We werent talking about bad attitiude's or crappy service. We're talking about tipping - in general. It seems many people seem to think that unless your server is rubbing your feet while you eat, they deserve nothing.
And the bolded comment? Unreal. And nobody forced you to come into a full service restaurant, either - where tips are the 'norm'.
My years of Bartending and Waitressing left me with a horrible neck, bad wrists and bad ankles, and a ball of foot problem. Thanks for the 5%!!! Since you didnt 'force' me to serve.
I will also add that I expect different levels of service at different qualities of restaurants.
At a 'nice' restaurant, I expect exemplary service. The meal is much more expensive, so my 20% is much more, therefore the expectations are much higher. In a 4 or 5 star restaurant, the server should just about be rubbing my feet. Excellent service is one of the many reasons a 'nice' restaurant can charge exhorbitant prices.
In a diner, I have a much lower expectation of service for that 20%.
Example, in a 'nice' restaurant, a bill for some steak, wine, atmosphere and excellent service will run around $250 for a table of 4. So, for our table alone, our server will be getting $50.00 (at the 20%) for the hour she waited on our table (not including the other tables she has for that hour).
At a chain restaurant, a bottle of wine, a steak, atmosphere and great service might run about $100 for a party of 4. So, the server will be getting about $20.00 for that hour she worked.
Same bottle of wine, same steak, same basic duties, same table of 4. So, I definitely expect way more for my $50.00 than I would for my $20.00.
Now if the chain restaurant server provides service on par with a 'nice' restaurant, I am the first person to bump his/her tip to over the 20% we usually tip.
If the service falls below the expectations of the quality of the restaurant, less than 20%, sometimes none for very poor service (in relation to the restaurant) will be given.
Just as I would expect any service provider, be it my roofer, etc, to provide better service for higher pay, I view my tipping policies as not only as a % of the bill, but also as the quality of service I am getting for the price I am paying. People being paid $50.00 an hour (not including base pay or other tables) should be providing service that does fall just short of foot rubs. Whereas, somebody only earning the $20.00 on my bill, I expect my drinks to be refilled and the server to check-in a couple of times during our meal.