Checking in - app vs front desk

[ExcitedForWDW]

Curious if anyone else had a similar experience. We stopped by the front desk very early before the room notification was sent. We asked what building we were in to see if our initial request was met. The front desk person flat out refused to tell us what building we were assigned to. I can understand not telling us the room but with holding the actual building #... anyhow we spoke to one of the greeters outside and he checked his iPad and told us which building. Is this a disney or random front desk agent thing?

 

[Dave006]

We asked what building we were in to see if our initial request was met.

You should only ask the CM to confirm if your request(s) were met. That's all the CM is required to tell you. We always as the Front desk to confirm what is shown on our reservation of if another room that meets our requests may be available.

Is this a disney or random front desk agent thing?

More of a random thing, every CM interaction has lots of random chances for a variety of responses.

Dave

 

[Dug720]

To be clear, it is not a CHARGE. It is a HOLD. They don't fully process it unless you charge to the room, and then it's only the amount charged to the room. Once you check out, the hold is released - and it's always shown off my account within 24 hours.

 

[Dave006]

They don't fully process it unless you charge to the room, and then it's only the amount charged to the room. Once you check out, the hold is released - and it's always shown off my account within 24 hours.

The challenge for some guests is that Disney has no control over the Holds. Your Credit / Debit processor controls how long a Hold (Pending Charge) is held before clearing. Some may take 3-7 days to clear.

The process is compounded due to the way Disney makes the Holds. They make an initial hold of $100, and once your charges exceed that initial $100 the actual charges are processed. Another $100 Hold is placed on your Debit / Credit card. Since the actual charges almost never equal the $100 Holds, there are often overlapping Holds, and actual Charges.

Smaller banks and Credit Unions are often the slowest to release Holds.

Dave

 

[ExcitedForWDW]

Even if she were to say no they weren't met, she wasn't willing to make modifications or changes until after the notification was sent to me that the room was ready. Forst time this happened so hopefully not the norm. We arrived early to try and secure the request, if we received the room notification at 3 pm then the pool of rooms available for swapping would have been less.just seems like an odd way of doing things

 

[focusondisney]

Even if she were to say no they weren't met, she wasn't willing to make modifications or changes until after the notification was sent to me that the room was ready. Forst time this happened so hopefully not the norm. We arrived early to try and secure the request, if we received the room notification at 3 pm then the pool of rooms available for swapping would have been less.just seems like an odd way of doing things

I’ve always heard they won’t tell you the room until it’s officially ready, meaning after housekeeping has finished & the manager has signed off on it. Things can happen that could cause them to remove the room from service before that time. They won’t tell a guest they’re getting a specific room & then have to tell them, sorry, not that room. It’s possible resorts with multiple buildings might apply that to the specific building as well. I can imagine a guest becoming upset of they did not get the room or building g they were originally told. Who knows, that front desk CM might have had to deal with just such a situation in the past so learned from experience that even giving a building could cause problems.

I frankly think it’s inappropriate that the greeter gave the information, instead of deferring to the front desk. Of course, the greeter won’t have to deal with the fallout of an irate guest who shows up to demand the building they were told.