was a beter term then "the hotels that used to get FP perks".

The simple answer is they’re generally referred to as “Good Neighbor Hotels,” but the more technical answer is that they are divided up into different classifications (which frequently change names). The current official classifications are the following:

WDW Official Hotels - Bonnet Creek
- Hilton Bonnet Creek
- Waldorf Astoria Orlando

WDW Official Hotels - Disney Springs (sometimes referred to as the Disney Springs Area Hotels)
- B Resort & Spa
- Hilton Orlando Lake Buena Vista
- Hilton Buena Vista Palace
- Best Western
- Holiday Inn
- DoubleTree Suites Orlando Lake Buena Vista
- Wyndham Lake Buena Vista
- Wyndham Garden Lake Buena Vista

WDW Gateway Hotels (these are the only partner hotels that did not get FP+/EMH benefits)
- TownPlace Suites Flamingo Crossings
- SpringHill Suites Flamingo Crossings

Other Select Deluxe Hotels
- Walt Disney World Dolphin
- Walt Disney World Swan

And the Four Seasons Orlando is generally marketed on its own without a classification.

Walt Disney Travel offers packages for all of these hotels, but they are almost never a good deal.

You’ll notice that when Disney refers to benefits at their resorts they’ll usually use the phrase “select Disney Resort hotels.” That’s because, technically, Disney considers any hotel that is near or within the boundaries of WDW property and has a partnership or affiliation with Disney to be a “Disney Resort hotel,” not just Disney-owned resorts. Of course, only Disney-owned resorts offer benefits like DME or MagicBands, hence the word “select” when referring to benefits. In the last year or so, they’ve sort of stepped away from that a bit and shifted to the phrase “Walt Disney World Official Hotel,” but in certain promotional material, you’ll still see the phrase “select Disney Resort hotels.”

 

[Sunnywho]

Just got a fairly long email from my Dreams Unlimited TA with all the new info from today, but also some more-definite-than-before (I think) info re: park hopping and resorts. A few excerpts (direct quotes in blue, just copied and pasted from the email) below...

· At this time only DVC resorts and the Fort Wilderness Cabins are going to be open. All other resorts are closed to guests. If you keep your current dates, you will automatically be moved to one of these options at no additional charge. If you make any modifications to your reservation, you would have to pay the additional costs for the resort change. I will not be able to tell you which DVC resort you are going to until Monday. We have no say in the resort, but if we request a certain resort there WILL be a charge.

· New arrival dates [for modified reservations] can be from July 11 through December 31, 2020 and only to one of the announced opened resorts, based on availability. Guests in this case will be responsible for any higher room rates/increases in cost.

This reads like they're going to move people to DVC or Fort Wilderness for dates all the way through the end of the year, right?

 

[emma_oneill89]

Just got an email from our ticket company American Attractions, who say the park reservation system will be in place until September 26, 2021.

Now apparently I have to know which park I’m going to be in, 15 months in advance.

I had hoped things would be back to normal by then! Anyone heard anything similar?

 

[Jothmas]

Yeah the way they are doing the AP extension is weird and I'm not sure why. Most everything else has reasons.

Maybe they will make the one month variable with a must use by date. It could be a 30 day ticket that on the day you first use it, the clock starts. That could be a nice bonus.

 

[Clockwork]

I wonder how that will work with substituting your phone for the band. Bluetooth?

probably NFC.