I'm already staying at the YC and dealing with the wonderful IPO (I've known some of them for a few years now), have also just booked a couple of nights at the Poly (first time) before I head on over to the YC, so emailed the Poly IPO to request info on their resort/club level, got a very non descript email back saying I wasn't on their system and, not to put too finer point on it, it was very blunt and totally not what I expected and the opposite of the YC IPO.
I emailed back to explain because I've booked through Disney UK the reference numbers are different and they will need to pull my details up by my dates and surname.
That was 2 days ago and I haven't heard back.
I'm very disappointed by their original response and not having heard anything following on from my 2nd email is even more disappointing.
I'm thinking maybe I just caught the IPO on a bad day (i.e. did they get out of bed the wrong side) or maybe they're always this unhelpful
Oh, this is too bad. I hope that you were able to get things figured out. I'm sorry that happened to you. I have nothing but great things to say about the Poly IPO. Every person that I have talked to has been more than helpful, friendly and happy to help me figure out our itinerary. They have made trip planning so easy and fun to do.
That's the one thing I didn't like about the lounges at the YC and the BC (and I hear about the BW) -- they close their doors for the night. I can understand not serving food and drinks at night, but sometimes it's really nice to have a quiet place to sit.
I've been to Disneyland and WDW when I was very young, am planning a siblings only trip for next summer, and hope to stay at AKL.
Hi everyone!
Must say off the bat that I've been lurking a lot, and you are all such a friendly bunch of people! Some forums can get quite snippy with noobs, so it's nice to 'see' the community feel here
That said, this is my first post
I'd like to know the point of the Itinerary Planning - what exactly do they do? I'm finding it hard to justify the extra cost of the rooms, and this is one service I really don't understand!
Thanks for all the help!
Also OT for this thread - is there a specific thread on how to get the PIN codes? I see them mentioned a lot, but haven't found a thread on how exactly to get them. -- oh nm, I just found the sticky, haha!!!
Cheers,
When my family and I stay Club Level at the Contemporary we always check-in on our floor and don't bother with the online check-in. However one reason is because we will need a bellman to take up our luggage, so that's one reason why.I've been noticing many messages about the advantages of online check-in. However, the check-in process is different for club level, right? The IPO already has my arrival time and CC on file. This is my first trip to WDW so I'm completely new at this.
My question is, do I need to concern myself with online check-in or does it go pretty quickly for club guests at GF RPC?
Thanks so much!!
Staying at the AKL CL in 2 weeks myself.. I asked and they've said that all club level rooms are savannah view, and all rooms at AKL have balconies.
There is a Very nice sitting area just outside the locked portion of the main BWI Innkeeper's Clubroom for just such a purpose.
It consists of a nice couch, a few nice armchairs, a table or two and gorgeous floral arrangements. There is also a lovely "powder room" right there as well.
These are in what would be considered the atrium area in front of the club's doors, accessible to all Innkeeper's guests anytime, but inside the restricted access club area hallway.
. Prior to my 180 day mark, I changed my mind and itinerary several times. Each time the IPO was very patient with me and updated my wish list. This morning at 7:10 am I received an email from the IPO with great news. EVERYTHING I wanted was granted. We are on the DxDP, so I had around 21 reservations to make...they did it all.... All the hard to get ressies like CRT, Canada, California Grill, & Fantasmic Package. This is our 1st experience with CL, and I'm very pleased. I even emailed the Poly IPO this morning with one small change and within 45 minutes it was done. We will definitely be using this service again. Thanks to all of you on this thread with the great advice. You guys are great!!!
I'm super excited!!! Got ALL my reservations this morning! The Poly IPO has been sooooo wonderful
), and they have been just great with both our initial ressies and updating our itinerary with the couple of changes I have made since. I highly recommend their service. 
