Costco Questions

[CyndiLouWho]

Yes and not necessarily. Costco customer service had no problem giving me cash for the full value of my $500+ gift card. Some other posters have done the same.

I second this. I have taken my cash cards to member services and received cash for the full value of the card.

What states are you in?

 

[PrincessShmoo]

What states are you in?

Shanti is in Texas, and Scootypuff is in Colorado.

 

[lilsonicfan]

Girl of the South said that she had asked her TA to cancel it. That's why she sent in a commission- to make up for the agent's lost revenue on that cruise.

That kind of thing is why I prefer using Costco as my travel agency: I don't have to feel guilty for asking one dedicated agent to make lots of changes, or for making an agent lose his/her commission if I cancel. Since it's just a random customer service representative you deal with on any given call, there are none of those worries. Also, I know I'll always be able to reach Costco during their call center hours. I don't have to wait 24 hours for a response or have to try to track an agent down. I just pick up the phone, like I used to when booking directly with DCL.

I totally agree. Costco’s customer service is open nearly as long as DCL. I don’t feel I’ve given up any control to use them, but again for me money is a big factor, anything that cuts down on the overall cost of a pricey vacation helps so much.

 

[WB1971]

Costco payment goes directly through to the cruiseline, so I’d lay the glitch on Disney for that.



I’ve found it helpful to call Disney for things like that (you’re not increasing the cost of the cruise so it shouldn’t have to go through the TA) and NOT give them my booking info, but get someone fresh on the line and tell them what I want to do. Without them lookin at a screen with the TA info, they are more open to hearing what I actually want to do, and I have more success with that.

Now, it’s oossiuble that you wouldn’t have been able to arrange that with Disney anyway, but I know I’d have tried before calling Costco.

Yeah, they pinned payment issue on Disney. I don’t doubt it, but never had an issue with Disney taking my money directly before, lol. I read others on here say they couldn’t add the bag transfer direct, but I’d certainly give it a shot if needed again. Reservation is for my elderly mother and mother in law, otherwise I’d have given up on the bag xfer request as difficult as it was for them to work through.

 

[jendeli]

Can I use my Disney Rewards Redemtion Card to book through Costco and pay the rest with my Disney Visa?

 

[jendeli]

Just FYI. I booked through Costco via telephone and was able to use my Disney rewards points and still get the Costco card. I ended up saving close to $800!

 

[Peter C]

One other thing to note here for Costco card holders. When you get your rewards certificate every year, have them cash it instead of just applying it to your purchase. That way you can still get 2% back on your purchases by putting it back in your card and then paying your card off with that cash.

 

[lilsonicfan]

One other thing to note here for Costco card holders. When you get your rewards certificate every year, have them cash it instead of just applying it to your purchase. That way you can still get 2% back on your purchases by putting it back in your card and then paying your card off with that cash.

Brilliant.