Why on earth would one think she'd get the flutes for free when CRT charges for them now? If it's not important to you and you choose to chance it, that is one thing, but others here are saying that it was an important part of their celebration and it didn't happen. You can avoid that disappointment if it is a priority. There are always lots of anniversary celebrations going on in the castle.
Plus, I think the toast needs to be arranged in advance anyway though I am not 100% certain about that.
The posters who have mentioned getting them for free, one said it was not recently and the other never responded if it was.
I just don't get it. It's really important to make your own magic, it isn't actually Disney's responsibility to provide it. I am saying this because I hate reading reports of disappointment and sadness when a celebration isn't noted in the way the guests wanted ... I feel awful for them.
You know I have to say I kind of thought the same thing. As you mentioned that there are alot of anniversaries going on in the castle - that was actually something I was thinking of, bc as great as Disney is with celebrating quests' special occasions, i think it is impossible to ask them to do something special every single one. Especially handing out glasses which is not a cheap thing to do. And I do feel also that if you want magic you have to make it yourself and if some pixie dust comes your way, it is an added bonus. I think if you plan a trip or even just a single meal or event expecting that pixie dust you are going to end up disappointed. And I also hate to see this happening to people.