Cruise and Theme Park Operational Updates due to Coronavirus

[EveDallas]

I wasn't telling anyone how to run the board...come on now.
Very combtive poster you are, based on your many responses to others. I know it can be tempting to hide behind the anonymity of a computer screen, but it is unnecessary to start arguments with strangers and bring no useful information with it.

LOL. I've been around for years. Trust me - if you think this is argumentative, read some off the threads on other parts of the board. This thread is nice and friendly conpared to some.

 

[SaintsManiac]

I happen to disagree but it is important to note problem areas. Many have sung the praises of Universal’s opening and rightfully so. There isn’t a lot more in terms of positives to report on. We are now to that stage of changes and impacts. Removing markers in a queue line is a change that has an impact.

I noticed it on Instagram more than Twitter. There’s some shaming of people happening on social media and it’s just tiring.

 

[0FF TO NEVERLAND]

I’m surprised people are shocked to see a lot of people at the parks lol

One minute they want everything to open

Next minute there’s to many people

Third minute I’ll go find the few people who aren’t following the rules and make it seem like the entire park is in danger.

lol I’m really really curious about Disney because there are MANY more kids who go to Disney of a young age that might be a little more difficult to control ( kids will be kids, nothing wrong with that )

I expect Disney to be on point. They usually always are ( funny to say right now though right? )

In the end, as always, be as safe as you can and if you can’t handle the people, gotta just stay home.

 

[rteetz]

Was not telling you how to do your job, and definitely not trying to argue with strangers.
I am here because I love Disney and appreciate information from other sources.
I only clicked on this board because it said Disney.

All that being said, yes it does say themeparks, so going further I will not and really have not posted anything about Universal, good, bad, or indifferent.

Just as a note. I’ve been a mod on this board for 4 years now. All theme park companies get shared here because they all impact each other. Things Disney does impacts Universal and vice versa. You don’t have to like any of the companies but we also need to know that they are all in the same business and are competitors.

 

[Minnie368]

Just got an interesting call from Disney. We were booked at pop June 23-30. They left a voicemail for me a few days ago to call back to confirm or cancel our plans. I called the next day and they moved us to Saratoga Springs 1 bedroom villa and I accepted it. Still not 100% sure we’re going, but we may go and just do a bunch of non-disney things while we’re there. So just a few minutes ago I got another call. He said he knew I talked to someone earlier this week and got the resort settled and that he was calling today to let me know that payment is due 7 days before not 30 days. I said that I had been aware of that but thanks for calling to let me know- although it’s obvious since I’m already within 30 days and didn’t make final payment yet duh. Then he said even though it’s not due today did I want to go ahead and make final payment. I said not at this time because I didn’t have my payment information accessible. I just think that’s odd that they would spend the $ on CM hours making all these calls. Do you think they’re fishing to see if people who kept their bookings are still actually planning to come? I can’t imagine any other reason they’d call me just to tell me the final payment date is 7 days before now- which I had already been told by the girl who switched my resort. It just feels like they’re trying to give me every opportunity to cancel.

 

[Arguetafamily]

Just as a note. I’ve been a mod on this board for 4 years now. All theme park companies get shared here because they all impact each other. Things Disney does impacts Universal and vice versa. You don’t have to like any of the companies but we also need to know that they are all in the same business and are competitors.

Understood. For the record I have nothing against Universal or any other Florida themepark. I have never been, this is why I can't speak on the matters regarding them.
I am visiting Volcano Bay next month, I'm sure I'll love it!

 

[andyman8]

100% you can see the difference in management
I live in a complex where about 70% of tenants are cm, I was walking my dog yesterday by the community pool, the was a group of about 10 cm chatting ((I know this cause muy dog is the type that has to smell every blade of grass and explore everything in detail so we stop alot)
Anyways they were talking,
1.Universal is keeping people in line
2.Yeah we won't be able to do that
3.Why
1. Cause universal management lets them be firm and stick to the rules, not change them when the guest gets angry
3. Maybe we'll be able to do that now
General laughter
Im paraphrasing of course, but that was the gist of it.
Disney better be firm on these rules and not end up giving guest recovery because someone was upset that a cm told them to put their mask back on

Spot on. There's always been that joke amongst some CMs that Disney puts guests firsts, CMs second, while Universal puts TMs firsts, guests second.

 

[Jessica Geisler]

https://twitter.com/x/status/1271874618253606920

We’ve been here all day. I wonder what the capacity limit was set at. We’ve walked onto every ride except the aqua coaster for 42” height riders... but we’re hiding back in a cabana. The weather was perfect though. I’m not surprised. The longest lines were for food at lunchtime.

 

[yulilin3]

Just got an interesting call from Disney. We were booked at pop June 23-30. They left a voicemail for me a few days ago to call back to confirm or cancel our plans. I called the next day and they moved us to Saratoga Springs 1 bedroom villa and I accepted it. Still not 100% sure we’re going, but we may go and just do a bunch of non-disney things while we’re there. So just a few minutes ago I got another call. He said he knew I talked to someone earlier this week and got the resort settled and that he was calling today to let me know that payment is due 7 days before not 30 days. I said that I had been aware of that but thanks for calling to let me know- although it’s obvious since I’m already within 30 days and didn’t make final payment yet duh. Then he said even though it’s not due today did I want to go ahead and make final payment. I said not at this time because I didn’t have my payment information accessible. I just think that’s odd that they would spend the $ on CM hours making all these calls. Do you think they’re fishing to see if people who kept their bookings are still actually planning to come? I can’t imagine any other reason they’d call me just to tell me the final payment date is 7 days before now- which I had already been told by the girl who switched my resort. It just feels like they’re trying to give me every opportunity to cancel.

That's what it sounds to me, just making sure you're coming.
Gosh, are they really that overbooked? Or do they just want to see how many cm they can call back without overstaffing

Spot on. There's always been that joke amongst some CMs that Disney puts guests firsts, CMs second, while Universal puts TMs firsts, guests second.

Ans that's a great management policy. A happy, confident employee will work better because they know they have management by their side.

 

[MickeyWaffles]

Just as a note. I’ve been a mod on this board for 4 years now. All theme park companies get shared here because they all impact each other. Things Disney does impacts Universal and vice versa. You don’t have to like any of the companies but we also need to know that they are all in the same business and are competitors.

Exactly. Have always enjoyed having major news from the other parks included in the News Round Up thread. Even pre-pandemic, news from the other parks impacted Disney discussions here. Don’t know why it strikes a nerve in this thread.

We don’t go to any of the other parks, but what Universal, Sea World, etc. are doing now will shape what Disney does as they open. (Hopefully) they will learn from mistakes, implement and tweak what works.

For people who want Disney only, there’s a thread over in TPAS that is specifically Disney focused.

 

[FatBambi]

Ans that's a great management policy. A happy, confident employee will work better because they know they have management by their side.

It really is true in any profession. I know as a teacher, knowing my principal is going to have my back no matter what makes a huge impact on us. The customer isn't always right. Anyone who's worked any kind of customer service can tell you that.

 

[chasgoose]

We're also staying offsite for the first time, at Four Seasons Orlando, because I'm not going to fly in and pay thousands for a several-night Disney deluxe resort stay & not know in advance that my selected resort is available, not be able to even leave our room without a mask, have our beds made each day, or know in advance if we'll be able to use the feature pool. Four Seasons told me all of that will be a go. Such easy communication with them, in comparison with Disney this summer.

I still love everything Disney (except for how it's currently being run lol) & have multiple Disney resort trips planned over the next year. But I'm counting on Disney upping their game over the next few months, in terms of communication and quality product delivery. It's looking pretty sad this summer.

It's a lot easier for one hotel to adjust more quickly and know what it's doing and its not surprising that the Four Seasons would be able to do better than Disney. Not to mention that its kind of unfair to compare Disney customer service (regardless of COVID) to Four Seasons customer service. Service is such a major part of the Four Seasons brand (not just in terms of communication, but higher staff to guest ratios and providing a true luxury experience) and Disney has never been and will never be at that level, even at the Deluxe club levels. While the Four Seasons and Disney Deluxes are similar in price, only the Four Seasons can offer a true five star luxury experience. Disney Deluxes are nice, but more at a Hilton/Marriott four-star level than what a Four Seasons can offer. With Disney you are paying for the immersive experience, not the luxury.

 

[A2DisneyMom]

Darn you, Disney! Just checked my email and no news, but they did send a Photopass download reminder with our photos from last summer. Ahhh, Disney you are killing me!

 

[chasgoose]

100% you can see the difference in management
I live in a complex where about 70% of tenants are cm, I was walking my dog yesterday by the community pool, the was a group of about 10 cm chatting ((I know this cause muy dog is the type that has to smell every blade of grass and explore everything in detail so we stop alot)
Anyways they were talking,
1.Universal is keeping people in line
2.Yeah we won't be able to do that
3.Why
1. Cause universal management lets them be firm and stick to the rules, not change them when the guest gets angry
3. Maybe we'll be able to do that now
General laughter
Im paraphrasing of course, but that was the gist of it.
Disney better be firm on these rules and not end up giving guest recovery because someone was upset that a cm told them to put their mask back on

Eons ago on in this thread I'm pretty sure that Remy hinted that Disney was going to empower CMs to be more strict about rules when it comes to social distancing and mask wearing. I understand management's previous policy of encouraging CMs to deescalate (both for the CMs' safety and everyone else's), but just as management can encourage deescalation in some circumstances they can encourage CMs to hold firm with social distancing and masks.

 

[AmberMV]

Also, and I know this is Universal talk but I believe Disney will go the same way. got confirmation cause I stopped and asked and also saw, that if you cannot wear a mask for medical reasons (they don't ask you to bring any documentation, it's an honor system) they will pull you aside, you answer some questions about your condition and they put a wristband on you so that the TMs know, this also happens if you are allergic to hand sanitizer
I saw a lady wearing a face shield, no mask and found it strange and then I looked down and she had a wristband. So if you still want to have some sort of protection you can wear a face shield but need to explain at the entrance your condition

I wonder if this would be acceptable for 2 year olds too? I find it completely unreasonable to require someone who can't speak to wear something that covers their nose and mouth.

 

[zemmer]

hoping someone can answer this for me. We have friends going with us in July. I think they check in July 19, staying at GF. They’re debating cancelling, and I told her that I kept reading about tickets being extended into 2021. She checked and hers still expire 9/30/20. Any clue why hers wouldn’t have extended into 2021?

Are they part of a package?

 

[LSUmiss]

I wonder if this would be acceptable for 2 year olds too? I find it completely unreasonable to require someone who can't speak to wear something that covers their nose and mouth.

Yes! I would hope so. An almost 3 yr old can talk (usually) & tell you. DS just turned 2. HUGE difference.

 

[MrsSmith07]

Are they part of a package?

I don't think so. Room only + FL Resident Discover Tickets

 

[andyman8]

I don't think so. Room only + FL Resident Discover Tickets

Discovery Disney tix are only extended until the end of September (they were originally supposed to expire at the end of this month).

 

[OnceUponATime15]

DLC update...

@AllEarsNet: NEWS! Disney Cruise Line Offering Discounted Sailings Starting Later This Summer! https://buff.ly/2UDQW7i

https://twitter.com/x/status/1271876841859682307