Unfortunately, for me, my time at Coronado was awful. And I was so looking forward to my stay.
I checked in, got the exact placement I wanted, so I was a very happy camper. As I was meeting friends & family, including my little goddaughter for a ADR, I didn't unload my luggage, but went straight off. I had a wonderful day & night at Disney. And that's where it ended.
I went back to my room, key in hand, to finally rest up for a busy next day. I opened my door to find it locked form the inside and someone yelling at me from the inside.
I was so frightened that I ran all the way to registration to explain what happened. The manager looked up in the computer, said the room was registered to me, that he doesn't know who is in the room. He told me to wait in the seating area. I did and he came back, with a new key saying until they remove the person, it is better that I go to another room since it was nightfall already. At this point, I'm still shaking.
I go to the other room, absolutely hate it, and stack all the furniture against the door. I had a miserable night worrying who it was, how he got there, was he robbing the room? What happened if my little goddaughter was with me? on and on my brain went. I was thankful my luggage wasn't in there.
The next day, I still didn't hear anything, so I went back to registration. The manager there had no idea what I was talking about and asked whether a lock report was done. Umm, what the heck is a lock report? How would I know to request that?? I was so overwrought, at that point, I left Disney property to spend the day with lmy family. I couldn't believe my safety was in question and no one notified me as to what was going on.
After several hours, I get a call from Coronado, expressing apologies and that basically they gave away my room, even though it wsa registered under my name. and since, the new person had the room, he had to keep it and I had to get the room I hated. Apparently, a check box wasn't ticked off indicating, I was in the room, therefore it was given away.
So, please make sure all the screens are completed when you check into your room at Disney property.
A letter was written to Disney how my safety was compromised, how I was lied to and how it did color both my trip and the Coronado Resort. Looking back, I feel they should have moved me to a different property for my peace of mind.
Unfortunately, I was not in the right frame of mine to enjoy Coronado. I will never ever go there again.