Did I say Disney did? No, I said I found his tone off-putting and I feel that he didn't answer the questions posed. I think that it eliminates confusion when you restate the question asked and then answer that question specifically, instead of essentially rewording your publicly available privacy policy again and again and regurgitating that in response.
I find it high-larious that Disney is talking about how "transparent" this whole new program is for its guests, and yet the Disboards, full of Disney "experts" and repeat guests, have nothing but questions about it, and debate endlessly about what they really mean. If Disney was really as transparent as it claims to be, I don't think all these questions would exist.