CM seriously messed up my reservation. I am so upset.

[disalways]

My BF and I booked a reservation for a room only at the Poly for two joining rooms. All was under one reservation number. A week later he and I decided to book the deluxe dining plan and park hopper passes. When I called I asked the woman if there was a code, and she said no... and copped what a appeared to be a bit of an attitude. I wish to heaven I had just hung up and called back, but I didn't. I told this CM that we wanted to switch to a package... and put me hold of quite a while and finally came back. She told me she had to change our reservation number to TWO numbers. She put one reservation under my name for one room and my kids, and one reservation under my BFs name and his kids.

Now here is the horrible part. This awful woman sent everything under my reservation number under my name and address... fine. BUT then she put my BF's reservation under MY NAME and SENT everything to my EXHUSBAND! There is no way whatsoever that BF ever lived at my former address. I took my children to WDW last year, and I was at my current address. They had everything correct in their system for my address. This CM did it intentionally. She had to have gone into the system, and picked out an old address of MINE and sent BFs information there. My EX and I are not on good terms, he does not need to see how much this trip costs... and yet he now has access to everything.

I knew something was wrong when I received an email confirmation for my reservation number and nothing for BF. I called back, and come to find out the original CM sent the confirmation via regular mail to my EX's house. This next CM tried to correct everything, but apparently he didn't. My kids found two envelopes so far that my EX received in the mail. ON TOP of the mess ups, BF's reservation information seems to only have his children. Just the two kids have received their magical express information sent to the EXs but nothing for BF.

I am just fuming at this point. Basically my BFs privacy has been messed with. He is very upset. This is a VERY EXPENSIVE trip for us, and now it is being tarnished with all of this.

What would you do? Should I call and ask to speak with someone higher than a CM? We still do not have any of the room information for BFs reservation. I have my packet with the luggage tags, the vouchers for everything, and also all of the magical express information. BF has NOTHING.

 

[Alphabetsoup]

Basically what this CM did has major privacy issues, which in some states could leave them open to a lawsuit.

I would call and ask to speak to someone higher up the food chain AND I would also write a formal letter of complaint explaining that this mess up not only has tarnished your holiday, but breeched your boyfriend's privacy.

I'm really sorry this happened to you and hope that things get sorted so that you can enjoy your holiday. Keep us posted as to what happens!

 

[disalways]

Thanks. I will call Disney later when BF is here and see what they have to say. BF is so very upset that my EX has access to his information. On top of it we don't have what we need for BF and his kids regarding this trip. The whole things stinks. For the amount of money we are paying, this should not be happening.

 

[mickeyluv'r]

Your ex has only limited access to BF's 'info.' as it were. He doesn't have his address, his cc number, or even the PACKAGE total. So while it's maybe not good that he knows you are planning a trip, he really has very little personal info. Even if he tries calling, Disney won't give him any info unless he can supply them with the correct address and phone number. (Which might be your phone number, but if you called about the error already then they probably will change it.) but even then, they would only tell him the package details.

 

[maxiesmom]

I don't think it was intentional, Disney just has a wierd record system. My sister still gets stuff sent to our parent's house under her maiden name. And she has been married 20+years, and made many trips to Disney.

Definately write and see what they tell you, but I think it was just another example of Disney's horrible computer system.

 

[disalways]

Your ex has only limited access to BF's 'info.' as it were. He doesn't have his address, his cc number, or even the PACKAGE total.

No, my EX did get BFs confirmation letter in the mail which said who was going, BF and his two kids, What resort, the Poly, AND the FULL amount paid... THIS is what is so upsetting to BF. This was an expensive trip and my EX should Never had access to such information. EX and I are on bad terms. This is not a good thing in any form. I have the letter because my children saw it and brought it to me.

Perhaps I should explain. EX and I have been in the middle of a 3 1/2 year divorce. We went through an Eight Day Trial. EX does not need to know ANYTHING about my personal life or BFs. Quite frankly, if EX wanted to he could take me back to court and have me explain how it is that I can take a trip to WDW that costs this amount. EX did everything he could to make a mess of things. That is why he is still in the marital home. This really is a bad thing all around.

 

[udsweetpea]

No, my EX did get BFs confirmation letter in the mail which said who was going, BF and his two kids, What resort, the Poly, AND the FULL amount paid... THIS is what is so upsetting to BF. This was an expensive trip and my EX should Never had access to such information. EX and I are on bad terms. This is not a good thing in any form. I have the letter because my children saw it and brought it to me.

Perhaps I should explain. EX and I have been in the middle of a 3 1/2 year divorce. We went through an Eight Day Trial. EX does not need to know ANYTHING about my personal life or BFs.

Then if your ex opened up mail addressed to your now BF, that's a crime. Report him.

 

[disalways]

I don't think it was intentional, Disney just has a wierd record system. M

I don't see how it was not intentional. BF lives at his own address. I live at my own address. EX lives at his own address. EXs address was MY former address. BF Never lived there. There is no way at all BF could be attached to my former address. I traveled to WDW last year while I was living here, my current address. Disney clearly has my correct information. There is no logical explanation for BFs information being mailed to my EX.

 

[disalways]

Then if your ex opened up mail addressed to your now BF, that's a crime. Report him.

This is a good idea. I will talk to my lawyer about this.

 

[maxiesmom]

Did you and your ex take any trips to Disney together? That might explain the screw-up. When they cancelled your first set of ressies and put in your next, they messed the addresses up. I don't know what happened. But I don't see what any CM would gain from sending your stuff to the wrong address on purpose.

 

[disalways]

Did you and your ex take any trips to Disney together? That might explain the screw-up. When they cancelled your first set of ressies and put in your next, they messed the addresses up. I don't know what happened. But I don't see what any CM would gain from sending your stuff to the wrong address on purpose.

No, EX and I never took a trip to WDW. That is really the irony of this whole thing. EX refused to travel to WDW. 3/07 was the first time my children ever went to Disney. As soon as I could save enough money I took my children...

I cannot honestly say why the CM would have done this. I can say that she did get pissy with me when I asked if there was a code under my name. Other than that, I have no idea why she would pull my old address/my EXs address and send BF trip information there.

 

[maxiesmom]

I really hope you get this all straightend out, and that it doesn't cause you any more trouble with your ex.

Please keep us posted and let us know what Disney's explaination is for this mess up.

 

[disalways]

Thank you so much maxiesmom. I hope that this will get worked out soon. We leave in 2 1/2 weeks...

 

[slruud]

I'm a little confused...if ex never went to WDW wilth you, how did his name ever get in the system? Must have something to do with when you were still together and the arrangements made then.

I know when I've called in the past about a particular itlinerary, the CM would be very hesitant about telling me what I booked, and then asked if I was going with Ms. ***** from Ontario, Ca. I responded I don't know any Ms. ***** and why is she on my reservation. Their system is totally messed up, and when I check a reservation online, sometimes I have 4 or more confirmation numbers for one reservation. One time they dropped my wife completely...I guess I was supposed to meet with Ms. ***** on that trip. Good luck.

 

[disalways]

I'm a little confused...if ex never went to WDW wilth you, how did his name ever get in the system? Must have something to do with when you were still together and the arrangements made then.

That is the mystery. EX never went to WDW. I never went to WDW with my children until last year and I was living at this address. I just got off the telephone with a wonderful man in Guest Relations. He is also unable to explain why this information was sent to my EX's address as he could see that my EX never went to WDW. He is going to look into everything and call me tomorrow. He also going to have all of the information for DME, Luggage tags, vouchers and so on is sent out tomorrow. He was very apologetic and understanding as to why we are so upset. I will post more tomorrow when I speak with him again.

 

[Gr8dan2]

We've visited more than 25 times. Their system is messed up royally (that's funny!), I called in today to pay our deposit and they of course "verified" my home address (which was correct), phone number (wrong area code and number altogether, never heard of it), and email address (haven't had that address for 2+ years, change with disney EVERY time i make a reservation or talk to them on the phone, they verify the one i give them, then when I call back its back to the old one again). 2 years ago, I had a friend who lives in a different part of the country call and say that she received MY SISTER'S reservations to her address. I've never lived there or given that address. She was on a reservation with me about 6 years prior when we met with our kids at Disney, but never there at the same time or linked to any reservation with my sister. I'm the common link between the two, but how the heck does THAT happen?

 

[quietgirll]

afraid i dont have any words of wisdom for you, but i just wanted to tell you good luck, and im sorry this happened to yall!! has the ex mentioned it to the kids, or did they just come across the mail?? hopefully everything will work itself out, but i am sure it is very frustrating, and you feel violated....good luck!!

 

[Disney_Angel]

I think I understand why you are so upset.....Divorces can be a very charged
situation and this may add fuel to the fire. Your ex-husband may get jealous that you can afford to take the trip to Disney with the kids and he cannot.
He may also think you purposely sent this to his house to rub it in his face.

And if questioned he will surely not believe your explanation......
And not to mention his privacy has been violated.

I feel so sorry for what has happened to you.....you have my sympathy and I am glad you have a CM that is helping you out. I do think that Disney should
offer something to you for this inconvience. Maybe tix to a show....I would ask in a very polite manner.

 

[FayeW]

Perhaps I should explain. EX and I have been in the middle of a 3 1/2 year divorce. We went through an Eight Day Trial. EX does not need to know ANYTHING about my personal life or BFs. Quite frankly, if EX wanted to he could take me back to court and have me explain how it is that I can take a trip to WDW that costs this amount.

Actually, he has not information whatsoever that you even have a trip planned, let alone what it costs. What he DOES have (or did, until your kids took it and gave it to you) is a reservation in your boyfriend's name, for boyfriend and his children. He would have a hard time convincing the judge that you can afford anything since he has no documentation that you are even going.

 

[dclfun]

I'm really sorry this happened and agree that the computer issues at DRC are probably what caused the mix-up. I have several different "households" including one in New York. I've never lived in New York, travelled with someone from NY, or even personally know anyone from NY. As another poster mentioned, I call each time to correct everything then the next time I call back, it's messed up again. I was told it reverts overnight so I don't know how anything gets fixed permanently. As to your EX knowing about your trip, there is no way he could know who paid for it. For all he knows your BF paid for it all, or your parents or a benefactor paid for it. I know this might not make you feel better about the violation of your privacy but at least you shouldn't have to worry about anything legal regarding the funds you have or don't have for this trip. I hope you enjoy yourselves once you get to Mickey.---Kathy