There always has to be one of us to go against the grain. I will never stay at CSR ever again. We have had bad experiences at resorts before but my stay at CSR gets the trophy. The grounds are beautiful and the architecture is great... but rooms needed to be redone, when we arrived the women checking us in walked away without saying anything... then came back, 15 min later, and told me that she saw that I had sent in a room request and that "they really don't like people doing that." Then she just looked at me. I was only staying there for 2 nights before leaving to sail in the keys then I was coming back and staying at AKL. She asked me why I wasn't just staying at AKL before and after. When we got to our room the beds were made, the hand towels were hung... just like the maid had been there, but the TV was on there was coffee brewing and there were snacks on the bed. The maid was in the bathroom and completely panicked when she came out. We called down to the front desk and who do I happen to get, the same lady that checked us in. She said she would take care of it but we would need to leave our room. So we left and went to dinner and then I played 9 holes. When we went back nothing had been done. I called again and they told me they would be right down, but no one came till the next day and still not until I had called. When we got back there was a pile of dust and dead bugs swept into the corner of the bathroom. We were upset that all of this happened and even when we asked politely for someone to come clean things up we got nothing not even a small "sorry". OH and that pot of coffee stayed there both days we were there, I left it because I had told them about it and I wanted to see if they were listening to me or just trying to blow me off. Needless to say it left a bad taste in my mouth and CSR is completely ruined for me... totally an isolated incident I hope...