Cruise and Theme Park Operational Updates due to Coronavirus

[andyman8]

I remember somebody here posting about how s/he was worried about resort airline check-in not being available. It will be available starting on July 12, so that's good news!

 

[Marionnette]

Wow, they’re going to have to run a ton of busses.

Well, park openings and closing have been staggered. That should help. But I guess that the days of cramming us in like sardines - with a stroller wheel digging into your ankle - are over for the interim.

 

[disneyfan150]

Photos – Safety Precautions on Walt Disney World Resort Bus

Wow! We were at Universal last week and it was business as usual pretty much. The buses weren't too full and our hotel was pretty empty. You socially distanced yourself on the bus - or not.

 

[FatBambi]

My updated reservation is now in MDE, but she put in three names as FIRST NAME, LAST INITAL, it tells me to link those names to one of my friends and family. It won't accept. Im now scared that its going to kick out my park reservations since it isn't matching a name on the room. Ive been trying to call IT with no luck. How fast do you think it could kick out my park reservations? I don't see Disney lines getting any better over the next few days. I've spent 18 of the last 34 hours trying to get Disney on the phone. Im dreading waiting again.

I'm having a similar problem, except my husband WAS attached to my hotel and now suddenly he's not, and it gives me an error when I try to match the name to him. And now I don't see his ticket anymore either. My TA told me not to panic because that resort is going to change (if she can ever get through) anyways and that everything is wonky right now, but I'm still panicking a little.

 

[Dulcee]

Wow! We were at Universal last week and it was business as usual pretty much. The buses weren't too full and our hotel was pretty empty. You socially distanced yourself on the bus - or not.

Little things like this is one reason we'll return to Disney right now but not other theme parks.

 

[disneyfan150]

Little things like this is one reason we'll return to Disney right now but not other theme parks.

This is huge IMHO. I will feel much safer. Don't get me wrong, TM were working hard and were super nice. Many guest were trying to be safe as well. But over all, I have a feeling that safety will be prioritized higher at Disney by both CM and guests.

 

[LSUmiss]

I remember somebody here posting about how s/he was worried about resort airline check-in not being available. It will be available starting on July 12, so that's good news!

Well I was one of those ppl, but we actually have decided to drive.

 

[ryanpatricksmom]

Great updates, thanks.

One thing I haven't seen answered and wonder if anyone knows: if you are an AP and have filled up your resort stay with park passes, when the non-resort AP dates open, can you still make 3 other days of park reservations? I guess, regardless, we'll find out on Friday.

I don't think so. I booked for 13 days for my August trip, and I tried to book days for another quick trip in September. It would only allow me to book 1 additional day. I think the max that you can hold is 14 days total. I'll be happy if we find out otherwise!

 

[Farro]

I'm bouncing in my seat.

What time is the earliest I can call to possibly upgrade my room only tomorrow? I've never had to call with a zillion other people before.

I'm in Chicago if that helps.

Help a girl out!!!

 

[SheHulk]

I was afraid to hit the cancel button. So when you select cancel that is like modifying a fp or dining plan to drop guests? That is great to know. Thanks!

I was afraid too! But yeah when you hit cancel it gives you check boxes for who you want to cancel.

 

[rteetz]

Help a girl out!!!

If I had to guess roughly 7AM EST. Whenever they get the systems up and running and phone lines going. As we know from the park reservations they may experience delays.

 

[Farro]

If I had to guess roughly 7AM EST. Whenever they get the systems up and running and phone lines going. As we know from the park reservations they may experience delays.

Thanks!

I'll just try online and plug my phone up front by my desk and just sit on hold!

 

[Leigh L]

Gift card update for those that got them yesterday -

Received $30 GF in my email yesterday (didn't align with my reservation - aligned with DH's reservation). I checked it this morning to transfer to a card I have and got error message. I figured it was because I canceled part of my split stay but looks like that's not the reason

Just got this email:
"We’re contacting you because you recently received an email from Disney Gift Card Services containing a Disney Gift Card eGift. Please note that the email was accidentally sent to you a little too early and the Disney Gift Card eGift enclosed in the email is void. We apologize for any confusion the email may have caused.
Thank you for enrolling in the Service Your Way Program for your upcoming Disney Resort hotel visit. Upon check-in, you will receive an email containing your Disney Gift Card eGift to use during your visit. No further action is required on your part at this time."

 

[rpb718]

Popcorn not being made yet

After this thread, I may never eat popcorn again.

 

[PPFlight75]

Quick question about available park reservations. I booked 4 days for August and 2 for December (6 day ticket). I want to move one of my August park days to December but since all days are accounted for, it won't let me. Is there a way to just see availability?

 

[JacknSally]

Quick question about available park reservations. I booked 4 days for August and 2 for December (6 day ticket). I want to move one of my August park days to December but since all days are accounted for, it won't let me. Is there a way to just see availability?

Filter to "resort guests"

https://disneyworld.disney.go.com/availability-calendar/?segments=tickets,resort,passholder
If you know for sure you want to modify, you can cancel the August park day and book again for December. You just have to free up the ticket day.

 

[Farro]

Quick question about available park reservations. I booked 4 days for August and 2 for December (6 day ticket). I want to move one of my August park days to December but since all days are accounted for, it won't let me. Is there a way to just see availability?

I can see all days in December are green, good to go!

 

[MrsSmith07]

Do you mean that once you choose the people, there is no “submit” or “forward” (can’t remember what it is exactly) at the bottom for you to choose? I am a TA and have that trouble sometimes when adding a room to a client’s MDE. If that’s what it is, just keep doing it and eventually it will show up so you can link it. Sometimes I have to change browsers also. I’m sorry if that’s not what you’re talking about- if not, I’m not sure how to help. I surely hope you don’t have to call again!

When I go to match the names on the reservation that aren’t matching up with my family. I hit submit and then it gives me an error that there was an issue assigning one or more guests. All I can figure is that she didn’t put in their actual last names, so it doesn’t see it as a match? Pictures so you can see what I’m talking about.

 

[lluv3971]

Thanks!

I'll just try online and plug my phone up front by my desk and just sit on hold!

We had luck at 3pm, when CM shifts change. We got in touch with someone in less than 10mins (after trying multiple times throughout the morning and only got busy signals).

 

[rteetz]

Thanks!

I'll just try online and plug my phone up front by my desk and just sit on hold!

Might be a little later than that and be prepared for delays.