I rode it in February, at night. I think there was about a 25-minute wait. It was a bit breezy that night, so the balloon didn't go to his full height. And they were selling tickets just 4 or 5 at a time, because if the winds would have reached a certain speed, they wouldn't fly the balloon.
I think our ride was about 10 minutes or so.
I've always wanted to ride a hot air balloon, and this was my first experience. My husband has a fear of rides that dangle or hang, so I was very surprised that he rode this. At night, we had fortunate timing and could see the fireworks.
It was quite an experience, and I found myself gripping the handrail the entire time. If it's a bit breezy, you will feel the balloon swaying a bit. The space where you stand is just about wide enough for one or two people. The center of the balloon floor is just a gaping hole through which you can look down.