CM seriously messed up my reservation. I am so upset.

[disalways]

We've visited more than 25 times. Their system is messed up royally (that's funny!), I called in today to pay our deposit and they of course "verified" my home address (which was correct), phone number (wrong area code and number altogether, never heard of it), and email address (haven't had that address for 2+ years, change with disney EVERY time i make a reservation or talk to them on the phone, they verify the one i give them, then when I call back its back to the old one again). 2 years ago, I had a friend who lives in a different part of the country call and say that she received MY SISTER'S reservations to her address. I've never lived there or given that address. She was on a reservation with me about 6 years prior when we met with our kids at Disney, but never there at the same time or linked to any reservation with my sister. I'm the common link between the two, but how the heck does THAT happen?

OMG! Okay, so your experience is pretty weird too. lol What is up with their computers?

 

[disalways]

afraid i dont have any words of wisdom for you, but i just wanted to tell you good luck, and im sorry this happened to yall!! has the ex mentioned it to the kids, or did they just come across the mail?? hopefully everything will work itself out, but i am sure it is very frustrating, and you feel violated....good luck!!

I told the kids to look for mail since the second CM told me that they mailed things to the EXs address. EX hasn't said a word to me.

 

[disalways]

I think I understand why you are so upset.....Divorces can be a very charged
situation and this may add fuel to the fire. Your ex-husband may get jealous that you can afford to take the trip to Disney with the kids and he cannot.
He may also think you purposely sent this to his house to rub it in his face.

And if questioned he will surely not believe your explanation......
And not to mention his privacy has been violated.

I feel so sorry for what has happened to you.....you have my sympathy and I am glad you have a CM that is helping you out. I do think that Disney should
offer something to you for this inconvience. Maybe tix to a show....I would ask in a very polite manner.

Thank you. Everything you wrote is right on the money. Divorce stinks no matter if it amicable or not... It is especially difficult when you have one person who sets out to make things almost impossible.

 

[disalways]

Actually, he has not information whatsoever that you even have a trip planned, let alone what it costs. What he DOES have (or did, until your kids took it and gave it to you) is a reservation in your boyfriend's name, for boyfriend and his children. He would have a hard time convincing the judge that you can afford anything since he has no documentation that you are even going.

I don't know if you are in a divorce situation, or are close to someone who is. When you travel with children out of state you need to inform the other parent well in advance. My EX knew/knows that BF and I are going to FL and taking the children to Disney. It isn't that far of a stretch for EX to see what BF is spending for room, PH tickets, and Deluxe Dining on BF and his two kids... and figure that I must be paying the same if not more for myself and my three kids. Unfortunately now that EX has this information he could have me supeonaed to produce the trip bills.

Anyway, what is done is done... sadly I cannot go and change the fact that EX now has this information. I am willing to bet that he scanned and copied the info he received on BFs trip. I can only hope that EX doesn't decide to take me to court over this.

 

[disalways]

I'm really sorry this happened and agree that the computer issues at DRC are probably what caused the mix-up. I have several different "households" including one in New York. I've never lived in New York, travelled with someone from NY, or even personally know anyone from NY. As another poster mentioned, I call each time to correct everything then the next time I call back, it's messed up again. I was told it reverts overnight so I don't know how anything gets fixed permanently. As to your EX knowing about your trip, there is no way he could know who paid for it. For all he knows your BF paid for it all, or your parents or a benefactor paid for it. I know this might not make you feel better about the violation of your privacy but at least you shouldn't have to worry about anything legal regarding the funds you have or don't have for this trip. I hope you enjoy yourselves once you get to Mickey.---Kathy

Thank you... I know once we get all of the documents for BF and his children, we will feel more settled. Of course once we are in WDW I know we will have the best time. I feel most upset for BF... This is his first time taking his children to WDW. I convinced him to go with me and my kiddos... and then to have all of his trip information go to my EX is quite upsetting to him. The poor guy, he feels violated. He certainly does not want to have my EX know anything about his personal business.

 

[guelde96]

I don't know if you are in a divorce situation, or are close to someone who is. When you travel with children out of state you need to inform the other parent well in advance. My EX knew/knows that BF and I are going to FL and taking the children to Disney. It isn't that far of a stretch for EX to see what BF is spending for room, PH tickets, and Deluxe Dining on BF and his two kids... and figure that I must be paying the same if not more for myself and my three kids. Unfortunately now that EX has this information he could have me supeonaed to produce the trip bills.

Anyway, what is done is done... sadly I cannot go and change the fact that EX now has this information. I am willing to bet that he scanned and copied the info he received on BFs trip. I can only hope that EX doesn't decide to take me to court over this.

This is all true. Luckily he can not prove anything. I would try to enjoy you vacation and try not to let this bother you too much.

 

[Mermaid2sea]

Sorry to hear about this...

Hope it all works out for you....

Fingers crossed...

 

[disalways]

Thank you guelde96 and Mermaid2sea. The Guest Relations person will call me tonight and let me know when BFs information will be sent. We are leaving 15 days, so we are anxious to have everything we need.

 

[asktriplets]

I cannot honestly say why the CM would have done this. I can say that she did get pissy with me when I asked if there was a code under my name. Other than that, I have no idea why she would pull my old address/my EXs address and send BF trip information there.[/QUOTE]


If it helps to know, we've had our reservation information screwed up about 50% of the time (seriously). TWICE (!), I've had reservations cancelled completely, instead of just changed (and I thought that this happened to you, too, when I read your title). We have travelled with my parents and my inlaws in the past, and every once in a while, seemingly out of the blue, when I call to confirm something or alter a reservation, my in-laws' names or addresses will appear instead of our names, or my kids will have disappeared from the reservation...

It must be some CRAZY system they have there, and that is obvious anytime that you call to make or change a reservation (it routinely takes me 20-30 minutes to add a day to an exisiting reservation, for example!).

While this may not help you, I'm hoping it helps lessen the stress to know that they probably didn't do it on purpose (and I know that you are thinking that there is NO WAY they can screw that info up so badly on accident, but I really, really wouldn't be surprised, based on how they regularly screw up our info!)

good luck getting this worked out!


edited to add: ...just went back and read previous posts. you leave in just a few weeks? HAVE A GREAT TIME!

 

[disalways]

I cannot honestly say why the CM would have done this. I can say that she did get pissy with me when I asked if there was a code under my name. Other than that, I have no idea why she would pull my old address/my EXs address and send BF trip information there.

If it helps to know, we've had our reservation information screwed up about 50% of the time (seriously). TWICE (!), I've had reservations cancelled completely, instead of just changed (and I thought that this happened to you, too, when I read your title). We have travelled with my parents and my inlaws in the past, and every once in a while, seemingly out of the blue, when I call to confirm something or alter a reservation, my in-laws' names or addresses will appear instead of our names, or my kids will have disappeared from the reservation...

It must be some CRAZY system they have there, and that is obvious anytime that you call to make or change a reservation (it routinely takes me 20-30 minutes to add a day to an exisiting reservation, for example!).

While this may not help you, I'm hoping it helps lessen the stress to know that they probably didn't do it on purpose (and I know that you are thinking that there is NO WAY they can screw that info up so badly on accident, but I really, really wouldn't be surprised, based on how they regularly screw up our info!)

good luck getting this worked out!


edited to add: ...just went back and read previous posts. you leave in just a few weeks? HAVE A GREAT TIME!

Wow! You have had some crazy mess ups too. 50% is seriously nutty! Thanks so much for sharing your story... My mother just suggested that maybe the Disney system does some kind of a google search with addresses and phone numbers and that is why that information is screwy. Who knows. lol Anyway, as soon as get all the info BFs trip stuff from Disney, BF will so much happier.

 

[Dawn16]

Not that you need any more proof that Disney's system is nutty but I've been going regularly for many years and have had all kinds of address snafus. We've traveled with all sorts of family and friends at separate times. And yet these people get Disney related mail for each other even though they haven't ever been together. I get stuff addressed to friends who we've gone with. The same friends get mail addressed to my niece and my mom who they've never traveled with, etc. Oh, and Magical Express typically has about a 50/50 shot of arriving correctly even under normal circumstances. Obviously Disney isn't spending the $ they make from us on their information systems. Hope they get everything straightened out for you!

 

[PrincessSuzanne]

I don't know if you are in a divorce situation, or are close to someone who is. When you travel with children out of state you need to inform the other parent well in advance. My EX knew/knows that BF and I are going to FL and taking the children to Disney. It isn't that far of a stretch for EX to see what BF is spending for room, PH tickets, and Deluxe Dining on BF and his two kids... and figure that I must be paying the same if not more for myself and my three kids. Unfortunately now that EX has this information he could have me supeonaed to produce the trip bills.

Anyway, what is done is done... sadly I cannot go and change the fact that EX now has this information. I am willing to bet that he scanned and copied the info he received on BFs trip. I can only hope that EX doesn't decide to take me to court over this.

But as someone previously mentioned, he probably better not go to anyone with that info, because that would be considedrd mail fraud. He can go to JAIL for opening someone else's mail.

I am sorry this jhas happened to you, but I am sure it wan't done intentionally. I have had ressies messed up a couple of times (wrong names), but If you paid for it legally, I don't know why your EX should be causing a problem for you. Men can be so stupid!!!!!

Suzanne

 

[maryt01]

if you have not contacted wdw , please send e mail to guest services. they are great

 

[disalways]

Thank you all so much. I called BF at work and read him some of this thread information, and he is feeling much better... You know the old saying that misery loves company. Reading about what you all have experienced helps a little with knowing our snafu was not done on purpose.

I am still waiting for the Guest Relations person to call me back to see what he has to say. He said he would call either tonight or tomorrow night. I will let you all know what he says. I haven't emailed guest relations because I am hoping that this man in Guest Relations will fix this up for us.

 

[disalways]

The Wonderful man from Guest Relations called me tonight to tell me that all of the documents for BF and his children are going to be mailed out tomorrow. We should have them by the end of the week. Yay!

The man from Guest Relations also told me that he is still looking into the problem with the addresses... and information being mailed to my EX. He told me that he went though all of my records and found yet another window that had EXs address... he sounded surprised to have found it. He told me that the Records Department cannot explain at the moment why this address keeps popping up. We spoke for a while and he asked me to call him back in a week to follow up on the address problem.

I cannot wait to have all BF and I need for our vacation. We have spent a lot of money on this, and our children are really looking forward to this trip. Hopefully we will get everything in the mail by Friday.

 

[6gr8kidz]

Is there a chance the EX DH called Disney himself and had the address changed to his address?? I know it sounds crazy but I have seen divorced people do even worse to each other. I hope it is not the case, but just a thought.

I hope you and DBF have a great and uneventful trip!

 

[dclfun]

I've been following this to see if things got straightened out and I'm so glad there's research being done plus the fact that your BF is getting his package mailed to HIM at last. Sounds like you planned the perfect vacation and I'm just sprinkling some pixie dust for a really magical vacation that it sounds like you truly need and deserve. I hope things also eventually get worked out between you and your EX so you can move on with your lives and I'm glad you have a BF to now enjoy things with. Since he took your suggestion to visit WDW he must be a great guy and ready to make some memories with you that are positive ones.---Kathy

 

[disalways]

Is there a chance the EX DH called Disney himself and had the address changed to his address?? I know it sounds crazy but I have seen divorced people do even worse to each other. I hope it is not the case, but just a thought.

I hope you and DBF have a great and uneventful trip!

Oh My! You know... I didn't think of that... But it *is* possible. EX did know that BF and I were planning this trip... Wow... You may be on to something here. Hmmmm... That could explain why the computer suddenly had EXs information. Interesting!

 

[disalways]

I've been following this to see if things got straightened out and I'm so glad there's research being done plus the fact that your BF is getting his package mailed to HIM at last. Sounds like you planned the perfect vacation and I'm just sprinkling some pixie dust for a really magical vacation that it sounds like you truly need and deserve. I hope things also eventually get worked out between you and your EX so you can move on with your lives and I'm glad you have a BF to now enjoy things with. Since he took your suggestion to visit WDW he must be a great guy and ready to make some memories with you that are positive ones.---Kathy

Thank you so much... BF is a sweetie to be sure. I know once we have all of his information... and we actually arrive at WDW we will all have an amazing time.

 

[Momto4boys]

I used to work for RCI and exes would call to try to cancel trips their ex and new SO had planned. If there wasn't any notes on the account saying they were divorced etc..then we had to cancel it. It was awful I hope they have made a note on the account to not cancel anything without certain verifications.