I'm already staying at the YC and dealing with the wonderful IPO (I've known some of them for a few years now), have also just booked a couple of nights at the Poly (first time) before I head on over to the YC, so emailed the Poly IPO to request info on their resort/club level, got a very non descript email back saying I wasn't on their system and, not to put too finer point on it, it was very blunt and totally not what I expected and the opposite of the YC IPO.
I emailed back to explain because I've booked through Disney UK the reference numbers are different and they will need to pull my details up by my dates and surname.
That was 2 days ago and I haven't heard back.
I'm very disappointed by their original response and not having heard anything following on from my 2nd email is even more disappointing.
I'm thinking maybe I just caught the IPO on a bad day (i.e. did they get out of bed the wrong side

) or maybe they're always this unhelpful