Check out day in BWV - banging on doors

[DebbieB]

Diane,

I did send an e-mail to member services after we returned. They responded with an apology and said they would inform the manager.

 

[ahoff]

We just got back from a week at WDW. There was a knock at the door around 8:30 as we were packing, and as we were leaving the room around 9 I got the impression that the maid was waiting in the hall for us to leave. But we were up and wanted to be out by 9 anyway, as we were just moving to the WL that day (Thanksgiving). Regarding the 'flip side', we arrived to BW around 11, left our bags and went for a walk. When we came back around 1:30 the room was ready for us.
Our move to WL was great, we left the bags with the bellhops at BW, went to Epcot until around 2, came back and got our car and bags, and were into our room at WL by 2:30. All in all, it was a great week.

 

[adamak]

So, sounds like this happen mainly during weekends / busy times. I think the root of the problem is that housekeeping don't have enough time to clean, and also don't know who has left.

I think either a TV-checkout system, or a simple fill-out survey for me to fill up the day before we check out will be good. I can quickly check off the timeslot I plan to leave, and hang it on my door. Or even ask me during checkin time. If I know what time my flight is, I will sure tell them.

If it's up to you, what would you change to make housekeeping less anxious, and make our stay pleasant?

 

[CaptainMidnight]

Anxious or not, this is inexcusable behavior!

I have to agree. We have run into the wake up phone calls, and on our last trip left the phone off the hook to avoid them. This isn't consistent with Disney customer service, certainly there is a better approach where members and staff can work together to help each other. There are some good ideas listed above.

 

[TimB]

My wife and I recently completed a one night stay at the WL. The morning that we left housekeeping slid a door hanger under our door that read "Room Ready for Service." We hung that on the door knob when we left for the final time and we had no door knocks or phone calls before we left. Of course we had our "Do Not Disturb" sign up when every we were in the room. But the "Room Ready for Service" sign seems like a good idea.

 

[Pluto4President]

we checked out this morning at 9:30. Had a 2br and a 1br. No calls - no knocking.

 

[DebbieB]

Checked out of BWV this morning. We put the "privacy" sign out last night when we came in. Left about 10:00am, no knocks, no phone calls. The resort was kind of quiet, so maybe there wasn't a rush to get the rooms clean or maybe they finally got the message not to do this.

 

[Halle]

Adamak, we've never experienced the problem at OKW or BWV but did at AS. We had 2 rooms connecting, do not disturb signs on both and housekeeping went in the one room ( husband and I were at food court) and went in where our sons were sleeping. First they were frightened and then they were mad!!!! How rude is that??

 

[CarolMN]

We checked out of a BWV 2 bedroom unit yesterday (12/08). We didn't leave a "privacy please" doorhanger on our door. We didn't leave the room until about 10:30 AM. We did NOT get a knock on the door or a phone call. Maybe there are less checkouts on Saturdays and thus less pressure on housekeeping to get rooms ready.

We checked in on Sunday, 12/2 and our room was not ready until 4 PM.

We did get a knock on the door at Vero Beach, however. Can't remember what time, though. I think it was around 9:30 or 10. We were up and getting ready to go. The CM just asked if we needed anything before we left or if we had any questions about check out. I just told her that we would be out a few minutes before 11 AM. VB was very quiet (almost empty) during our stay from 11/29 - 12/2. We got into our room right away (around noon) when we checked in.