I'd like to start by thanking PolyDec2008 and all those who worked so hard to make thread III so great! You can find the other threads if you follow these links. Original Thread- Sept 2008 Part II- Sept 2009 Part III- Oct 2010 Welcome to the new Concierge/Club Level Information Thread. This is a place to discuss, ask questions about, share information about, post trip-reports and pictures of and just celebrate the Club Levels at Disney's eight Deluxe Resorts. BASIC INFORMATION Let's start by listing the resorts that offer Club Level service.... Magic Kingdom Area Disney's Contemporary Resort (CR) The Atrium Club email@example.com (407) 824-1775 - fax (407) 824-3461 Disney's Grand Floridian Resort and Spa (GF) The Royal Palm Club & Sugarloaf Club Grand.Floridian.Itinerary.Planning@disneyworld.com (407) 824-1775 - fax (407) 824-3461 Disney's Polynesian Resort (POLY) King Kamehameha Club Polynesian.Itinerary.Planning@disneyworld.com (407) 824-2466 - fax (407) 824-3162 Disney's Wilderness Lodge (WL) Old Faithful Club Wilderness.Lodge.Itinerary.Planning@disneyworld.com (407) 934-5348 - fax (407) 824-3162 Epcot Area Disney's Beach Club Resort (BC) The Stone Harbor Club Yacht.Beach.Club.Itinerary.Planning@disneyworld.com (407) 934-1448 - fax (407) 934-1487 Disney's Boardwalk Inn and Villas (BWI) The Inkeeper's Club Boardwalk.Itinerary.Planning@disneyworld.com (407) 934-1448 - fax (407) 934-1487 Disney's Yacht Club Resort (YC) The Regatta Club Yacht.Beach.Club.Itinerary.Planning@disneyworld.com (407) 934-1448 - fax (407) 934-1487 Animal Kingdom Area Disney's Animal Kingdom Lodge-Jambo House (AKL) The Kilimanjaro Club Animal.Kindom.Lodge.Itinerary.Planning@disneyworld.com (407) 938-4755 - fax (407) 938-4759 All of Disney’s Deluxe resorts offer concierge level service for an additional fee. In recent years, WDW has preferred the term “Club Level” as there is also a Lobby Concierge, which has caused a bit of confusion from time to time. The non-Disney owned Swan & Dolphin Resorts no longer offer Concierge or Club Level service. Thanks to KatMark - "Coronado Springs Resort: Cabanas 9B is now “Club Service” for convention guests. When there is no convention being held at the CSR, the rooms in Cabanas 9B are available to regular resort guests (however, they do not have use of the Club Level services). The Itinerary Planning Office (IPO) will not have your address and phone number if you book through a travel agent or online. You should call them and let them know you are coming. Most of us like to make contact with IPO as soon as we make our resort reservations. Please do not contact the IPO until you have a confirmed reservation. When sending an email, you should receive a generic response within several hours. This will let you know your email was received and that someone will be contacting you soon. Within a day or 2, you should receive a personalized email response from a member of the IPO team. IPO is available to answer the phones 9:00am to 6:00pm Eastern. (Thanks, PNO4TE) TIPPING GUIDELINES Tipping Guideline: Thank you to TheRustyScupper, for the following information (9/22/08) 1) Concierge (and Front Desk) CM's can be fired for taking cash tips. 2) They are supposed to refuse up to three times. If you ask a fourth time, they take it, but, they must immediately turn it over to a manager 3) The tip goes into a fund, and the manager buys donuts or coffee for all. 4) If they do not turn in the cash, it can be immediate termination. NOTE: They can accept gifts of up to $75 value (like candy, doll, etc). I've been told that they appreciate small gifts (especially edible gifts!) that represent where you come from, for example, I'm from Massachusetts, so perhaps something cranberry-based. I'd try to bring some lobsters, but I think that'd be a bit tricky to get through the airport security. Here's a link to the "Club Level Lounge Photos" thread started by CR Resort Fan 4 Life: http://www.disboards.com/showthread.php?t=1944096 ...but you can feel free to post pictures here too!