Cruise and Theme Park Operational Updates due to Coronavirus

[scott_flute]

If vouchers were good enough to book fast passes with, I don't see why they wouldn't be good enough to reserve parks with.

I agree. I have military tickets linked and those are technically vouchers/certificates, but I got that email that said I’d be in the first group of people allowed to make reservations. I think they’re literally just going by whether or not you have something linked like how FP+ booking used to work.

 

[hereforthechurros]

I'm starting to get the feeling that they will only make this system available to people with active tickets and APs when the reservation system opens, which would be a huge bummer...

Yeah it's suspicious that they're still selling them even though they've announced extremely limited capacity. It doesn't quite add up.

 

[AmberMV]

it does say on the site that its active aps

So, like, if people had APs that expired during the shutdown or if people purchased new APs during the shutdown that they haven't been able to activate at the park entrance those would not be considered "active" for reservation purposes?

 

[chicagoshannon]

it has to count as valid ticket media. They can't sell them and then say sorry you have to have used it once before making reservations. They don't make regular ticket holders use their ticket first. Every ticket is a voucher until used.

 

[yulilin3]

So, like, if people had APs that expired during the shutdown or if people purchased new APs during the shutdown that they haven't been able to activate at the park entrance those would not be considered "active" for reservation purposes?

I don't know
I talked to a VIPassholder specialist (that's what he called himself when he returned my call) and he said something like "we will extend the AP that are active now" so I asked about those that expired during the closure "I am not sure if you didn't renew, if you would still have an active ap"
so they don't know either

 

[AmberMV]

I don't know
I talked to a VIPassholder specialist (that's what he called himself when he returned my call) and he said something like "we will extend the AP that are active now" so I asked about those that expired during the closure "I am not sure if you didn't renew, if you would still have an active ap"
so they don't know either

Oh boy, this could be a debacle

 

[yulilin3]

Oh boy, this could be a debacle

Remy did say they are expecting a lot of angry people

 

[gottalovepluto]

I don't know
I talked to a VIPassholder specialist (that's what he called himself when he returned my call) and he said something like "we will extend the AP that are active now" so I asked about those that expired during the closure "I am not sure if you didn't renew, if you would still have an active ap"
so they don't know either

They’ve been saying that since the beginning and generally proceed to encourage people to drop a grand on renewing right now just to be safe

 

[cakebaker]

it has to count as valid ticket media. They can't sell them and then say sorry you have to have used it once before making reservations. They don't make regular ticket holders use their ticket first. Every ticket is a voucher until used.

These days, nothing has to be anything. Should they count? Absolutely. They sold the AP and to tell people they can’t use them because they haven’t had the ability to activate them would be outrageous, but it won’t be the first time in all this mess they’ve done something that just isn’t right.

 

[rteetz]

https://twitter.com/x/status/1272945632580456451

 

[Krandor]

it has to count as valid ticket media. They can't sell them and then say sorry you have to have used it once before making reservations. They don't make regular ticket holders use their ticket first. Every ticket is a voucher until used.

They could though make unactive APs lower priority for reservations then active one.

 

[SarahC97]

it does say on the site that its active aps

Yes, but it's not my fault that the parks were closed and my AP will expire before...I would've been happy to use my active AP for a trip if they'd been open. Now they've promised me an extension but haven't provided any information about when the extension will be granted. Also, not trying to come off snarky to you, I'm just frustrated.

 

[yulilin3]

https://www.disboards.com/threads/w...n-7-11-ep-dhs-open-7-15.3795738/post-62009509

 

[yulilin3]

Yes, but it's not my fault that the parks were closed and my AP will expire before...I would've been happy to use my active AP for a trip if they'd been open. Now they've promised me an extension but haven't provided any information about when the extension will be granted. Also, not trying to come off snarky to you, I'm just frustrated.

I emailed basically using the same wording you did
I got a call back from this specialist, we talked for a while, he gave me reassurance that I would be able to go in July (not vouchers just a different situation for me) and he then emailed me the code of the conversation so that next time I called I could reference that to any phone CM and they would know what we talked about

 

[cakebaker]

They could though make unactive APs lower priority for reservations then active one.

I think they’ll either allow them to book or not. Makes no sense to count them as a lesser ticket. In our case, that would mean 5 of the 6 people in our family could make reservations, while I couldn’t. Mine should’ve been activated in March.

Count me glad that I’m now watching from the sidelines.

 

[shoegal9]

My DVC gold expired in January 2020 and I renewed at the platinum level. I haven't been back since December 2019... so my account shows a "renewal certificate." The VIPassholder Specialist I spoke to seemed to be knowledgeable and assured me that my "certificate" would allow me access to reservations.

 

[gottalovepluto]

Remy did say they are expecting a lot of angry people

I think they’ll follow Shanghai and consider active passes as all passes active on the first date of closure. Despite the conflicting info from CMs and their total lack of clarity.

My suspicion is the angry people could be triggered by limiting AP Park Previews to Platinum and up like they did with SWGE...

 

[cakebaker]

My DVC gold expired in January 2020 and I renewed at the platinum level. I haven't been back since December 2019... so my account shows a "renewal certificate." The VIPassholder Specialist I spoke to seemed to be knowledgeable and assured me that my "certificate" would allow me access to reservations.

But would that apply to actual vouchers? AP’s that had never been used?

 

[Friendlyadvice2]

Historically, Disney's computer systems have had trouble distinguishing, or Disney simply did not want to program them to distinguish, Active APs from vouchers. So regardless of what they may advertise or advise, I find it highly likely vouchers will carry just as much weight as active APs. The most recent evidence of this that comes to mind were the SWGE AP previews last August. Disney was adamant that vouchers would not count, but the evidence suggested otherwise.

 

[shoegal9]

But would that apply to actual vouchers? AP’s that had never been used?

I'm not sure. Only quoting what he told me about the renewal certificates in case anyone else was in the same boat.