I also strongly prefer email (over phone or chat). You have a written record of the request and if you include all the relevant info, there is less opportunity for a miscommunication. Based on my experience, emails are worked when the phones aren't particularly busy by the more experienced CMs - and if needed, those CMS should have ready access to a Supervisor.We email to make non time sensitive requests like name changes and room requests. They work the change and email back when it's done. You email from the member website contact button.
You can't set it up with different names on different days and you can no longer add or change guests at the resort without them canceling and rebooking. What you can do is have them make a free text note into the reservation on site. If you have occupancy slots, you can list everyone from the start.My question is can I change a reservation so that I leave myself on the first few days, and change the remaining days to be for another name?