Closing Time!!

[Vernie822]

So what department are people talking to. I called today and talked to member accounting. I said that I had purchased a DVC and it closed on the 4th of Jan and wanted to check and see if I was entered in their system as of yet. I was promptly asked if I bought it resale. I told them yes and then was told that they would send me a packet in the mail. They said it would take up to 4 weeks and that I would have access to the member information before they would (obviously a lie). They said that with the holiday in their I should give it till the 8th of Feb before calling again.

I spoke with member accounting. I just called and said "I was told I could call member accounting to get my membership number" - she confirmed my identity and transferred me to someone with the website who could give me the rest of the info I needed.

 

[icc2515]

I spoke with member accounting. I just called and said "I was told I could call member accounting to get my membership number" - she confirmed my identity and transferred me to someone with the website who could give me the rest of the info I needed.

Thanks. I called back and talked to a nice person in Accounting and received my membership number and got signed up on the website and was able to book for July. It's all in who you talk to.

 

[hayesdvc]

As a rule, are closing documents emailed or mailed to the buyer and seller ?

 

[marisabuzz]

As a rule, are closing documents emailed or mailed to the buyer and seller ?

Mine were emailed. We printed, signed, scanned, and emailed back.

 

[Madame]

Mine were emailed. We printed, signed, scanned, and emailed back.

Same here.

 

[Jessiemendez1]

Any updates on time from deed recording to membership number?

 

[DMOMof3]

sent to ROFR 10/23
passed 10/30
closing docs received 12/17
docs returned 12/22
closed 1/11
deed recorded 1/13
still waiting on number, hopefully this week, I was told 12-14 days

 

[Jessiemendez1]

When you get your membership number, please post. I was recorded the 14th.

Thanks!!

 

[marisabuzz]

So I think I'm going to try calling Member Accounting today to get my number. I googled the number to be (407) 566-3800. Is this the member telephone number or is it direct to Accounting? Can I call 1-800-800-9800 toll free and use the same options (option 3)? I'm calling from Canada and on my mobile phone so I really don't want to rack up the long distance fees.

TIA!

 

[DMOMof3]

I was told I can contact member services at 1-800-800-9800, but not until I received the paperwork in the mail.

 

[mab2012]

So I think I'm going to try calling Member Accounting today to get my number. I googled the number to be (407) 566-3800. Is this the member telephone number or is it direct to Accounting? Can I call 1-800-800-9800 toll free and use the same options (option 3)? I'm calling from Canada and on my mobile phone so I really don't want to rack up the long distance fees.

TIA!

<sigh> Today I got an emailed activation code for dvcmember.com, but still no sign of a membership or Club ID. It's been nearly a month since my deed was recorded. I finally called in just now, and the person I spoke to claims that she can't yet access my account. How they can send an activation code when the account apparently does not exist yet is a little beyond me, but that's what I was told. When I asked how long it normally takes, noting that it had been almost a month now, the only answer I got was that a month was "on the short end of the range". None of that aligns very well with what I've read on these boards, but I guess my only options are to continue to wait, or try again and hope for a different result.

Maybe you'll have better luck. You can use the 1-800 number for sure, but I'm not sure which options to tell you to use. I tried "3" for member accounting, followed by "4", but they transferred me to member administration. At that point I was given another set of options, none of which applied to me, so I just chose "1" in order to get to talk to someone.

 

[marisabuzz]

<sigh> Today I got an emailed activation code for dvcmember.com, but still no sign of a membership or Club ID. It's been nearly a month since my deed was recorded. I finally called in just now, and the person I spoke to claims that she can't yet access my account. How they can send an activation code when the account apparently does not exist yet is a little beyond me, but that's what I was told. When I asked how long it normally takes, noting that it had been almost a month now, the only answer I got was that a month was "on the short end of the range". None of that aligns very well with what I've read on these boards, but I guess my only options are to continue to wait, or try again and hope for a different result.

Maybe you'll have better luck. You can use the 1-800 number for sure, but I'm not sure which options to tell you to use. I tried "3" for member accounting, followed by "4", but they transferred me to member administration. At that point I was given another set of options, none of which applied to me, so I just chose "1" in order to get to talk to someone.

Oh no! I was thinking of you and I had hoped you had better news.

I'm going to try in a few minutes. Just finishing something off here at work.

 

[marisabuzz]

Oh no! I was thinking of you and I had hoped you had better news.

I'm going to try in a few minutes. Just finishing something off here at work.

Just tried calling. A nice person tried to look me up by name and said that he couldn't locate us yet.

Maybe we'll be in the same boat as you.

 

[DisBuckMan]

I think the "you're not showing up in our system yet" is simply the line they use to put you off. Why I believe this is this...

When I called asking about mine, that's the line they gave me. It had been three weeks to the day since our deed was recorded. I asked the lady in accounting why it was taking so long, and she transferred me to member administration. The lady I spoke with there put me on hold while she did a little digging. When she came back on the phone, she said that my member number/letter had been mailed 3 or 4 days previously. So, how was I not showing up in their system yet if my member letter had already been mailed out?

In looking back, I can't really say that I blame them if that's the case. They probably get dozens of calls every day from people wanting their membership number earlier than it gets there by mail. I've since purchased a small add-on, and the wait on this one is much less stressful, since I now know how it all goes down. We passed ROFR this past week, and probably won't close for another 6 weeks...then probably another 3-4 weeks before getting the points. It's going to happen when it happens...not much one can do to change it.

 

[LenInMaine]

Found out today when I called, that I closed on Friday. Deed was recorded today, and goes to Disney tomorrow.

Timeline:
Offer 10/28 made and excepted
Passed ROFR 11/9
Received Closing Docs 12/23
Returned Week of 8th
Closed 01/22
Member Packet..?

I'm going to call the weekend of 02/6 and with luck get our member number, because I need to finish booking the second part of our late April Vacation at SSR. Hopefully the 1brs aren't all gone at that point.

 

[mab2012]

I think the "you're not showing up in our system yet" is simply the line they use to put you off. Why I believe this is this...

When I called asking about mine, that's the line they gave me. It had been three weeks to the day since our deed was recorded. I asked the lady in accounting why it was taking so long, and she transferred me to member administration. The lady I spoke with there put me on hold while she did a little digging. When she came back on the phone, she said that my member number/letter had been mailed 3 or 4 days previously. So, how was I not showing up in their system yet if my member letter had already been mailed out?

This makes a lot of sense to me. There are at least two other people who had deeds recorded within a day of mine and apparently were able to obtain their membership numbers over the phone more than a week ago. Plus at least one individual whose deed was recorded a week or so after mine. I don't see why there would be such a large disparity in the creation of accounts against deeds recorded at the same time. And similar to your membership number situation, I really don't understand why they would be emailing me an account activation code for an account that doesn't exist yet.

I certainly hope you're right. If they haven't even mailed my membership number yet, it could easily be another couple of weeks (or longer!) before I receive it.

In looking back, I can't really say that I blame them if that's the case. They probably get dozens of calls every day from people wanting their membership number earlier than it gets there by mail. I've since purchased a small add-on, and the wait on this one is much less stressful, since I now know how it all goes down. We passed ROFR this past week, and probably won't close for another 6 weeks...then probably another 3-4 weeks before getting the points. It's going to happen when it happens...not much one can do to change it.

Oh, I agree completely, and that's why I held off calling as long as I did. I started this process back in late September, so it's been 4 full months so far, with no unusual delays. I expected most of that, and was pretty patient up until about last week; it's just this last step that seems to be taking longer than I expected. It doesn't help that they keep sending me bits of information, but not the specific bit I need! I would just put it out of my mind entirely, except that I'm still hoping to book a couple of nights at the end of our March trip, and we're already in the 60 day window for that. I always knew it might not happen, and it's not the end of the world if it doesn't. It's just frustrating to be soooo close, but just not quite there.

Thanks for your input!

 

[mab2012]

Just tried calling. A nice person tried to look me up by name and said that he couldn't locate us yet.

Maybe we'll be in the same boat as you.

I might try again this afternoon, if I get time. It seems to be a "squeaky wheel gets the grease" sort of thing, unfortunately.

 

[mab2012]

I'm going to call the weekend of 02/6 and with luck get our member number, because I need to finish booking the second part of our late April Vacation at SSR. Hopefully the 1brs aren't all gone at that point.

You'll need to call on a weekday. Member accounting seems to keep bank hours (weekdays, 9-5). Good luck!

 

[MUFFYCAT]

sent to ROFR 10/23
passed 10/30
closing docs received 12/17
docs returned 12/22
closed 1/11
deed recorded 1/13
still waiting on number, hopefully this week, I was told 12-14 days

Our deed was recorded the same day. Just called the 1-800 number and was transferred to administration.
She said I wasn't in the system and they were up to those contracts recorded the week before.

Didn't realize the whole process took this long. Offer was accepted 9/29 and passed ROFR 10/15.

 

[icc2515]

This makes a lot of sense to me. There are at least two other people who had deeds recorded within a day of mine and apparently were able to obtain their membership numbers over the phone more than a week ago. Plus at least one individual whose deed was recorded a week or so after mine. I don't see why there would be such a large disparity in the creation of accounts against deeds recorded at the same time. And similar to your membership number situation, I really don't understand why they would be emailing me an account activation code for an account that doesn't exist yet.

I certainly hope you're right. If they haven't even mailed my membership number yet, it could easily be another couple of weeks (or longer!) before I receive it.



Oh, I agree completely, and that's why I held off calling as long as I did. I started this process back in late September, so it's been 4 full months so far, with no unusual delays. I expected most of that, and was pretty patient up until about last week; it's just this last step that seems to be taking longer than I expected. It doesn't help that they keep sending me bits of information, but not the specific bit I need! I would just put it out of my mind entirely, except that I'm still hoping to book a couple of nights at the end of our March trip, and we're already in the 60 day window for that. I always knew it might not happen, and it's not the end of the world if it doesn't. It's just frustrating to be soooo close, but just not quite there.

Thanks for your input!

I would keep calling. This nonsense about not being able to or wanting to give out membership numbers over the phone is laziness on accounting's part in my opinion. I received what looks like some kind of welcome packet in the mail from DVC. It had a book with the point charts and a couple of letters. One of the letters had some policies on it and the one that is pertinent this this conversation basically said that once you become a member you can immediately start making reservations. I guess the question then is what constitutes becoming a member? I would say the minute your information is entered into their system and a membership number is generated, not the day the post office decides to deliver a letter. If accounting will not give you your membership number they are denying you one of your rights as a member. Now if you information has not been entered yet, try back tomorrow.