Concierge/Club Level Information- Part IV, July 2012

[trishadono]

I keep changing my mind on which Deluxe resort I should get a CL room at. It's just me and my GF, which this will be her first time at and we're both in our 20's. Only need a king bed room. Which Deluxe resort would be best for us? Any suggestions would be great!

FYI poly is going under a soft goods refurb. They added kings to many of the longhouses but NOT to CL building Hawaii. I was there in April and May and had requested it. Tikiman's also lists as no kings too. Also the princess suite is 2 queens with a q sleeper so that would not work either.

CR and GF have them and I would request by email listed on first page of this thread and I would call res. and have them add it to their notes too.

GF does have the honeymoon rooms in the main building but are very pricey.

I haven't stayed at the other Cl's yet.

 

[mickeynut1]

I keep changing my mind on which Deluxe resort I should get a CL room at. It's just me and my GF, which this will be her first time at and we're both in our 20's. Only need a king bed room. Which Deluxe resort would be best for us? Any suggestions would be great!

You don't say which club levels you're looking at, but you can book a main building Deluxe King room at the GF. It's a little pricey, but RPC is amazing and if you want a guaranteed king, it's just a little more than a standard room in RPC. You could book standard and request a king, but it wouldn't be guaranteed. Good luck.

 

[Maxie86]

We always do online check-in. We are always met at our car when we pull up by someone that has our packet and room keys and then escorted to the room. Even when we check in before 11am our room has been ready. You can also make room requests with online check in.

I highly recommend it. It really speeds up the process.

I've never done online check in at WDW and that is the exact same experience we have. Depending on the resort, some of them have the paperwork at the concierge desk (BWI, YC) I really don't think it matters in CL. Of course, things are changing all the time...I can't keep up.

IPO has never emailed me first. We've stayed CL at GF, Poly, YC, BWI, and AKL. Many years ago we got snail mail forms from the GF, but that is the last time they contacted me first. I only got one pin code and that was years ago too.

 

[abk96]

Just thought I would share some of my thoughts on the BWI CL from last week.

During check in I asked if any requests were met and they weren't. I didn't have my hopes up for BW view since there so few of those rooms but I thought we would get a nice view and away from lounge. Nope we got tree view and around the corner from lounge. Went down to the Concierge desk and Kyleigh who was very nice and helpful got us a great room with a view of the quiet pool and further down the hall from the lounge. Very easy access to the pool. Loved it.

The food in the lounge at breakfast was good and the oatmeal was my favorite. It was annoying that the Nescafe machine was broken because I had to keep asking for hot water to make my tea. The CM's were always very nice but I hated to ask all the time so I just drank water most mornings. The evening apps were a different story. We were a little disappointed in the offerings. There were many, many repeats over the week. Sometimes having the same app 4 times in a week. Desserts were good when we were there to try them.

Housekeeping was ok. Most days the room was cleaned when we returned in the early afternoon. Twice it was not even touched. Our last full day I had to track down the housekeeper in the hallway just to get some clean towels. Never received turndown. Twice when we were in the room at 5PM there was a knock on the door for turndown, but we were getting ready so didn't want someone to come in and turndown the room. But the other nights when we weren't in the room no one came in to do the turndown. Not sure what happened on those days.

Finally the CM's. Everyone I came in contact with were very nice and friendly. Scott, Mary, Joe, Kyleigh, Pete, and Judy (there were others but I can't remember their names right now) were awesome. They are truly a great group of people. They made our stay very enjoyable.

 

[mickeynut1]

Just thought I would share some of my thoughts on the BWI CL from last week.

During check in I asked if any requests were met and they weren't. I didn't have my hopes up for BW view since there so few of those rooms but I thought we would get a nice view and away from lounge. Nope we got tree view and around the corner from lounge. Went down to the Concierge desk and Kyleigh who was very nice and helpful got us a great room with a view of the quiet pool and further down the hall from the lounge. Very easy access to the pool. Loved it.

The food in the lounge at breakfast was good and the oatmeal was my favorite. It was annoying that the Nescafe machine was broken because I had to keep asking for hot water to make my tea. The CM's were always very nice but I hated to ask all the time so I just drank water most mornings. The evening apps were a different story. We were a little disappointed in the offerings. There were many, many repeats over the week. Sometimes having the same app 4 times in a week. Desserts were good when we were there to try them.

Housekeeping was ok. Most days the room was cleaned when we returned in the early afternoon. Twice it was not even touched. Our last full day I had to track down the housekeeper in the hallway just to get some clean towels. Never received turndown. Twice when we were in the room at 5PM there was a knock on the door for turndown, but we were getting ready so didn't want someone to come in and turndown the room. But the other nights when we weren't in the room no one came in to do the turndown. Not sure what happened on those days.

Finally the CM's. Everyone I came in contact with were very nice and friendly. Scott, Mary, Joe, Kyleigh, Pete, and Judy (there were others but I can't remember their names right now) were awesome. They are truly a great group of people. They made our stay very enjoyable.

Thanks for sharing your experience at BWI CL. We've never stayed at the BWI, but it's on my list of club levels to try .

 

[sjs314]

Just thought I would share some of my thoughts on the BWI CL from last week.

During check in I asked if any requests were met and they weren't. I didn't have my hopes up for BW view since there so few of those rooms but I thought we would get a nice view and away from lounge. Nope we got tree view and around the corner from lounge. Went down to the Concierge desk and Kyleigh who was very nice and helpful got us a great room with a view of the quiet pool and further down the hall from the lounge. Very easy access to the pool. Loved it.

The food in the lounge at breakfast was good and the oatmeal was my favorite. It was annoying that the Nescafe machine was broken because I had to keep asking for hot water to make my tea. The CM's were always very nice but I hated to ask all the time so I just drank water most mornings. The evening apps were a different story. We were a little disappointed in the offerings. There were many, many repeats over the week. Sometimes having the same app 4 times in a week. Desserts were good when we were there to try them.

Housekeeping was ok. Most days the room was cleaned when we returned in the early afternoon. Twice it was not even touched. Our last full day I had to track down the housekeeper in the hallway just to get some clean towels. Never received turndown. Twice when we were in the room at 5PM there was a knock on the door for turndown, but we were getting ready so didn't want someone to come in and turndown the room. But the other nights when we weren't in the room no one came in to do the turndown. Not sure what happened on those days.

Finally the CM's. Everyone I came in contact with were very nice and friendly. Scott, Mary, Joe, Kyleigh, Pete, and Judy (there were others but I can't remember their names right now) were awesome. They are truly a great group of people. They made our stay very enjoyable.

Thanks for shareing your CL Expierence. I am reading everything I can find as this Nov will be our first CL stay at BWI.

I think Disney must have cut back on Mousekeeping employees Since both in March and Nov/Dec when we stayed at BWI last year there were days they did not come by until we were back in the room in the afternoon.

 

[abk96]

You're welcome mickeynut1 and sjs314.

It is a great resort. Enjoy your stay in Nov.

 

[Scott MC]

Just thought I would share some of my thoughts on the BWI CL from last week.

During check in I asked if any requests were met and they weren't. I didn't have my hopes up for BW view since there so few of those rooms but I thought we would get a nice view and away from lounge. Nope we got tree view and around the corner from lounge. Went down to the Concierge desk and Kyleigh who was very nice and helpful got us a great room with a view of the quiet pool and further down the hall from the lounge. Very easy access to the pool. Loved it.

The food in the lounge at breakfast was good and the oatmeal was my favorite. It was annoying that the Nescafe machine was broken because I had to keep asking for hot water to make my tea. The CM's were always very nice but I hated to ask all the time so I just drank water most mornings. The evening apps were a different story. We were a little disappointed in the offerings. There were many, many repeats over the week. Sometimes having the same app 4 times in a week. Desserts were good when we were there to try them.

Housekeeping was ok. Most days the room was cleaned when we returned in the early afternoon. Twice it was not even touched. Our last full day I had to track down the housekeeper in the hallway just to get some clean towels. Never received turndown. Twice when we were in the room at 5PM there was a knock on the door for turndown, but we were getting ready so didn't want someone to come in and turndown the room. But the other nights when we weren't in the room no one came in to do the turndown. Not sure what happened on those days.

Finally the CM's. Everyone I came in contact with were very nice and friendly. Scott, Mary, Joe, Kyleigh, Pete, and Judy (there were others but I can't remember their names right now) were awesome. They are truly a great group of people. They made our stay very enjoyable.

I'm sorry this seems to be a less-than-perfect experience for you. We have had two perfect stays there. This doesn't sound right. I would be sure to note your concerns when the survey comes out. At this point in time that's the only way to make Disney listen to us. Staying club level is very expensive and you at least deserve housekeeping every day, not to mention the turndown service you are paying for.

Sent from my iPhone using DISBoards

 

[Welcome Home]

Have the Nescafé machines been removed from the lounges yet?

 

[bluejasmine]

Have the Nescafé machines been removed from the lounges yet?

I saw Poly CL pics from last week & sadly not at the Poly they haven't..

Sept 2013 Poly, 2012 Disney Fantasy, BC CL, GF CL, POR, 2011 Poly CL, CR, Poly CL, AKL, 2010 Poly CL, ASMu 2009, SSR 2008, Pop 2006, POR , Asmo 2005, Asmo 2003, offsite 2000, 1999,1989, Poly 1980, offsite 1979

 

[Mousemommy1]

abk96- your turndown service sort of mirrors what we experienced at YC in April. We found it odd that they came around to do it at between 3-4 in the afternoon.

That was our prime napping time, and I just didn't understand why it was so early.

YC's food selection was not great either. Also a lot of repeats of tiny fried items. We loved YC as a resort and would absolutely stay there again, but we are pretty much all set with CL. I'd be fine paying the money for an exceptional experience but it's just too expensive for mediocrity.

 

[abk96]

I'm sorry this seems to be a less-than-perfect experience for you. We have had two perfect stays there. This doesn't sound right. I would be sure to note your concerns when the survey comes out. At this point in time that's the only way to make Disney listen to us. Staying club level is very expensive and you at least deserve housekeeping every day, not to mention the turndown service you are paying for.

Sent from my iPhone using DISBoards

Yesterday I took the survey and noted everything that needed to be said.

Last night my husband and I talked for a while about our next trip and we have decided to skip the club level and just use the money we save to pay OOP for snacks and such.

Our trip was very enjoyable and we had a great time. Just don't think we'll be doing club level anytime soon.

 

[mickeynut1]

Yesterday I took the survey and noted everything that needed to be said.

Last night my husband and I talked for a while about our next trip and we have decided to skip the club level and just use the money we save to pay OOP for snacks and such.

Our trip was very enjoyable and we had a great time. Just don't think we'll be doing club level anytime soon.

I'm glad you still had a great time even though CL wasn't up to par. The BWI looks like a beautiful resort and I'm hoping to try it one day .

 

[2manypets]

Just to let everyone know, I sent an email to IPO about my food allergies. This is the response they sent back:

Good Morning Ms. -------,

On everyone of your reservations I have added your allergies to all of your dining reservations. When you arrive just allow the Concierge Cast Member know about your allergies and they will have one of our Chefs call you and explain the food in the lounge of what you can and cannot eat. I will also be sending an email to our Cast so they are aware of the allergies as well.


If we can assist you any further please let us know,

Nick

Concierge Itinerary Planner

Disney's Yacht and Beach Club Resort

Disney's BoardWalk Resort

Phone (407) 934-1448

Fax Number (407) 938-6508

Email: Yacht.Beach.Club.Itinerary.Planning@Disneyworld.com


Where Dreams Come True

This sounds very promising.

 

[Simba's Girl]

Just to let everyone know, I sent an email to IPO about my food allergies. This is the response they sent back:

Good Morning Ms. -------,

On everyone of your reservations I have added your allergies to all of your dining reservations. When you arrive just allow the Concierge Cast Member know about your allergies and they will have one of our Chefs call you and explain the food in the lounge of what you can and cannot eat. I will also be sending an email to our Cast so they are aware of the allergies as well.


If we can assist you any further please let us know,

Nick



Concierge Itinerary Planner

Disney's Yacht and Beach Club Resort

Disney's BoardWalk Resort

Phone (407) 934-1448

Fax Number (407) 938-6508

Email: Yacht.Beach.Club.Itinerary.Planning@Disneyworld.com



Where Dreams Come True

This sounds very promising.

Interesting. We are there next week and didn't get as comprehensive answer when I informed them of our party's allergies.

 

[PrincessSuzanne]

Interesting. We are there next week and didn't get as comprehensive answer when I informed them of our party's allergies.

No, I didn't either, they said it was noted, but didn't go into detail like that, but then again, I didn't give them a list of our ADR's either.

 

[TigrLvsPooh]

Setting aside the decline in lounge food quality and looking at CL based on customer service only I have definitely noticed a big change in what they are willing to provide. Years ago the CMs on CL would literally move mountains to make guests happy. I could tell you so many magical stories...

For example, I remember a trip when our youngest son lost his Sorcerer Mickey hat. It was in the bottom basket of the stroller and fell out probably when we were loading and unloading from a boat or bus. I briefly stopped at the desk, told them about the lost hat and asked if they could track one down for me and just charge it to our room. That night when we returned from dinner a replacement hat was on the bed with a note from Mickey saying this new hat was even more magical and special than the one he lost. Another trip I remember our boys asking for ice cream one night when we were in the lounge having desserts. I explained to them that we couldn't have ice cream because we were going to bed soon. About 10 minutes later a CM showed up with two bowls of ice cream ... he had overheard our conversation and run downstairs to get some. Did we expect that to happen?? Heck no! But it was little things like that over the years that made us feel every extra penny paid was well worth it. If you needed a dinner reservation they would get you one somewhere even if they had to call the restaurant personally. If you had a question and they didn't have the answer they would call around until they got the answer! If there was some piece of merchandise you saw in a store and wanted, or needed a different size, they would just have it sent to your room and add it to your bill. If you had the money then they could make it happen. Now the IPO and CL CMs are basically just regurgitating information that anyone could find online at the Disney website or here on the DIS. Want to order flowers? Here's the phone number. Want a fireworks cruise? Here's the phone number. Need a birthday cake? Here's the phone number. You lost something in the park? Here's the phone number. You need to speak to a manager? Here's the phone number. What do they actually do to help people??? Most of us are booking our own dining reservations online now, we are even checking in online, the amount of interaction with CL CMs is dwindling down to basically "here's your keys". I stopped at the desk last week to see about tweaking a dinner ADR, and guess what? They can't do anything for me I have to go to the restaurant and ask for myself. I don't think we should be paying for a middle man, I think we should be paying for someone to get the job done. Why can't they call the restaurant and ask if I can push my ADR time back 30 minutes? If we can't move it then at least I would know and I wouldn't have to run there and find out for myself.

Another example. Last week I spoke with 3 different CL CMs trying to find out the time for the American Idol "Limited Time Magic" parade. You would have thought I was asking them to cut off their arm to find out this information. The first person never got back to me, the 2nd person gave me the wrong time, and the 3rd person finally was able to help after I strongly told her our entire day was being planned around this parade and that I desperately needed to know the time. Guess what?? She called the Studios and spoke with someone to find the time... it took about 2 minutes. Was that really so much to ask???? I don't know, maybe I expect too much, but I feel these CMs have the connections and resources to find information if they want to take the time to do their job right.

Rant over!!!! And I'm not mad or dwelling on all this, I just wanted to get it off my chest.

I'm sure we will still stay CL in the future. We do enjoy the convenience of the lounge. But personally I don't feel like I'm getting any help from anyone working the desk. After our nightmare in May at the YC CL I was hoping to rekindle my love of CL at the Poly last week. But it didn't happen.

 

[shellypaige]

Setting aside the decline in lounge food quality and looking at CL based on customer service only I have definitely noticed a big change in what they are willing to provide. Years ago the CMs on CL would literally move mountains to make guests happy. I could tell you so many magical stories...

For example, I remember a trip when our youngest son lost his Sorcerer Mickey hat. It was in the bottom basket of the stroller and fell out probably when we were loading and unloading from a boat or bus. I briefly stopped at the desk, told them about the lost hat and asked if they could track one down for me and just charge it to our room. That night when we returned from dinner a replacement hat was on the bed with a note from Mickey saying this new hat was even more magical and special than the one he lost. Another trip I remember our boys asking for ice cream one night when we were in the lounge having desserts. I explained to them that we couldn't have ice cream because we were going to bed soon. About 10 minutes later a CM showed up with two bowls of ice cream ... he had overheard our conversation and run downstairs to get some. Did we expect that to happen?? Heck no! But it was little things like that over the years that made us feel every extra penny paid was well worth it. If you needed a dinner reservation they would get you one somewhere even if they had to call the restaurant personally. If you had a question and they didn't have the answer they would call around until they got the answer! If there was some piece of merchandise you saw in a store and wanted, or needed a different size, they would just have it sent to your room and add it to your bill. If you had the money then they could make it happen. Now the IPO and CL CMs are basically just regurgitating information that anyone could find online at the Disney website or here on the DIS. Want to order flowers? Here's the phone number. Want a fireworks cruise? Here's the phone number. Need a birthday cake? Here's the phone number. You lost something in the park? Here's the phone number. You need to speak to a manager? Here's the phone number. What do they actually do to help people??? Most of us are booking our own dining reservations online now, we are even checking in online, the amount of interaction with CL CMs is dwindling down to basically "here's your keys". I stopped at the desk last week to see about tweaking a dinner ADR, and guess what? They can't do anything for me I have to go to the restaurant and ask for myself. I don't think we should be paying for a middle man, I think we should be paying for someone to get the job done. Why can't they call the restaurant and ask if I can push my ADR time back 30 minutes? If we can't move it then at least I would know and I wouldn't have to run there and find out for myself.

Another example. Last week I spoke with 3 different CL CMs trying to find out the time for the American Idol "Limited Time Magic" parade. You would have thought I was asking them to cut off their arm to find out this information. The first person never got back to me, the 2nd person gave me the wrong time, and the 3rd person finally was able to help after I strongly told her our entire day was being planned around this parade and that I desperately needed to know the time. Guess what?? She called the Studios and spoke with someone to find the time... it took about 2 minutes. Was that really so much to ask???? I don't know, maybe I expect too much, but I feel these CMs have the connections and resources to find information if they want to take the time to do their job right.

Rant over!!!! And I'm not mad or dwelling on all this, I just wanted to get it off my chest.

I'm sure we will still stay CL in the future. We do enjoy the convenience of the lounge. But personally I don't feel like I'm getting any help from anyone working the desk. After our nightmare in May at the YC CL I was hoping to rekindle my love of CL at the Poly last week. But it didn't happen.

I'm so disappointed reading this. It's ashame CL has declined so much. We're staying CL @ poly for the first time in Nov but now I'm questioning that decision because its sooo much extra money, I just don't want to be disappointed.

 

[bluejasmine]

I know what you mean our 2010 CL stay at Poly was absolutely magical our CL stay at Poly 2011 started very rough so to make up for it they upgraded us to TPV but then issues still kept coming up & we got the " we gave you an upgrade what more do you want"

2012 we stayed BC CL & it was horrendous! Never will we stay there again..

Giving Poly CL a try again next month.. I'm praying they will at least meet us out at the curb when we pull up at 730 am this time I did let them know by email last time no one came & no one wanted to take us to Hawaii building they wanted us to check in GCH which is ridiculous we pay for checking in at Hawaii!

I will say in 2011 we came back from Epcot one evening realized we forgot our camera at Nine Dragons, they called the restaurant to verify it was there sent a courier to get it free if charge..

Sept 2013 Poly, 2012 Disney Fantasy, BC CL, GF CL, POR, 2011 Poly CL, CR, Poly CL, AKL, 2010 Poly CL, ASMu 2009, SSR 2008, Pop 2006, POR , Asmo 2005, Asmo 2003, offsite 2000, 1999,1989, Poly 1980, offsite 1979

 

[PrincessSuzanne]

Setting aside the decline in lounge food quality and looking at CL based on customer service only I have definitely noticed a big change in what they are willing to provide. Years ago the CMs on CL would literally move mountains to make guests happy. I could tell you so many magical stories...

For example, I remember a trip when our youngest son lost his Sorcerer Mickey hat. It was in the bottom basket of the stroller and fell out probably when we were loading and unloading from a boat or bus. I briefly stopped at the desk, told them about the lost hat and asked if they could track one down for me and just charge it to our room. That night when we returned from dinner a replacement hat was on the bed with a note from Mickey saying this new hat was even more magical and special than the one he lost. Another trip I remember our boys asking for ice cream one night when we were in the lounge having desserts. I explained to them that we couldn't have ice cream because we were going to bed soon. About 10 minutes later a CM showed up with two bowls of ice cream ... he had overheard our conversation and run downstairs to get some. Did we expect that to happen?? Heck no! But it was little things like that over the years that made us feel every extra penny paid was well worth it. If you needed a dinner reservation they would get you one somewhere even if they had to call the restaurant personally. If you had a question and they didn't have the answer they would call around until they got the answer! If there was some piece of merchandise you saw in a store and wanted, or needed a different size, they would just have it sent to your room and add it to your bill. If you had the money then they could make it happen. Now the IPO and CL CMs are basically just regurgitating information that anyone could find online at the Disney website or here on the DIS. Want to order flowers? Here's the phone number. Want a fireworks cruise? Here's the phone number. Need a birthday cake? Here's the phone number. You lost something in the park? Here's the phone number. You need to speak to a manager? Here's the phone number. What do they actually do to help people??? Most of us are booking our own dining reservations online now, we are even checking in online, the amount of interaction with CL CMs is dwindling down to basically "here's your keys". I stopped at the desk last week to see about tweaking a dinner ADR, and guess what? They can't do anything for me I have to go to the restaurant and ask for myself. I don't think we should be paying for a middle man, I think we should be paying for someone to get the job done. Why can't they call the restaurant and ask if I can push my ADR time back 30 minutes? If we can't move it then at least I would know and I wouldn't have to run there and find out for myself.

Another example. Last week I spoke with 3 different CL CMs trying to find out the time for the American Idol "Limited Time Magic" parade. You would have thought I was asking them to cut off their arm to find out this information. The first person never got back to me, the 2nd person gave me the wrong time, and the 3rd person finally was able to help after I strongly told her our entire day was being planned around this parade and that I desperately needed to know the time. Guess what?? She called the Studios and spoke with someone to find the time... it took about 2 minutes. Was that really so much to ask???? I don't know, maybe I expect too much, but I feel these CMs have the connections and resources to find information if they want to take the time to do their job right.

Rant over!!!! And I'm not mad or dwelling on all this, I just wanted to get it off my chest.

I'm sure we will still stay CL in the future. We do enjoy the convenience of the lounge. But personally I don't feel like I'm getting any help from anyone working the desk. After our nightmare in May at the YC CL I was hoping to rekindle my love of CL at the Poly last week. But it didn't happen.

Ok, now you're making me apprehensive about our upcoming stay at WL CL. I guess we really only booked for the availability of the lounge food options. I never go to Disney expecting anything, but the little things mean a lot,and it's nice when you are taking someone that hasn't been before and you want them to get the "magic" you know and love.