Cruise and Theme Park Operational Updates due to Coronavirus

[chasgoose]

That's total crap.

They allowed me to book room only for 2021 and lock in my room rate at 2020 prices, like always.

Now they are forcing me to rebook as a package and pay 2021 room rates???

Get lost Disney, i'll fight that tooth and nail.

I still don't believe it. I have to be able to buy tickets separately.

They might only open up ticket sales to packages for 2021 initially, but I can't imagine anyone in 2021 having issues getting park reservations, even if the capacity restrictions with the July opening are still in place by then. It honestly might even be better to hold off on booking park reservations now so that you aren't locked in to a time slot you can't change if things get better by the time you go. Even at 20% capacity that means tens of thousands of people can go to each park and, its not like there are going to be a ton of people with resort reservations and park tickets for 2021 or local AP holders planning that far out in advance.

 

[RWinNOLA]

Maybe not a great sign. Where are you booked for that July trip? DVC/FW?

I wouldn’t read to much into who is and isn’t getting e-mails. The communication was pretty clear that those with resort reservations AND tickets will be first to get a shot at park passes on 6/22. Yet, many on here have reported that they got the e-mail and do not have tickets while many others that do meet the criteria have not received the e-mail.

Disney communications are certainly lacking. What’s sad is that there are so many that don’t follow these boards but do meet the criteria to make park reservations and will likely miss out on the initial window because they do not get the e-mail.

 

[rpb718]

Folks - take a break and calm down. Let's wait until more is known or clarified via Disney. I'm sure there's confusion caused by the wording, and trying to include what a phone CM is saying isn't making things any clearer. I'm thinking Disney will fix the wording over the weekend. As it is now, some posts here don't make sense. Not going to single any out, but some worked up folks need to relax.

 

[kariyava]

Sorry if this has already been discussed (darn work -- now I am 50 pages behind!) but what does someone need to do if they have park hopper tickets? I want to make sure everything is squared away before Monday (we have a resort reservation and park tickets linked on MDE). Do we have to call and get our park hoppers converted to regular tickets? If we do, do we get a refund for the difference in price or how does that work? If we don't, do we just make our reservations with our park hopper tickets and ask for a refund in the difference in price later (or do we lose the extra money we spent on park hoppers)?

 

[A2DisneyMom]

This is where Disney IT scares me. If I pull up my friends and family list I see all 6 family members going in October.

View attachment 502284

But, on the planning page it only shows 4 of us and only my tickets (AP voucher) even though if I log in to each account I see their tickets (also AP vouchers).

View attachment 502283

Hi. I went through this with a CM about my family the other night. Who controls the reservations for the two adults at the bottom? Themselves? Ask them to look into their MDE accounts and make sure they have you selected as being able to modify plans for them, as opposed to just viewing them. If that’s not the issue, call Disney and they can do some other magic to link your accounts.

 

[jb405]

I apologize if this has been asked, I can’t keep up!

we had 6 day tickets already linked before the close down. Were planning to use them in a few weeks but parks are closed and we cancelled our room but still have the tickets. The tickets were extended to sept 2021. Now in Mde they look like they have changed from one 6-day ticket to 6 one day tickets. Is anyone else seeing this?

we are trying to figure out if we can use 2 of those days for a stay in nov that we didn’t purchase tickets for yet and then use the other 4 days next year.

Previously for a 6 day ticket you had to use all the days within 14 days of the first use.

 

[CastAStone]

That's total crap.

They allowed me to book room only for 2021 and lock in my room rate at 2020 prices, like always.

Now they are forcing me to rebook as a package and pay 2021 room rates???

Get lost Disney, i'll fight that tooth and nail.

I still don't believe it. I have to be able to buy tickets separately.

Im confused as to your concern.

• Virtually no 2021 tickets have been sold yet, so it’s a certainty you won’t be locked out of your dates before they start selling tickets to everyone
• They’ve said you can buy theme park tickets alone.
• They also aren’t requiring a hotel reservation past the 28th to make a reservation so whether you have one or not is irrelevant to what your plan should be

From over here it looks like you can wake up early on the 28th, buy tickets, and make reservations with no risk of being locked out. What part of the above are you concerned isn’t true?

 

[lauraingalls]

what time on Monday? Have we heard? Midnight? 7am?

 

[constanze]

Folks - take a break and calm down. Let's wait until more is known or clarified via Disney. I'm sure there's confusion caused by the wording, and trying to include what a phone CM is saying isn't making things any clearer. I'm thinking Disney will fix the wording over the weekend. As it is now, some posts here don't make sense. Not going to single any out, but some worked up folks need to relax.

So are you saying people shouldn't be giving their 3 year-olds a crash course on how to set up an email account and navigate their own MDE portal?

 

[Farro]

They might only open up ticket sales to packages for 2021 initially, but I can't imagine anyone in 2021 having issues getting park reservations, even if the capacity restrictions with the July opening are still in place by then. It honestly might even be better to hold off on booking park reservations now so that you aren't locked in to a time slot you can't change if things get better by the time you go. Even at 20% capacity that means tens of thousands of people can go to each park and, its not like there are going to be a ton of people with resort reservations and park tickets for 2021 or local AP holders planning that far out in advance.

I'm not changing to a package, thats why its getting me mad if they say we have to. I still just plan to buy my tickets later.

Again, I'll see what happens next week.

 

[LSUmiss]

https://twitter.com/x/status/1274063276410834944

Is this just FL passes?

 

[A2DisneyMom]

I wouldn’t read to much into who is and isn’t getting e-mails. The communication was pretty clear that those with resort reservations AND tickets will be first to get a shot at park passes on 6/22. Yet, many on here have reported that they got the e-mail and do not have tickets while many others that do meet the criteria have not received the e-mail.

Disney communications are certainly lacking. What’s sad is that there are so many that don’t follow these boards but do meet the criteria to make park reservations and will likely miss out on the initial window because they do not get the e-mail.

Yes, but if a AP never gets the emails, then it’s probably a setting issue. From what I read, the AP previews did not require a resort stay, so definitely a good time to double-check those email preferences.

 

[Farro]

Im confused as to your concern.

• Virtually no 2021 tickets have been sold yet, so it’s a certainty you won’t be locked out of your dates before they start selling tickets to everyone
• They’ve said you can buy theme park tickets alone.
• They also aren’t requiring a hotel reservation past the 28th to make a reservation so whether you have one or not is irrelevant to what your plan should be

From over here it looks like you can wake up early on the 28th, buy tickets, and make reservations with no risk of being locked out. What part of the above are you concerned isn’t true?

I was told that I have to change my room only to a package in order to get tickets for 2021.

And if that's not true Disney has a real CM problem and its getting really annoying.

 

[Sandisw]

And you have until October to make the decision, or when your pass is currently set to expire w/4 month extension?

If thats the case, I have no trips scheduled or want to schedule from October 25th through February 26th during my 4 month extension, so I’d just ask for the refund and renew my pass in February.

I would call...I think you have to decide now....that is how I interpreted it.

 

[chasgoose]

I'm not changing to a package, thats why its getting me mad if they say we have to. I still just plan to buy my tickets later.

Again, I'll see what happens next week.

Yeah fully understand that, but they will open up ticket sales for non-packages sometime soon and I doubt you will have too many issues booking a park reservation in 2021 if you wait until you can buy tickets on their own outside of a package.

 

[Farro]

Yeah fully understand that, but they will open up ticket sales for non-packages sometime soon and I doubt you will have too many issues booking a park reservation in 2021 if you wait until you can buy tickets on their own outside of a package.

And thats fine.

Its just CM told me my reservation has to be upgraded to package period, which makes no sense. That's what got me actually upset.

I mean she told me that I will have to rebook my room only to a package. Im not exaggerating.

So we'll see.

 

[Sandisw]

That's total crap.

They allowed me to book room only for 2021 and lock in my room rate at 2020 prices, like always.

Now they are forcing me to rebook as a package and pay 2021 room rates???

Get lost Disney, i'll fight that tooth and nail.

I still don't believe it. I have to be able to buy tickets separately.

I don’t think I said anything about the rate...just that only those people who want to book park reservations now need to upgrade to package.

If you don’t upgrade, and keep what you have, then you can make reservations when they open up sales again for 3rd party tickets

 

[hhbaldwin]

what time on Monday? Have we heard? Midnight? 7am?

https://twitter.com/x/status/1274103491774967809

 

[Jothmas]

Yes, but if a AP never gets the emails, then it’s probably a setting issue. From what I read, the AP previews did not require a resort stay, so definitely a good time to double-check those email preferences.

Unfortunately, there’s no box to check to request “Override whatever hidden unknowable flag in the bowels of the Disney systems is preventing me from receiving emails.”

 

[Farro]

I don’t think I said anything about the rate...just that only those people who want to book park reservations now need to upgrade to package.

If you don’t upgrade, and keep what you have, then you can make reservations when they open up sales again for 3rd party tickets

Okay.

Then CM was wrong and I'm okay with what I have.