My friend stayed at the CR last year and with 2 small toddlers and a very very late arrival time. She called that AM directly to the hotel. She wanted to ensure they had a crib in the room when they checked in, so they didn't have to deal with it at midnight or so when they got there. They were booked for a garden room and also wanted first floor because of the kids. They assigned her room that morning but for security reasons wouldn't tell her the room number. When she got there at midnight, and they assigned her a room, she wanted to make sure her requests were taken care of (crib, first floor, etc.). They shifted her around again, but long story short, they had assigned her to the tower but because she was so focused on the crib and her other requests, she didn't realize this until later. She ended up in the wing with a room as requested and still had a great time!