GoofysNCCrew
I'm surrounded by idiots
- Joined
- May 30, 2007
- Messages
- 122
When you make your dining reservations online, check the email confirmation you get carefully. I just went through a new glitch I have yet to experience in the system. It went like this...
I check availability for Hoop Dee Doo for the night of our arrival in September. The time and desired category are available. I book it and my credit card is charged as this is a prepay. (I'll get a rebate later as I use TIW).
I book some other dining and later I'm looking at our "My Experience" itinerary and my date is not the one I booked. It is the next evening. I'm thinking, how could I have done that? I must have screwed up something with the options and not noticed. I check my confirmation and email and it has the same next night wrong date. So I cancel the reservation (which will take about 5 days to clear the credit card).
I go back to the online reservations and start over. This time as I start the process, I check the page carefully for the date. I successfully go through the screens and book. So, I chalk it up to my blunder. I move on to other things and later as I check "My Experience" there it is again on the wrong date. This time I'm sure I didn't make a mistake. I'm thinking it must be changing the date somewhere in the process and I'm not catching it.
Without cancelling that reservation, I go back through the process again. Same thing, availability good for the Friday night I want. I click through the screens, date good on each one. Then finally the final screen with my confirmation number indicating the correct Friday night I wanted. This time, I do a screen capture and I don't leave the page. I open a new tab and check email and "My Experience". Once again, the date has jumped to Saturday night. I get Dining Reservations on the phone and explain what has happened. The CM is apprehensive I can tell, I'm sure she has heard it all. She goes in and tries for my evening and then later comes back with, "let me put you on hold'. She then comes back with a "never seen this one before", but no apology and a no availability for my desired night. She said she thought at first the glitch was due to a cancelled evening being entered incorrectly, but she had confirmation that was not the case. I told her to just cancel the bookings and she said if I want to make any other reservations to just call them instead of using online. I'm thinking, why? I didn't make the mistake, and I still have the confirmation of the screen captures showing I booked correctly and you(CM) saw the same thing when you tried to book it. I told her, you may have some people showing up for that evening with confirmation number in hand if they don't happen to use the My Experience or happen to catch it in their email confirmation.
Morals of the now long story. Take a screen capture of your confirmation. Check your email confirmation and your "My Experience" whether you book it online or by phone. By the way, after my phone conversation I checked "My Experience" and the CM had not cancelled one of the two bookings she was supposed to cancel, so I took care of that myself. Now I just have to check my charge card to be sure I'm not charged for the cancellations.
I check availability for Hoop Dee Doo for the night of our arrival in September. The time and desired category are available. I book it and my credit card is charged as this is a prepay. (I'll get a rebate later as I use TIW).
I book some other dining and later I'm looking at our "My Experience" itinerary and my date is not the one I booked. It is the next evening. I'm thinking, how could I have done that? I must have screwed up something with the options and not noticed. I check my confirmation and email and it has the same next night wrong date. So I cancel the reservation (which will take about 5 days to clear the credit card).
I go back to the online reservations and start over. This time as I start the process, I check the page carefully for the date. I successfully go through the screens and book. So, I chalk it up to my blunder. I move on to other things and later as I check "My Experience" there it is again on the wrong date. This time I'm sure I didn't make a mistake. I'm thinking it must be changing the date somewhere in the process and I'm not catching it.
Without cancelling that reservation, I go back through the process again. Same thing, availability good for the Friday night I want. I click through the screens, date good on each one. Then finally the final screen with my confirmation number indicating the correct Friday night I wanted. This time, I do a screen capture and I don't leave the page. I open a new tab and check email and "My Experience". Once again, the date has jumped to Saturday night. I get Dining Reservations on the phone and explain what has happened. The CM is apprehensive I can tell, I'm sure she has heard it all. She goes in and tries for my evening and then later comes back with, "let me put you on hold'. She then comes back with a "never seen this one before", but no apology and a no availability for my desired night. She said she thought at first the glitch was due to a cancelled evening being entered incorrectly, but she had confirmation that was not the case. I told her to just cancel the bookings and she said if I want to make any other reservations to just call them instead of using online. I'm thinking, why? I didn't make the mistake, and I still have the confirmation of the screen captures showing I booked correctly and you(CM) saw the same thing when you tried to book it. I told her, you may have some people showing up for that evening with confirmation number in hand if they don't happen to use the My Experience or happen to catch it in their email confirmation.
Morals of the now long story. Take a screen capture of your confirmation. Check your email confirmation and your "My Experience" whether you book it online or by phone. By the way, after my phone conversation I checked "My Experience" and the CM had not cancelled one of the two bookings she was supposed to cancel, so I took care of that myself. Now I just have to check my charge card to be sure I'm not charged for the cancellations.
