Call Ripley's, i think i am close to a world record

[jann1033]

of how many times one article is returned to canon factory service for repair as I am sending in my camera along with the 28-135 lens this time, round 5
( expecting i will suffer a severe case of camera loss anxiety)....

took it out to try it and the purple fringing is better, the sharpness is fine but lo and behold, it's not taking the photo again, what i originally sent it in for in Jan. so guess we have come full circle.....talked to customer relations again and he said he doesn't see any other option since it must be something with the way that particular lens is reacting to my particular camera although he can't see what it could be unless it is electronically inside the lens and then should duplicate with the way they test it...he said he would think if it was the actual contacts, it would do it with all my lenses which i would agree...it's a puzzler for sure.

when it started this back in Nov it was occasionally, this time after i took probably 40 or so shots, probably the most i have taken with it since the first time i got it back since it hasn't worked right, it locked up and wouldn't take another shot...then after i took out the battery, turned it off a few times, checked to make sure i didn't have it on timer( i didn't btw) , reset the focus from the back button to the shutter, everything i could think of., it started taking them again. it acts like it is not focused but the dot that shows it's ready is lit, exposure is right , nothing is blinking etc , it isn't hunting or anything, the shutter just won't depress so it won't let me take a photo. but when i changed to my 50mm or 70-200mm lenses, no problem what so ever....

anyone have any ideas so i can add them to the paper work i am sending in to give the tech guys some idea what to check that they are evidently missing??? I am planning on sending a book long fact sheet for them to consider and ask they check each thing off as they do it and return it since i really believe a few times they haven't done anything.twice it sounded like they just send out the exact same memo as to what they did . when i mentioned this to one woman tech support person she just said "yep" so i wish it was in my husband's name as at least that would alleviate the "it's a nutty woman so we'll just ignore her " repair option so seemingly prevalent in some tech and auto repair places

 

[ukcatfan]

At this point, I would be demanding a completely new lens or a refund.

Kevin

 

[jann1033]

At this point, I would be demanding a completely new lens or a refund.

Kevin

i did after round 2, they said they don't give refunds and the lens i got would be refurbished...so i figured, i'd be getting another lens that already had problems...after i get the paper work and send it in i am calling the resolution number i got on the last canon survey and asking for something in compensation as this has really been ridiculous...i might have my daughter do it. since she is one of the top 3% of collection agents in the company she works at i'll have her collect something for me
( and she is nice about it which goes a long way in resolution, not impatient like i tend to get when i'm frustrated),

 

[ukcatfan]

Have you tried sending a letter or e-mail to someone high up with Canon? I sent a letter describing a bad visit to ASMu to Iger's office back when he was just over WDW and not the entire company. I was not even looking for anything, just wanted his office to know about some dangerous issues with maintenance that we never got resolved. They ended up giving us a 50% discount on the room for our next visit. Compared to the discount codes that ended up being available, we really only got about a 15% extra discount, but it still helped. They also had a present for DW's B-day and one for our anniversary in the room on those days. Like you said, I did keep the wording as professional as possible and did not make it sound like I was just venting.

Kevin

 

[ktulu]

Is it going to NJ or Irvine?

 

[jann1033]

last time they were going to send it to ny, living in Ohio it normally goes to nj, i'm not sure where they are planning on this time since i haven't gotten the slip yet. i might call and ask the guy about sending it some where else though now that you mention it.
did call , they said the 2 service centers do the same thing( uhhuh, heard that before) but she is having the guy called me who was going to send it up the line before

 

[ktulu]

I would see if you can request Irvine, just to get a fresh set of eyes on it.

 

[jann1033]

I would see if you can request Irvine, just to get a fresh set of eyes on it.

that is exactly how i worded it when i spoke to the cr rep.

edited as i just spoke to the guy who originally was going to send it to the headquarters or where ever and he still wants to do that so he's sending me a new label so i can send it to NY. He says they replaced the is system twice so far but he doesn't know of anyone else who has had this problem...so glad it has happened to me

 

[Groucho]

I really do hope that this is resolved to your satisfaction... but I fear that even if the lens is fixed to work as good as it possibly can, it will always have bad memories for you after this repair nightmare you've gone through.

Are there any camera stores nearby that have a return policy (or are sympathetic in general)? (Or one of the "big box" stores, if they have this lens.) It might be interesting to take a brand-new, untouched copy of that lens and compare the results to what you're seeing on your lens. Or, perhaps you can ask on one of the busier, more hardcore Canon-only boards to see if anyone near you have the same lens that you could try.

It might also give some ammo for convincing Canon that you're having issues, if you can demonstrate that results from your copy of the lens are different than with another copy of the lens.

But hopefully this will all be moot, and you'll be returned a camera and a lens that are working 100% to your satisfaction. I'll keep my fingers crossed for you.

 

[boBQuincy]

of how many times one article is returned to canon factory service for repair as I am sending in my camera along with the 28-135 lens this time, round 5
( expecting i will suffer a severe case of camera loss anxiety)....

If the camera works ok I would not send it in. Things can only get worse.

 

[jann1033]

If the camera works ok I would not send it in. Things can only get worse.

truthfully this is my biggest fear...however, now i am thinking if this is the same problem starting again and it wasn't the IS like they thought, what if as unlikely as it seems, something is wrong with the camera...my warranty will be over in a few weeks and then i'll have a camera that could have this problem eventually with another or maybe all my lenses or maybe just stop working all together since i have no idea what is causing it.... i think that is why the guy said to send it to this other place( not the same factory service center i have been sending it to) since i told him i have such a lack of confidence in getting my camera back unscathed. and while they may not know this yet, if they ruin my camera they are replacing it if i have to sit in the big guy's office for a month this guy i am talking to now is having a fit it has been in the air this long so unless he is a great actor i do think he thinks this is ridiculous and he does seem to be going farther than regular customer service, ie he is spending more to make sure it is insured to cover the camera and lens while the reg. customer service just told me to "make sure it got scanned so i can find it if ups loses it" since they would only cover up to $1000 customer relation guy keeps telling me this problem will be fixed so hopefully he is right

 

[jann1033]

I really do hope that this is resolved to your satisfaction... but I fear that even if the lens is fixed to work as good as it possibly can, it will always have bad memories for you after this repair nightmare you've gone through.

Are there any camera stores nearby that have a return policy (or are sympathetic in general)? (Or one of the "big box" stores, if they have this lens.) It might be interesting to take a brand-new, untouched copy of that lens and compare the results to what you're seeing on your lens. Or, perhaps you can ask on one of the busier, more hardcore Canon-only boards to see if anyone near you have the same lens that you could try.

It might also give some ammo for convincing Canon that you're having issues, if you can demonstrate that results from your copy of the lens are different than with another copy of the lens.

But hopefully this will all be moot, and you'll be returned a camera and a lens that are working 100% to your satisfaction. I'll keep my fingers crossed for you.

you might want to cross your toes as well ...i was going to just keep it till i replace it with something better down the road cause now it is actually pretty sharp but since the shutter is locking up, that isn't going to work now. this is their last chance though and if my camera is messed up...well it won't be pretty when the face my wrath