Change in annual pass upgrade policy?

[vicki_c]

Yeah, I see now where the OP said Disney only gave them $330 credit for those tickets (somewhere along the line I got confused!).

I show those tickets valued at $401.xx on Mousesavers ($284.36 +58.58+58.58 for a 7 day PH + WP).

So I see that I was looking @ things backwards - LOL! Don't mind me - I seem to be easily confused these days. So this was about a simple overcharge really vs. any discounted Undercover Tourist type thing (like we normally have here!).

So OP (no one else) had tickets worth $400 each. Upgrade to premium AP which costs $691. So the OP should have owed $291 per upgraded ticket from what I see.

Have we ever heard what the OP DID pay for the upgrade?

 

[Mikey'swife]

I had to ask for the full credit of the current ticket price- the orginal price I was quoted was based on the orginal price of my ticket, once I asked the CM looked it up and gave me the lower price- save me a ton considering I had 4 tickets.

 

[jnfr2424]

Hi all,

Just back from Disney World and did the upgrade of my park tickets to an annual pass and ended up paying way more than expected.

Before I left I read the thread on Everything about WDW tickets and the section on upgrading.

My husband and I had a 7 day park hopper tickets with water park and more options each. We did use the water park entrance so we knew we would get the premium annual pass.

However, they didn't take the gate price when we upgraded out tickets and used the discounted price we bought them at through disney of $330.83 each. So we had to pay the difference.

We upgraded on the last day of our stay and when I got home I redid the math and couldn't figure it out with the gate price. When I called ticket services they said the math was correct and they use the discounted price we got the tickets at and not the gate price.

Did Disney World change the policy on upgrades? Or should I call back and try to get the correct numbers in for a bit of a refund?

Thanks for all the help!

So how much did you pay for PAP? $330? or $40 more?


p.s Thanks CF for the info!

 

[Cheshire Figment]

The problem with almost any upgrade, especially to any level of AP, is that unfortunately many of the people in the ticket windows are not paying attention and do things automatically. When I scan a ticket in my booth, what shows up is the original selling price of that ticket.

If the ticket was purchased individually from Disney at a window, or as part of a package ordered on or after the last price increase, it will be at the full current gate price. If it was purchased other than from Disney, or the purchase date (including package sale date) it will not be the Current Gate Price.

Usually when I do an upgrade I personally will be aware of approximately what the difference should be. But I am not the average ticket seller; I am a retired CPA and a member of Mensa.

So if it looks wrong to me I will automatically take the action to bridge the price, telling the Guest there will be a slight delay due to the price difference.

So my general advice, especially for people on this board, is to be aware of what your upgrade should cost, and if there is more than a few cents difference question the action of the person in the booth.

(And, yes, Vicki you were right, I was not responding to the OP>)

 

[SaeSawanoguchi]

Ok so it sounds like the cashier I had just scanned our tickets and took the price we paid as the discount and didn't do a bridge to the current gate price. So since I paid the difference between the premium pass and my ticket price I overpaid by about $140 or so.

Hopefully my mail will work and I may get that back. I'll keep my fingers crossed and next time I'll bring my math with me so I know if it sounds wrong.

Thanks again for all who responded.

 

[EAWildman]

CF is right...many cast members don't always do the upgrades correctly....

We had to renew my son's Premium Annual Pass last month. We knew we were going to do this, so we brought along a 2 day ticket (in his name) that we got last year when we booked a free dining trip. We went to DHS and used the ticket for the first time going in.

Then we went right over to Guest Relations, and asked to upgrade the 2 day ticket to a child's PAP at the renewal rate. His previous Premium Annual Pass expired that day.

The first response we got from the cast member is that he was not allowed to upgrade the 2 day ticket, but he would do so "just this one time." I stopped him at that point and asked him to explain. He started in on the new (at the time) rules about not upgrading a ticket that is over 14 days old. Since I had read all of CF's posts on the new rule, I gently reminded him that the new rule applied to a ticket that was beyond 14 days from it's first use (not 14 days since it's purchase date). He had to go check with his supervisors and he reappeared and said that I was right.

He bridged the ticket (which was bought two price hikes ago) and then upgraded it to a PAP charging the renewal rate.

Then he was nice enough to keep running tickets through until my son got a Mickey Mouse on his pass!

So, CF has the best advice when he said you should do all the math in advance so you know if a mistake has been made before you run that credit card for the difference.

Eric

 

[POOHsie]

CF is right...many cast members don't always do the upgrades correctly....

We had to renew my son's Premium Annual Pass last month. We knew we were going to do this, so we brought along a 2 day ticket (in his name) that we got last year when we booked a free dining trip. We went to DHS and used the ticket for the first time going in.

Then we went right over to Guest Relations, and asked to upgrade the 2 day ticket to a child's PAP at the renewal rate. His previous Premium Annual Pass expired that day.

The first response we got from the cast member is that he was not allowed to upgrade the 2 day ticket, but he would do so "just this one time." I stopped him at that point and asked him to explain. He started in on the new (at the time) rules about not upgrading a ticket that is over 14 days old. Since I had read all of CF's posts on the new rule, I gently reminded him that the new rule applied to a ticket that was beyond 14 days from it's first use (not 14 days since it's purchase date). He had to go check with his supervisors and he reappeared and said that I was right.

He bridged the ticket (which was bought two price hikes ago) and then upgraded it to a PAP charging the renewal rate.

Then he was nice enough to keep running tickets through until my son got a Mickey Mouse on his pass!

So, CF has the best advice when he said you should do all the math in advance so you know if a mistake has been made before you run that credit card for the difference.

Eric

Scary, Just Plain Scary!

 

[jfulcer]

It does seem weird that we all know some of the policies better than the Cast Members do.

I wonder if we can get Cheshire Figment to do some training classes for all of them.

 

[CindyCan]

Here's my thread from less than 2 weeks ago. I was able to get it corrected over the phone, but it took some effort, and about 5 days. I did have a CM that gave me his direct line and an email to send the copies of my tickets, and I'm sure that helped.

The responses in my thread also helped - and I also used the word "bridge" when I sent copies of my original tickets.

Good luck - I hope you get this resolved!

http://www.disboards.com/showthread.php?t=2794065