College Program Questions Thread, Pt 3

[taigirl87]

Okay so this doesnt really have to do with the cp, but do they transform the HM into the nightmare before christmas at WDW like they do at DLR?

 

[Joanna71985]

Okay so this doesnt really have to do with the cp, but do they transform the HM into the nightmare before christmas at WDW like they do at DLR?

No, the HM isn't changed.

 

[Wiisa]

I'M ACCEPTED!!!


MY PURPLE FOLDER JUST CAME!!!!!!!!!!

I am an Attractions member for Fall '09!


Two weeks to the day of my phone interview.


Can't wait to meet you all!

 

[Joanna71985]

I'M ACCEPTED!!!


MY PURPLE FOLDER JUST CAME!!!!!!!!!!

I am an Attractions member for Fall '09!


Two weeks to the day of my phone interview.


Can't wait to meet you all!

Congrats!

 

[MaryPoppins86]

I'M ACCEPTED!!!


MY PURPLE FOLDER JUST CAME!!!!!!!!!!

I am an Attractions member for Fall '09!


Two weeks to the day of my phone interview.


Can't wait to meet you all!

a BIG congrats to you!!!

 

[kmg148]

Hey all. Just had my audition in Rochester CRAZY!!! And my interview last week with Wendy. She was really nice, very helpful!! The only question that caught me off guard a little bit was "What do you think is the most important thing in working for our guests/for our guests" so I said safety then keeping the show intact. Today the audition was really upbeat, about 80 people I think there. No puppetry audition which I was sad about because I am a puppeteer and had brought puppets!! but still a great experience, not a hard dance exactly but still started intermediate and went to slightly more advanced. I found it slightly difficult, no one in my group got a call to stay, but we shall see. It's a fun and helpful experience if anyone is looking to dance or perform professionally or attend any auditions. Just thought I would throw this up!! Good luck to anyone applying/waiting and Have a Magical Day!!!
Goofster18

Great answer. They always tell us how important safety is, and both show and safety are part of the 4 basic things Disney is about (can't think of the title they call them!)

 

[taigirl87]

No, the HM isn't changed.

oh sad...thats my favorite part at DLR oh well

 

[_frazzle]

I had Wendy for my interview last August! She is very nice!

 

[Goofster18]

kmg148 yes I know what you are talking about, one of the cast members I met at WDW told me the title but I forgot them also, but it's the first 2 of the 4 I think. Anyone know what these are? theres some title for them or something, they are the 4 things disney considers most important in order, safety, show and 2 others??

 

[HallGirl]

kmg148 yes I know what you are talking about, one of the cast members I met at WDW told me the title but I forgot them also, but it's the first 2 of the 4 I think. Anyone know what these are? theres some title for them or something, they are the 4 things disney considers most important in order, safety, show and 2 others??

If I'm remembering correctly, it's the Basics. It's safety, courtesy, show, and efficiency.

 

[Berlioz70]

They're called The Disney Service Basics.

 

[SyracuseWolvrine]

Safety, Courtesy, Show, Efficiency (in that order) are the Disney Quality Standards.

The Disney Service Basics (also 4 of those) are:
- I stay in character and play the part
- I project a positive image and energy
- I am courteous and respectful to all guests including children
- I go above and beyond

(The 4 Disney Service Basics replaced the 7 Guest Service Guidelines ... which some of us "old timers" still remember, but, in the interest of avoiding confusion, I'm not going to post)

 

[Joanna71985]

Safety, Courtesy, Show, Efficiency (in that order) are the Disney Quality Standards.

The Disney Service Basics (also 4 of those) are:
- I stay in character and play the part
- I project a positive image and energy
- I am courteous and respectful to all guests including children
- I go above and beyond

(The 4 Disney Service Basics replaced the 7 Guest Service Guidelines ... which some of us "old timers" still remember, but, in the interest of avoiding confusion, I'm not going to post)

I remember the 7 Guest Service Guidelines! I even remember the 7 Dwarves pictures in the Utilidor.

 

[glendalais]

Safety, Courtesy, Show, Efficiency (in that order) are the Disney Quality Standards.

The Disney Service Basics (also 4 of those) are:
- I stay in character and play the part
- I project a positive image and energy
- I am courteous and respectful to all guests including children
- I go above and beyond

(The 4 Disney Service Basics replaced the 7 Guest Service Guidelines ... which some of us "old timers" still remember, but, in the interest of avoiding confusion, I'm not going to post)

Just for reference sake, I will (and also for those interested in the DLR CP since we still use The SERVICE Model here - we apparently toyed around with bringing the basics over, but decided that our current system worked perfectly fine)

Smile
Eye Contact & Body Language
Respect and Welcome
Value the Magic
Initiate Guest Contact
Create Service Solutions
End with a 'Thank You'

On a side note, if anyone ends up on the DLR CP, we refer to the "Disney Quality Standards" (Safety, Courtesy, Show, Efficiency) as the "Four Keys of the Disneyland Resort Show", or just the "Four Keys". Same concepts, it's just that the nomenclature differs between the two resorts.

In the end, no matter what we might call it or how we might express it, it all boils down to a simple concept: it's our Guests who make our "World" (or "Land" ) spin 'round (fast forward to about 5:00).

(The next part is going to sound a little sentimental and corporate-y lol. But it's true.)

It's the Legendary Guest Service provided over the past 55 years by our Cast Members at the Disneyland Resort and the Walt Disney World Resort, as well as our other resort sites abroad, that have made Walt Disney Parks & Resorts the financial success it is, as well as earned it a special place in our culture.

It is important for each and every Cast Member to continue to meet and exceed our Guests' expectations, create happiness, and make dreams come true - not only in order to continue our success, but to honour the legacy and heritage established by Walt Disney over a half-century ago.

 

[klmcken]

to anyone who has already done the college program...
what are things you wish you had known going into the program?

 

[WhateverLolaWants]

to anyone who has already done the college program...
what are things you wish you had known going into the program?

I wish I would have realized that instead of lounging on my days off, I should have been exploring Florida. I had a long list of things to do and I smooshed them all together and did them at the end of my program.

 

[msminnie2010]

Quick Question for past CP's or anyone that knows,

How do you hang things on the wall. My old dorm only allowed tape/poster stick stuff... and push pins. Are the apartments the same way?

 

[disneyroach33]

Hello everyone! I got accepted into the program, still need to get my material through the mail though! Anyway, some quick (and important), questions for me and my parents:

1. Have any of you that have participated in the program been able to balance your credit hours from your University while on the program? Do they give you time to do that?

2. I CAN still take courses while I'm in Florida online through my university, even if I don't get any of the ACE credits that are potentially offered, right?

3. Has anyone had to pay anything to their respective Universities while on the college program even though they are not THERE at their university? I'm assuming you'd still have to pay for the classes you take online though

Sorry about the questions guys! My parents are just really hardcore about academics and are totally FOR going, but are concerned about time for academics and such (my dad has heard conflicting stories)! Hopefully my DISboards family can prove them wrong!

Thanks a lot!
Michael

 

[Joanna71985]

Quick Question for past CP's or anyone that knows,

How do you hang things on the wall. My old dorm only allowed tape/poster stick stuff... and push pins. Are the apartments the same way?

The tacky stuff isn't allowed. But push pins and thumb tacks are fine.

 

[taigirl87]

The tacky stuff isn't allowed. But push pins and thumb tacks are fine.

Sweet! id rather use those anyways than the tacky stuff