Check your rate after online check-in!!

[jenhelgren]

I have a stay at Stella this week and was sent the email for online check-in Friday evening. Saturday afternoon I got an email saying thank you for your updated reservation with a higher rate than I booked at! I did not make any changes to the reservation other than completing online check-in and it took me over 40 minutes on the phone with Universal and Lowes being transferred back and forth to get it straightened out. It was not a huge amount of money but the premise for me, I feel like atleast some will not notice and end up paying the higher rates. I was told its a glitch in the system and dont know which resorts are affected other than Stella but wanted to put out a warning for those who do online check-in.

 

[Jessem1133]

Had that happen to me at Aventura, and the manager said he wouldn't change it. It took hours to straighten out. Super annoying.

 

[mamapenguin]

It happened to me at AVentura last September and I made them fix it. I had the email with correct rates no change. It also just happened at Cabana Bay earlier this month. I got the weird change email the morning of check in. Again, no changes and I made them fix it at check in. It sounds like they need to fix their computer system. The room at Cabana Bay was awful, won’t stay there again.