Boy, the boards seem to be teeming lately with complaints about poor concierge service around Disney, especially at the GF. On the other hand, some can't say enough good things about the concierge service at other resorts. Does anyone have any ideas why the Grand Floridian, the flagship resort at Disney World, is having so many problems on their concierge level? Isn't this resort supposed to be the benchmark? Aren't all the "property" hotels ultimately responsible to the same person, or is each a complete stand alone entity? Consistency in customer service used to be a Disney strong point. Corporations used to study the Disney way of doing business. Why does it now appear that their customer focus is slipping?