I think you have to take the complaints with a grain of salt. After all, how many of us have ever commented, "And then we went to Le Cellier.. and there were about a dozen kids in there, and they all behaved well. And then we went to ride Spaceship earth, and in the cue, 15 kids waited patiently, chatting with their parents... I saw two teenage girls strolling through MK and they were behaving appropriately, not too loud, giggling moderately where appropriate, and having acceptable levels of fun... Later, on Space Mountain, I saw a man drop a map and a teenage boy actually bent over, picked it up, and gave back to him and said these very words -- "YOU'RE WELCOME!" Wow!" You just don't hear it -- we have been tainted by sensationalist news and we hardly ever report the "good stuff" but boy howdy just let something distasteful pass under our nose and you won't hear the end of it. No one looks at all the cars passing by, the people in them following all the traffic rules -- but see how many folks will stop to view a wreck and take notes and repeat several times over just how bad it was, the make of the car, etc. We are immediately drawn to the negative. And in the case ofthe accident, we tend to "assume" bad driving was at fault. Well all kids are NOT always excessively noisy, grumpy, squirmy, spoiled, etc. and those that are, are NOT necessarily the result of bad parenting.
DH and I have 3 little DVC urchins of which I have to say, we're quite proud. We have hardly EVER had a melt-down, and we are often complimented on their behavior. (Mind ya, they give me fits sometimes at home, so they must know when to pour on the charm!) One time an elderly man at Olivia's even gave all my kids special pins after breakfast one day because he was so "taken" with them, especially my dd (ok, all you bad-news obsessives, now see, already I bet you're thinking, "Hmmmm.. Was he a CREEPY old guy? And just what do you mean, "taken" with them?"

: Now Cut That Out! Can't it be that he was just a nice elderly man? Shame! Behave yourselves!)
But even in the best of cases, we all have our moments. I've told this before, but we were in the World Showcase @ EPCOT when my 2 yr old decided to look at some items in one of the stores (Germany I think... maybe Morrocco?) Anyhooo, her 2 yr old cousin decided to tell her "No" for some reason (perhaps he had been told "No" earlier by his folks on something, perhaps he wanted to excercise his right to say "No", who knows -- he's two -- who can tell?) In any case, for those of you who have ever had a 2 yr old, saying "No" can set off a nuclear reaction of unparalleled proportions -- and ours was about to be multiplied by 2. DD responded back to cousin, "NO", to which his obvious response was an even more emphatic, "NO!" and within seconds, before my SIL and I even could react, we were at DEFCON infinity and they were shouting at top volume, "NO!NO!NO!NO!NO!" At that precise moment, as I'm prying my dd from my nephew and SIL is doing the same, a lady walks by and says huffily, "WELL! I NEVER!"

Exasperated, I told her to back off as I was taking care of the matter, and then inferred that she should never say "never", since we could easily follow her all the way to France, UK, and beyond!
Not nice perhaps of me, but personally, if I see a parent actively working to reconcile an issue with their child -- they have my sympathy, not my scorn. Now those parents who just send their kids off and look the other way, or push their child beyond their reasonable limits, or even lack any and all discretion on when and how to punish their child and will do so, to the great humiliation of the child, right in the middle of Main Street USA -- they are a sad testimony of parenting gone wrong, and in that case, it is the kids who have my sympathy.
And as for rowdy teens -- well, I don't have teens YET, and since I'm a scant 4 to 9 yrs away from having up to THREE of 'em, I'd be living in a SERIOUS glass house if I dared comment on THAT one!
