Back in Action
5/26/2006 10:00:00 PM
We're back online!
It's been a long 3 months and we missed you! Thank you to everyone who has kept us in their thoughts. What happened? Well, let me tell you! Late February, we started optimizing our site. Apparently, this caused a high usage on our old hosting company. For a lack of better words, they had a major temper tantrum and pulled our site. They refused to put our site back up and would not allow us to view which part of the site was causing what they felt to be the error. They forced us to close down with them.
Next we tried working with another hosting company. They turned out to be a major scam shop. Let me tell you, the Better Business Bureau does nothing to help the consumer. Yes, they will take your complaint, but when it comes to getting resolution, their hands are tied and will not fight for you. We found this out first hand. They will allow you to file, but unless the company in question replies themselves and provides resolution, the BBB will not do anything but close out the complaint as unresolved. You get the point, I'm sure. That lost us most of April.
Our next decision was to host ourselves. We ordered business lines and equipment as well upgraded ourselves and server. 3 weeks later and no lines, we started making phone calls. 5 techs and 5 different sets of info later, we conclude that this was probably a bad idea as we could not get the site to resolve on the server. We are very grateful to FtWrthTx.com for providing us homepage hosting throughout our downtime!!!
Finally in a much researched and much needed moment, we found a new host that met all of our hosting needs. We are still transferring files over, but things are moving quite quickly! We have received personal attention to answers to our questions and this is key. We will be answering all support requests as soon as we are receiving email. Within a week, we will be switching over to our helpdesk and support emails will no longer be used.
Redemptions are going out in the next two weeks as planned. We were unable to retrieve addressing information. Our database is in tact and in exact order as when the site was taken down, no one has lost points. All received swaps will be credited over the weekend and new items added. New site features will be released as soon as they are ready and Paid Emails will resume immediately. We would like to thank everyone for sticking by and supporting us while we got our stuff together. No one missed our site as much as we did, and the time lost (or wasted as the case may be) should never have taken so long. I for one, am exstatic to have CttM back online and its great to welcome everyone back! So, without further ado, LET'S MAKE SOME MAGIC!!!
Thank you again,
Bonnie Corso, CEO and the entire Click to the Magic Team