Confirmation Email from Hard Rock

[TigerLilly's Mom]

I am having such a hard time getting a confirmation email from HRH. When I first booked our two rooms, I got only one email with one room confirmed. I called to make sure both rooms were in the system, and asked them to resend. Nothing.. I knew I had to call again to add my parents to the reservation, so I waited a few weeks and called yesterday. Added them and then said I didn't seem to be getting the confirmation emails, so after confirming the email addy was correct, she said she would send them over ASAP. Today, still nothing. I don't think it is my email address causing the problem, since I did initially get at least one of the emails.

Anyone had similar problems? Now I know we are in the system - both rooms, but I am so OCD about traveling, I like to have an actual printed email on travel day. She did give me confirmation numbers for both the rooms, so I know I'm fine there. But it just seems weird to me that after 3 calls, I'm still not getting them.

On another note.... Can't wait to be at the HRH two weeks from today, YAY!!!

 

[damo]

Your reservations should all be listed online. If they are listed fine there, I would just print those out.


https://www.loewshotels.com/index.php?option=com_ows&controller=auth&task=rsignin&Itemid=115&lang=en

 

[TigerLilly's Mom]

Thanks Damo, just signed up for YouFirst, so they are not there. Maybe if I call again and add my YouFirst number?

 

[damo]

Thanks Damo, just signed up for YouFirst, so they are not there. Maybe if I call again and add my YouFirst number?

I think you can just put in your confirmation number and last name and get your reservations.

Scroll down a little further on the page.

 

[TigerLilly's Mom]

Thank you! I guess I needed to be walked through it. Lol I feel much better now. And my YouFirst number is there too!

 

[damo]

Thank you! I guess I needed to be walked through it. Lol I feel much better now. And my YouFirst number is there too!

Excellent. That confirmation number part was a bit hard to see on first look.

 

[BrerMama]

Just wanted to let you know that you aren't the only one having trouble getting confirmations from a phone reservation via email. I called after booking online to have them add a rollaway. No problem, it was added and then the agent said she'd send me confirmation via email. Never got it. That was months ago.

Earlier this week I called to see if AAA rates were lower than the rate I had. They weren't but I asked this agent to double check the request for rollaway. Yup, it's there. She said she'd send confirmation again. Once again, I didn't get it. Not sure where the problem is, but there definitely is one...