Are Future Shop extended PEP warranties worth it? How does a Future Shop Warranty compare to an Apple warranty? Read on...
Future Shop extended warranties, particularly the PEP Product Exchange Plan is a form of fraud and extortion, in my opinion. For FEAR of being legally pursued by FutureShop (reffered to as the Mobsters) for my public comments, the following feedback is considered simply an opinion based on an experience.
FutureShop sales agents are trained en-mass to deceive customers and sell this warranty (the warranty agent acknowledged a high frequency of inquiries regarding the FutureShop PEP warranty - verifying that this is an indemic FutureShop practice and is well known).
When a valid warranty claim is brought to Future Shop, their technicians are trained to decline the claim as no re-producible. When the same phone is brought to the Apple Genius bar, it is easily replaced under the FREE one year Apple warranty. So despite having paid $142 to date, FutureShop refused to replace my handset.
Sales agent made wild claims "I've seen customers get 8 new handsets in a year!" or "there's no cancellation fees".
This is extortion.
FutureShop, the "Mafia", is charging a "protection" fee. As soon as you make a claim, they reveal that they do not actually protect you, but rather that they are going to further victimize, harm, and punish you, for questioning the fee. This is a legally binding contract and they could potentially destroy your credit record if you chose to exit the contract by some method, as recommended by company agents themselves, that is to claim your credit card was stolen and have the number changed.
I cannot believe this is happening in Canada!
The agent kept saying there is no proof that the sales agent deceived me unless the conversation was recorded. Thus, the warranty company recommends that you DO NOT buy a future shop PEP warranty unless you record the sales dialogue with the sales agent.
After Apple replaced the iPhone on warranty, the FutureShop warranty agent revealed that my warranty was no longer valid as it was not transferable to able phone not replaced by FutureShop. The circular fraudulent nature of this PEP warranty is bizarre! Again, comparable to paying a mobster a protection fee, that should you cease to pay they will indeed harm you. The protection fee is not from any valid potential harm, as you are safer off not buying into the protection fee in the first place!
I was astounded that the agent sympathized with my position.
To sum this up, I asked the Future Shop warranty agent if she had ever seen iPhone's replaced under the FutureShop PEP warranty (she had previously stated that she had worked for the company as long as the PEP had existed)
HER RESPONSE: "umm, not really", followed by her admission that she "never buys anything from Futureshop".
I applaud her integrity and honesty, as the company will probably crack down on empathetic humans and find a legal manner to further steal money from Canadians.
That sums it up - DO NOT BUY A FUTURE SHOP PEP WARRANTY!!!
