Attention Southwest People

[SirDuff]

I don't think you have to actually go up to the customer service agent. I think the app assigns it and updates your barding pass in the app. I think you only have to approach the actual agent if there is an issue. If you don't check in online before a certain amount of time before the flight, you would have to check in with the customer service agent. I am not sure when you ahve to do it by but you can do it as early as 24 hours before your flight.

So, at check-in, not at the gate. The PP I quoted said at the gate which is no more than maybe half an hour before boarding (depending on when the gate agents get there).