Can Disney admit that FP+ and MDE are a fail?

[JimmyV]

I think FP+ is designed to monetize what used to be a free commodity. Maybe that will be directly by charging for it or indirectly by providing an incentive to stay on property. That incentive might be that you get more, get them sooner, or some other way.

I don't care one way of the other about FP+ from a guest point of view. I didn't use legacy FP much and don't see myself FP+ much. But from a management point of view I like FP+. If they are going to eventually use it the way I think they will they which is take something they used to give away for free and turn it into a revenue stream.

I applaud Disney for the steps they are taking and realizing they were leaving a lot of money out there on the table with the way FastPasses used to be handled. If someone wants to use the system to maximize the number of attractions they see in a day it should be at a cost, not handed out. FP+ isn't really made to "level the playing field" from a fairness point of view. It is meant to provide a free baseline and then allow for upcharging of guests who want an experience different then that baseline. Want Soarin' and TT? Ok. Pony up the cash to make that happen. Want an extra FP? Ok. Pony up the cash to make that happen. Want FP reservations in multiple parks on the same day? Ok, Pony up the cash to make it happen. At least I think that is the eventual end game and why I think we are still a little ways off from seeing what FP+ will end up being. A freemium service.

ETA: Pony up the cash might be literal as in pay for more and it might be an incentive like stay concierge.

But after all that "ponying up" won't I be in the same position I was in before, only a little (or a lot) poorer? If so, how could I ever give positive word of mouth to such a system? Every cheerleader here would be forced to say: "The haters were right all along. Once you pay for all those extra FP+s, you are right back to FP-, only with fancy bracelets. And at a cost of a lot more money." They don't want that backlash.

Go over and read the "I just got a call fom customer service" thread. They are NOT going to be charging for FPs in the future. Like I said, I just don't think this fits in with their "we're not Universal" approach to guest experiences. I think that they just made a critical error in judgment as to the number of FPs that people want or would use. The number will be upped to 4 (or more), somehow, someway. Probably by opening up more availability on the "day of" based on crowd patterns. But they aren't going to sell their baby. It's advertised as a FREE feature. (Just look at the FAQ page). They can't go back on that.

 

[FireDancer]

Go over and read the "I just got a call fom customer service" thread. They are NOT going to be charging for FPs in the future. Like I said, I just don't think this fits in with their "we're not Universal" approach to guest experiences. I think that they just made a critical error in judgment as to the number of FPs that people want or would use. The number will be upped to 4 (or more), somehow, someway. Probably by opening up more availability on the "day of" based on crowd patterns. But they aren't going to sell their baby. It's advertised as a FREE feature. (Just look at the FAQ page). They can't go back on that.

Maybe. I don't know for certain either way. I think it would be a big mistake if they don't take advantage of the demand for additional FastPasses and use it as a revenue stream. That would be my focus if I were sitting in the management meetings. As for the thread you are referencing, I don't give it much weight. Even if it went down exactly as that poster indicated Disney CMs are wrong all the time. I'm sure at some point there was a CM somewhere that told a guest we will never charge for park hopping and no ticket will ever expire.

ETA: If they decided to give guests who stay moderate or above one more free FP, deluxe two more free FPs, and concierge guests three more free FPs and remove tiering, or give you an additional free FP for your fifth or greater consecutive day in the parks and so on they are not charging for the FPs. They are giving you additional free ones based on our class of reservation which would make that CMs assertions and mine both true.

Just food for though.

 

[Chuck S]

... So viewing FP+ as an "upgrade" for this category of guests is a bit illusory, because the upgrade is measured against a system that they never used.

I used the old FP system for years, I like FP+...but I rarely park hop. FP+ worked just fine for me on my last trip, other than figuring out I should make FP+ reservations in the afternoon instead of the morning hours.

I had no problems changing FP+ times to fit changed dining schedules, and so forth, as long as I did it at least 2 days out.

 

[BuckeyeBama]

Maybe. I don't know for certain either way. I think it would be a big mistake if they don't take advantage of the demand for additional FastPasses and use it as a revenue stream. That would be my focus if I were sitting in the management meetings. As for the thread you are referencing, I don't give it much weight. Even if it went down exactly as that poster indicated Disney CMs are wrong all the time. I'm sure at some point there was a CM somewhere that told a guest we will never charge for park hopping and no ticket will ever expire.

I agree - the complaints make it very clear that customers VALUE fast passes. A decision not to leverage that is poor business.

 

[JimmyV]

A decision not to leverage that is poor business.

Businesses make choices that balance profit and public relations all the time. This is just one of them. WDW could sell its lunch FPs to Be Our Guest, or, for that matter, any or all of its ADRs for dinner at a variety of popular restaurants. Or it could tie those coveted ADRs to concierge level rooms or to DVC ownership. But it doesn't. Failing to eek out every penny is not necessarily "poor business".

 

[clsteve]

My only worry is with this:

FP, when it was first rolled out, got tons of press, tons of "guest education" from CMs in the park (and during your phone calls with CRO), tons of word of mouth around the resorts, from CM's (concierge/check in, etc).

I'd guess, during that time frame, there was a pretty substantial spike in use.

Then, after awhile...that all disappeared. And you got the planners/super-users using the system and a lot of "blank looks" from everyone else.

My worry/concern is that FP+ will follow a similar trajectory. Right now we're getting boxes with flash drives and emails and texts and articles every other day extolling FP+...and CM's are talking about it around the parks. Guest education to the max.

So...in 3 or 4 years...is Disney going to keep up with that push? Or are we going to go right back to where we started with that smaller sample of guests using the system, and everyone else giving "blank stares"?

We'll see....

They have to - FP+ is their key driver for actually being able to recognize the ROI for MM+.

It gets you locked into a Park in advance and at a time they can plan for far in advance, giving them the ability to recognize many bottom line operational benefits in staffing, etc.

They will also then be able to "suggest" many spend options such as QS or TS options available to you in between FP's in real-time, via the app.

If you also adhere to the belief that this is a system geared to the First-timer, or the "couple of times in a lifetime guest", they can also use the auto select FP+ feature to choose, or at least influence the Park they will be in, far in advance.

There are a multitude of business rules behind that auto-select feature. All of which allow them to do yield management on assets, as well as capacity management on Parks and sections of Parks. They would love nothing more than being able to take a 7-crowd level and a 2-crowd level Park to both 5's.

There are a host of other benefits to them, as well - including the Bands themselves and how they hope it makes "spending" so easy.

I highly suggest reading the patent app in Lake's sig. Not all of it may come true, of course. But, the underlying infrastructure for all of MM+ is not groundbreaking and is in production many other places. So, what caused the project to go from 500 mil or so to 1.5 bil? Those very complicated business rules behind all of this, and the huge data management requirements, would be a leading candidate(s).....

Long way of saying - nope, FP+ has to be heavily utilized for this to be a success.......

 

[pilferk]

They have to - FP+ is their key driver for actually being able to recognize the ROI for MM+.

It gets you locked into a Park in advance and at a time they can plan for far in advance, giving them the ability to recognize many bottom line operational benefits in staffing, etc.

They will also then be able to "suggest" many spend options such as QS or TS options available to you in between FP's in real-time, via the app.

If you also adhere to the belief that this is a system geared to the First-timer, or the "couple of times in a lifetime guest", they can also use the auto select FP+ feature to choose, or at least influence the Park they will be in, far in advance.

There are a multitude of business rules behind that auto-select feature. All of which allow them to do yield management on assets, as well as capacity management on Parks and sections of Parks. They would love nothing more than being able to take a 7-crowd level and a 2-crowd level Park to both 5's.

There are a host of other benefits to them, as well - including the Bands themselves and how they hope it makes "spending" so easy.

I highly suggest reading the patent app in Lake's sig. Not all of it may come true, of course. But, the underlying infrastructure for all of MM+ is not groundbreaking and is in production many other places. So, what caused the project to go from 500 mil or so to 1.5 bil? Those very complicated business rules behind all of this, and the huge data management requirements, would be a leading candidate(s).....

Long way of saying - nope, FP+ has to be heavily utilized for this to be a success.......

FYI..I have read the patent.

And I agree with almost all your points.

But similar points could be made in relation to fp-. And it's stated goal to increase guest spending by getting guests out of lines and into shops.

That never happened...or at least not to the extent disney thought it would.

Now, again, I agree that to max roi, they have to push fp+...though for different reasons related to operational efficiency and resource planning. Maybe, given those are much greater in the span of disney control...it'll mean they keep their foot on the pedal for guest education.

I remain unconvinced til I see it, though...

 

[PeterPanic]

-MM+, MDE, MB all digital system, once working properly, is efficient and cost effective -- A good thing!!

-FP+ a digital extension of FP-, once working properly, flexible, efficient and cost effective -- a good thing!!

3 FP limit, tier system, one park only is ridiculously too restrictive - a bad thing!!

I don't have a problem with the system. I do have a concern with what Disney will do with the system. It is a one of many control mechanisms Disney implements. It's just a very powerful one. I think it can easily be used to restrict or reward (manipulate) guest at will.

Example Guest A goes to MK uses his 3 FPs, stands in line for another ride, tires of this and leaves the park. Does not go to another park and his tracking device(MB) shows no activity in any of the stores. Send guest A an email offering an extra FP or 2 or maybe a seat for Wishes, etc to lure him back in. After a little while they'll know exactly what trips your trigger. Guest B goes to MK and he is a good little clone and is happy with his 3 FPs and stays in the park loving Disney. Send him an alert email letting him know there's a reservation open at Tony's so when he gets out of a 2 hour standby line for SM he can get some meatballs. Don't want to have guest B just wasting away in a long line when he could be spending some money somewhere else.

I'm not a hater. I love going to Disney. I'm a PAP, DVCer, D23er and so on. But standing in a long standby line is not magical to me. I use way more than 3 FPs a day. If I don't feel the magic or see the value I can go elsewhere.

If you don't feel the magic ( or if you do) let Disney know.

WDW.Guest.Communications@disneyworld.com

You have more power in this than you know.

"Fear is the path to the darkside. Fear leads to anger. Anger leads to hatred. Hatred leads to suffering."

Be a Rebel!!!

Although, the technology makes that possible, I think, I truly doubt that Disney would find that worthwhile. The paranoia that people are connecting with MM+ is almost laughable. The idea that MM+ is primarily the FP system is also laughable. It is so much more then that and with a little unbiased thought it can be seen just how much it will benefit Disney to forge ahead with this plan. And it isn't just increased revenue, but, many aspects will help manage people and expense in a more solid fashion. Considering the colossal amount of money already invested, it is doubtful that Disney will be considering dropping the whole thing because some find it "unhandy" or not inline with their personal touring practices.

My feeling is that you can write to Disney expressing your approval or disapproval and if they are well thought out, and not filled with irrational customer venom, I'm sure they will look at it and either agree or disagree based on what they expected to get out of the program. Until it starts to show up in less money coming in on a daily basis, public protests will have little affect, in my opinion!

No, no. He's resting. He's probably pining for the fjords.

Also, regarding FP+, I wish to register a complaint. Sorry, we're closing for lunch


My complaint is that you can only have three. "Then shalt thou count to three, no more, no less. Three shalt be the number thou shalt count, and the number of the counting shalt be three. Four shalt thou not count, neither count thou two, excepting that thou then proceed to three. Five is right out. Once the number three, being the third number, be reached" then you have useth all your FP+s.

Standard IQ. tests gave the following results. The penguins scored badly when compared with primitive human sub-groups like the bushmen of the Kalahari but better than Disney executives. The Disney executives' surprisingly high total here can be explained away as being within the ordinary limits of statistical error.

Everything in Disney can be related to a Monty Python skit.

And that whole rollicking dialog hinges on the idea that 3 is a mistake. I have a feeling that it is completely intentional and needed to achieve whatever it is that they are attempting to achieve.

Two points to consider:
1. Only about 50% of guests utilized the old FP (legacy system). With the new system, obviously more guest will reach out to use it; resulting in a greater positive experience.
2. Remember when the legacy FP rolled out? You couldn't get a second fast pass until after the expiration time of the first. Of course, that policy subsequently changed. The same will be true with FP+. Enhancements and changes are bound to occur.

No do not remember it being like that at all. That doesn't mean it wasn't, I just never heard of it. I have always used it in the two hour or the start window of the FP in hand whichever came first.

Let's assume for the moment that you are right, (but my personal opinion is that even Disney would find it distasteful to "sell" FP access since they have touted for years the fact that FP is FREE TO ALL GUESTS). After extra FP+s go on sale people will buy them so that their total number of FPs equals what they used to be able to pull for free under FP-. Same number of headliners. Same number of repeat attractions. Same total number of FPs. Assume everything is equal. Then won't this system take us back to exactly where we were before, only for more money? How can the FP+ supporters continue to argue that FP+ is a great new invention if at the end of the day, we get the exact same experience as we had before, only at a higher total cost? If I used to pull one at TSM, two at RnR and two at ToT, and now under the new system, I get a freebie at TSM, a freebie at ToT, and have to buy three more, (two for RnR and one for ToT), then won't I have exactly what I had before at a much higher cost? Can anyone make the argument then that FP+ is a better system? I think that FP+ has to stay "different" or else the change makes no sense.

It is possible, but I really don't think that they intend to sell any, at least not right now. I have seen on other threads where offsite people were considering reserving a room in a Disney Resort for just one night to get advanced choice of FP. Of course it really doesn't work out because, at best, it would only be good for one day of choice. They weren't even considering staying onsite, just paying for a room. My point is that it is obvious that some people are willing to spend a lot just for a fastpass. Crazy? Seems that way to me, but, who am I to judge.

 

[clsteve]

FYI..I have read the patent.

And I agree with almost all your points.

But similar points could be made in relation to fp-. And it's stated goal to increase guest spending by getting guests out of lines and into shops.

That never happened...or at least not to the extent disney thought it would.

Now, again, I agree that to max roi, they have to push fp+...though for different reasons related to operational efficiency and resource planning. Maybe, given those are much greater in the span of disney control...it'll mean they keep their foot on the pedal for guest education.

I remain unconvinced til I see it, though...

Totally agree and that's what would be keeping me up at night.

Simplicity is usually the word most closely associated with highly successful costumer facing apps. Especially ones dealing with a multi-national base.

If there are still hordes of CM's with tablets and more kiosks going up for the next several quarters. Well it would be surprising if that was part of the original plan...

 

[flicx]

The paranoia that people are connecting with MM+ is almost laughable. The idea that MM+ is primarily the FP system is also laughable. It is so much more then that and with a little unbiased thought it can be seen just how much it will benefit Disney to forge ahead with this plan.

I am truly not picking on you, but someone please let me know exactly beyond FP plus and booking things far out and apps for smart phones. What more will this 1 to 1.5 billion dollar expense do for the consumer? What mind blowing technology is still coming? Anyone? I mean with that price tag shouldn't it be better than sliced bread.

 

[redrosesix]

I am truly not picking on you, but someone please let me know exactly beyond FP plus and booking things far out and apps for smart phones. What more will this 1 to 1.5 billion dollar expense do for the consumer? What mind blowing technology is still coming? Anyone? I mean with that price tag shouldn't it be better than sliced bread.

This is a really good question, considering the project is now way over budget. If it was originally supposed to cost only $500 m, what is the extra $1 b for? Labour hours? Did something go horribly wrong and some huge pieces of IT equipment need to be replaced?

Somebody posted the amounts for replacing door locks, turnstiles and POS terminals -- it added up to about $50 m, which is 10 percent of the original budget. That doesn't seem to be out of line to me at all (except for the fact that that was just to be able to use the technology with bracelets instead of cards and I don't have an opinion on whether the bracelets were worth $50 m yet)

 

[Laketravis]

This is a really good question, considering the project is now way over budget. If it was originally supposed to cost only $500 m, what is the extra $1 b for? Labour hours? Did something go horribly wrong and some huge pieces of IT equipment need to be replaced? Somebody posted the amounts for replacing door locks, turnstiles and POS terminals -- it added up to about $50 m, which is 10 percent of the original budget. That doesn't seem to be out of line to me at all (except for the fact that that was just to be able to use the technology with bracelets instead of cards and I don't have an opinion on whether the bracelets were worth $50 m yet)

I posted that and it was an estimate. But yeah, it leaves a lot on the table for which we can only guess what the rest went for.

 

[Pooksie]

Totally agree and that's what would be keeping me up at night.

Simplicity is usually the word most closely associated with highly successful costumer facing apps. Especially ones dealing with a multi-national base.

If there are still hordes of CM's with tablets and more kiosks going up for the next several quarters. Well it would be surprising if that was part of the original plan...

Also keep in mind that an app that's difficult to understand and navigate for a 40 year old is probably easy as pie to understand and operate for a 10 year old..

Looking toward the future, mobile devices will proliferate exponentially and the younger generations of today will have a huge advantage in understanding and operating the devices. They are Disney's future business. Disney is looking toward the future certainly, but they are also making improvements to the current app starting with macs from what I've read.

Funny story, I was at golden corral with my father and boyfriend, and next to us sat a table with two adults and three children. The youngest was obviously very young and to our amazement was playing with a smart phone. Not just pushing buttons, but using it the whole time we ate. My father struck up a conversation with them and asked how old the little one was. Two and a half said the father. He said the boy was "very proficient" with the smart phone...
Whew, the times they are a changin'...lol.

 

[PeterPanic]

I am truly not picking on you, but someone please let me know exactly beyond FP plus and booking things far out and apps for smart phones. What more will this 1 to 1.5 billion dollar expense do for the consumer? What mind blowing technology is still coming? Anyone? I mean with that price tag shouldn't it be better than sliced bread.

I understand what you are asking, so I'll be blunt about it. This investment may have some parts that are for the benefit of the customer. I don't know, and neither does anyone else how it will end up. FP+ is fine with those that find it, like myself, to my benefit. Others who were used to attacking the parks and the FP system in a huge way feel that they are being cheated out of something. OK, I understand that.

The way this, in my opinion has to be looked at is that this is an upgrade to a business operating system. They have issued some thoughts about how it will benefit Guests, but streamlining the FP system to make it fair for all guests, not just those with the need to do it all, this minute, also make it handier to buy things and not have to search out credit cards or cash, make tying all reservations together and having an electronic way to keep track of them. OK, but, Disney also has many reasons for this as well.

I can only compare it to a company upgrading their companies with automation, thus saving them money on the cost of whatever they produce. Back when cars were assembled individually, by hand, the costs were high and had to be passed along to the the consumer. Automation along with more efficient manufacturing methods cut those costs to the benefit of both the company (in savings in the bottom line) and the customer by being able to sell their product for less. I don't know if Disney has this in mind but, I can easily imagine the first part. Instead of automation, we are talking about high tech electronics that will instantly tell them what is happening 60 to 180 days down the road. Then they can tailor the staffing to fit what it will look like in MK on June 12th or July 4th or any date you can imagine thus saving them money, having the proper staffing for the occasion at the parks where they are needed. The side effect of that is that customer service might even be better, albeit more controlled. They can have control about how many people are at an attraction at what time and possibly balance the crowds so that all wait times are shortened.

The problem is that people seem, in my opinion, to be reading to much into this thing as a vehicle designed to directly and instantly "give" something to the Guest that is visible and tangible, when it is more to deal with underlying things that we, as guests, are not even aware are happening and are needed to enhance our experience.

Instant, out of hand, rejection is not warranted in this case. This is a long term design and being such, will take time to flatten out and become quietly beneficial to all parties. No one (and I think this includes Disney) is absolutely positive about how this will all fit together and be good for all. They have thoughts and hopes, but until it is completely in place, the big picture will not be complete.

 

[Pooksie]

I posted that and it was an estimate. But yeah, it leaves a lot on the table for which we can only guess what the rest went for.

And I think it was Bob Iger who stated during the conference call that they are just starring the full roll out of the MM+ system. There could be some aspects of the system that required a large investment that we aren't even aware of yet.

 

[redrosesix]

I understand what you are asking, so I'll be blunt about it. This investment may have some parts that are for the benefit of the customer. I don't know, and neither does anyone else how it will end up. FP+ is fine with those that find it, like myself, to my benefit. Others who were used to attacking the parks and the FP system in a huge way feel that they are being cheated out of something. OK, I understand that.

The way this, in my opinion has to be looked at is that this is an upgrade to a business operating system. They have issued some thoughts about how it will benefit Guests, but streamlining the FP system to make it fair for all guests, not just those with the need to do it all, this minute, also make it handier to buy things and not have to search out credit cards or cash, make tying all reservations together and having an electronic way to keep track of them. OK, but, Disney also has many reasons for this as well.

I can only compare it to a company upgrading their companies with automation, thus saving them money on the cost of whatever they produce. Back when cars were assembled individually, by hand, the costs were high and had to be passed along to the the consumer. Automation along with more efficient manufacturing methods cut those costs to the benefit of both the company (in savings in the bottom line) and the customer by being able to sell their product for less. I don't know if Disney has this in mind but, I can easily imagine the first part. Instead of automation, we are talking about high tech electronics that will instantly tell them what is happening 60 to 180 days down the road. Then they can tailor the staffing to fit what it will look like in MK on June 12th or July 4th or any date you can imagine thus saving them money, having the proper staffing for the occasion at the parks where they are needed. The side effect of that is that customer service might even be better, albeit more controlled. They can have control about how many people are at an attraction at what time and possibly balance the crowds so that all wait times are shortened.

The problem is that people seem, in my opinion, to be reading to much into this thing as a vehicle designed to directly and instantly "give" something to the Guest that is visible and tangible, when it is more to deal with underlying things that we, as guests, are not even aware are happening and are needed to enhance our experience.

Instant, out of hand, rejection is not warranted in this case. This is a long term design and being such, will take time to flatten out and become quietly beneficial to all parties. No one (and I think this includes Disney) is absolutely positive about how this will all fit together and be good for all. They have thoughts and hopes, but until it is completely in place, the big picture will not be complete.

I'm sorry, but that's like saying it's ok to put in a new roller coaster that can only go up because they're still working on the down parts.

I agree with a lot of what you said, but you're attributing many of the qualities of MM+ to FP+. Although it is true that FP+ finally lets them know with relative certainty which parks people intend to be in on which dates. Since people could buy tickets and use them whenever they felt like, they had no way of knowing that. And also with 4 parks, they need to know where they need the additional staff. This is why I believe they'll be offering the same benefits to off-site guests, not because they're trying to be equitable.

For example, a few years ago we were entering MK during Pres Week knowing they had already extended park hours that day for that park. We found out when we boarded the train that they had extended park hours an additional 2 hours and added another Spectromagic parade and another Wishes -- the clincher is that the staff had just found that out an hour before. In previous years, we looked at the times guide and only knew that the parks would be open at least that late -- park hours were often extended past what was printed. I think soon they'll be much more accurate.

But as far as the system working for the guests, they really have to get this working better -- and soon. Now that all parks are online and FP- is gone for good, they're going to have to get the glitches under control before they make a lot of guests very angry.

We're not too happy with the issues we've been having this week trying to set up FP's for next week. I can't fix some of them until we arrive since I don't think it's worth calling long distance from Canada. So we will be one of those families at the Concierge desk trying to get things sorted out.

 

[redrosesix]

It is possible, but I really don't think that they intend to sell any, at least not right now. I have seen on other threads where offsite people were considering reserving a room in a Disney Resort for just one night to get advanced choice of FP. Of course it really doesn't work out because, at best, it would only be good for one day of choice. They weren't even considering staying onsite, just paying for a room. My point is that it is obvious that some people are willing to spend a lot just for a fastpass. Crazy? Seems that way to me, but, who am I to judge.

Actually no. They only need a 1 night reservation to select FP's for every day on their ticket. But offsite guests will soon be able to reserve FP's anyways.

 

[redrosesix]

I posted that and it was an estimate. But yeah, it leaves a lot on the table for which we can only guess what the rest went for.

I've nearly quoted you a lot today

Present for ya...

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[Luscien]

This is a really good question, considering the project is now way over budget. If it was originally supposed to cost only $500 m, what is the extra $1 b for? Labour hours? Did something go horribly wrong and some huge pieces of IT equipment need to be replaced?

Somebody posted the amounts for replacing door locks, turnstiles and POS terminals -- it added up to about $50 m, which is 10 percent of the original budget. That doesn't seem to be out of line to me at all (except for the fact that that was just to be able to use the technology with bracelets instead of cards and I don't have an opinion on whether the bracelets were worth $50 m yet)

Usually a budget change like that would be due to change in scope, horrible initial estimates, or a major change request midstream. It may be possible that IT hardware replacement could drive that, but they would have typically identified that early on in their high level designs (not always though, see below)

Probably some of each, as sometimes the project sponsor within the company will under estimate to get the project started. Then someone has a great idea once development has started, so they change the scope and add that in. Then, some change comes on midstream to do some feature differently than was originally intended or designed.

Do all that a few times and it can add up quick. Doesn't mean they are bad changes, and estimates are just that - estimates.

If they are change requests, it means they are finding things that they want to add on that they think will provide value to the company beyond the cost of implementation. If they are using iterative design and development methods, this type of discovery and additional investment should be expected (granted this happens to some degree with all projects), however its also not surprising that the investors asked about it in the call.

 

[flicx]

I've nearly quoted you a lot today

Present for ya...

[/URL][/IMG]

That is pretty sad. They gave you two fast passes for something that generally doesn't even need a fast pass! The really sad part is for about a third of what they spent on this glorious new system they could have kept fast pass- and stuck in three new head liners at epcot. Win, win in my book. You get to pull the fast passes you want,everyone gets three new headliners in a park that soarly needs a few new rides!