Cruise and Theme Park Operational Updates due to Coronavirus

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Just for context, CBR and POFQ both closed down after 9/11 for about three months.
Sure, but there’s a big difference between a few resorts remaining shut down and only DVC/FW reopening. I think it makes complete sense to not open back up all the resorts. But, I have a hard time believing they have such few reservations that they can consolidate everyone into DVC/FW. Which would mean some people might get cancelled.
 
Are you sure he said that exactly? I don't think he did. I think what he was saying is that, at this time, if you want to modify your reservation (only ones between 6/22-7/4), you can only move it to a DVC resort or FW. He noted that dates can only be changed through the end of this year since 2021 packages are not available yet. I think Pete speculated a bit, but I think John was just "reporting" what we know so far. I don't think he (or Pete) was referencing any "inside information," like was referenced in the post above.

What we're seeing right now is effectively a "roll call" of who's in and who's out for the DVC resorts-only initial reopening period. They need to get a sense of who's coming when (or just cancelling) before they can begin the process of consolidating resorts and identifying which resorts should operate and which ones shouldn't. The process of consolidating resorts would be a hefty one (a much bigger undertaking than this roll call), and they need as firm numbers as they can get to do it, so rather than just making those 6/22-7/4 guests either stick with what they've got or cancel, they're giving them some sort of option to modify (instead of them canceling and then rebooking) but doing so without committing to a "pending" resort (to avoid having to move some of these guests again). Once they've got those firmer numbers, they can begin the process of determining when which resorts should open and moving reservations. That was the original plan at least.

With that in mind, I don't know what trends they've seen or what the folks in Park Ops may be saying about capacity. Everything is subject to change, but personally, I would be shocked if at least a couple resorts didn't come online in July, given all the info/updates they've posted about CL (the only DVC with CL isn't reopening initially) and other "hotel-side" services, not to mention committing to such a prolonged closure (what if some miracle happens and a vaccine or treatment is discovered in September and tourism rebounds quickly). Also, if they were to keep every resort closed through the end of the year, they would probably still have to keep some CMs on furlough through the end of the year (they previously expected the furlough to end by October). While there are large holes to fill without CPs and IPs, there would be way too many resort CMs for the number of available roles.


I don’t think he believed it to be the case. I know what I heard. :confused3

You can go back and watch to find out. I remember thinking that was nuts, but maybe I am the crazy one?
 
If this latest rumor (resorts other than DVC and FW closed until the end of the year) is true ...

I’m wondering ... can Disney really operate all of their resorts without CPs? There are sooo many resort CP positions from front desk/guest service to housekeeping, QS, TS, lifeguarding, bell dispatch, custodial, activities/recreation, etc. I wonder if they’re shooting for bringing back CPs in January for the 2021 spring program and opening up all the resorts at that point. IMO, January seems early to restart the CP, but if this “closed until the end of the year” rumor rings true, I’m wondering if there is a CP connection there.

Would they hire a ton of new CMs if they were planning on restarting the CP eventually?
 
I'm not going to get hung up on this. This seems like way too absurd of a rumor to be true. I guess it could turn out to be true but it just seems way too crazy. All those resorts closed until next year? I'll believe it when I see it. Only allowing people currently to rebook to resorts that are confirmed to be reopening really doesn't say anything about the rest of the year.
 

I'm not going to get hung up on this. This seems like way too absurd of a rumor to be true. I guess it could turn out to be true but it just seems way too crazy. All those resorts closed until next year? I'll believe it when I see it. Only allowing people currently to rebook to resorts that are confirmed to be reopening really doesn't say anything about the rest of the year.

Seems wild to me, too. It’s time for them to let people know the plan.
 
I’m gonna say what I’ve been saying the whole time, if someone had come here in March and said the parks will be shutting down in a week or two until mid July people would for the most part think they had lost their mind.

There are things that seem less likely and more likely, absolutely, but I won’t count anything out. Although, I’m not sure this is what Walt meant with it being kind of fun to do the impossible 😂
 
Also if this is the case, that’s more deception. They’re still allowing agency exclusive TAs to book regular hotel rooms. So you’re allowing ppl to book rooms, you have no intention of honoring.
Yeah. I have a feeling when that agency gets wind of this- if it wasn’t announced to all of them in some conference call this evening- they will be on the phone ASAP. Like the vibes from their brains will be so intent on calling their Disney coordinator type person the phone will dial itself 🤣
 
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I don’t think he believed it to be the case. I know what I heard. :confused3

You can go back and watch to find out. I remember thinking that was nuts, but maybe I am the crazy one?
No, no, not calling you crazy at all. I watched the show earlier today but scrubbed through that segment again and, while definitely confusing (though what about this whole thing isn't at this point), he seemed to be saying that Disney was only allowing guests (who were offered the modify option) to rebook at DVC resorts or FW for the remainder of this year (not 2021 since those packages aren't out yet). Pete then speculated about the possibility that the resorts "stay closed" while capacity limitations are in place, but neither of them seemed to be referencing insider information. Again, your're not crazy haha. I'm sorry if I made it sound that way; it's very confusing and I can understand how someone could walk away with that impression.
 
Sure, but there’s a big difference between a few resorts remaining shut down and only DVC/FW reopening. I think it makes complete sense to not open back up all the resorts. But, I have a hard time believing they have such few reservations that they can consolidate everyone into DVC/FW. Which would mean some people might get cancelled.
As indicated in my earlier posts, I agree with you. Since those closures were being discussed, I just wanted to make sure we had the facts/context. It wasn't part of a larger argument.
 
If this latest rumor (resorts other than DVC and FW closed until the end of the year) is true ...

I’m wondering ... can Disney really operate all of their resorts without CPs? There are sooo many resort CP positions from front desk/guest service to housekeeping, QS, TS, lifeguarding, bell dispatch, custodial, activities/recreation, etc. I wonder if they’re shooting for bringing back CPs in January for the 2021 spring program and opening up all the resorts at that point. IMO, January seems early to restart the CP, but if this “closed until the end of the year” rumor rings true, I’m wondering if there is a CP connection there.

Would they hire a ton of new CMs if they were planning on restarting the CP eventually?
My dd was a CP at BoG this past spring before everything was cancelled. She says at least 50% of her coworkers were CP's. In some locations, the numbers are even higher. QS, Life Guarding, Custodial, and merch will be super hard to pull off without CP's or a mass hiring.
 
My dd was a CP at BoG this past spring before everything was cancelled. She says at least 50% of her coworkers were CP's. In some locations, the numbers are even higher. QS, Life Guarding, Custodial, and merch will be super hard to pull off without CP's or a mass hiring.
At any given time, there’s about 8,000 CPs and 2,000 IPs. WDW employs about 70,000 CMs. CPs are often concentrated in specific areas on specific (usually late) shifts. With the water parks and certain restaurants and amenities not coming online immediately, that should give them the resources to staff the parks and some resorts for limited capacity.
 
At any given time, there’s about 8,000 CPs and 2,000 IPs. WDW employs about 70,000 CMs. CPs are often concentrated in specific areas on specific (usually late) shifts. With the water parks and certain restaurants and amenities not coming online immediately, that should give them the resources to staff the parks and some resorts for limited capacity.
Maybe some locations in MK have higher CP's than others...? My dd worked open to 3 or 4pm every day (on the days she worked, just as a fyi).
 
Maybe some locations in MK have higher CP's than others...? My dd worked open to 3 or 4pm every day (on the days she worked, just as a fyi).
Absolutely, and QSFB is one of the roles with the most CPs. BOG is unique in that it does not have QSFB CMs at night (because it’s table-service at night of course), which would explain her earlier hours (she was one of the lucky ones!), but the plan to fill those spots is two-fold: 1) bring over CMs from still-closed areas of WDW like the water parks (for example, a Vacation Planner at TL has the option of temporarily transferring over to a role at a now-open part of WDW like QSFB at BOG) and 2) to not fill all of those spots. Because restaurants, shops, and even attractions will only be operating at maybe 1/3 of capacity (speculation but we know it will probably be something like that), they don’t need the entire staff. As they start to ramp up capacity and reopen more parts and amenities of WDW, you’ll start to see IPs and CPs come back. The point being that absolutely have the labor to redistribute from elsewhere and they’d still have CMs “left over” to operate a few resorts at least. On an unrelated note, I’m so sorry your DD’s program was abruptly cut short; I hope she has the opportunity to return and have the full experience!
 
Yeah, someone posted it a few days ago. It’s an IT glitch. If you click on it, you can’t book anything.

shocked to hear Disney with IT issues.............:rolleyes2
Does anyone really think the reservations system or virtual que system will actually work? We will be promised an amazing setup and then get a bug filled, crashing, unreliable mess. Disney must have outsourced IT to save money or they cut a ton of staff.
 
Absolutely, and QSFB is one of the roles with the most CPs. BOG is unique in that it does not have QSFB CMs at night (because it’s table-service at night of course), which would explain her earlier hours (she was one of the lucky ones!), but the plan to fill those spots is two-fold: 1) bring over CMs from still-closed areas of WDW like the water parks (for example, a Vacation Planner at TL has the option of temporarily transferring over to a role at a now-open part of WDW like QSFB at BOG) and 2) to not fill all of those spots. Because restaurants, shops, and even attractions will only be operating at maybe 1/3 of capacity (speculation but we know it will probably be something like that), they don’t need the entire staff. As they start to ramp up capacity and reopen more parts and amenities of WDW, you’ll start to see IPs and CPs come back. The point being that absolutely have the labor to redistribute from elsewhere and they’d still have CMs “left over” to operate a few resorts at least. On an unrelated note, I’m so sorry your DD’s program was abruptly cut short; I hope she has the opportunity to return and have the full experience!
Thank you. She had applied 3x before getting into the DCP and the program had been a dream of hers since she was 12yo. She got 43 days from check-in and about 30 days at her location before sent home so I really hope she gets the chance to fully complete a program as well.

I also felt she was 'lucky' for her role in not having late nights but since all her roommates and other CP's work opposite shifts, she wasn't thrilled since her park time was mostly just her by herself. I guess it's some sort of right of passage that you have all closing shifts lol. And that you live at Vista Way, which she did get that experience...!
 
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