While hopeful for a shorter call time, I am also trying to be a bit of a realist -
-it will be a new process for both CMs and
DVC members, so I expect a hiccup or two along the way as happens with anything new
-have all Member Services CMs returned fo work yet? If not, there will still be some extended wait times on the phones. I’m not expecting to be on and off the phone within an hour
-DVC has listened to our feedback and is trying something new, which is appreciated.
-as with anything new, different callers will have different experiences
-tomorrow is step 1 in the booking process, it will continue with likely a longer followup call to finalize and pay, another part of the new process
-it will be a learning process for all and continued feedback will help in the future
However it goes, we need to be kind to the cast members - they’ve had a rough few months, they didn’t make the new process, and they will be trying their best with a new process that can’t even really be tested until it goes live on a MC booking day.
Good luck to everyone who’s planning to try to book tomorrow!