Cake Bake Shop at the BoardWalk is now open

[T.G.I.Friday]

Reservations are loaded in MDE.

 

[Best Aunt]

For the people who have been there, can you comment on the glitter?

If glitter is going to be on the food, is it shown on the menu? (I know photos of menus have been posted but the print has bothered my eyes so I haven't looked at them.)

Can you tell the wait staff that you don't want glitter on your food?

 

[Minnie1222]

Reservations are loaded in MDE.

Thanks. I just booked for our December trip.

 

[Lsdolphin]

Just booked for 12/7!

 

[NYCgrrl]

For the people who have been there, can you comment on the glitter?

If glitter is going to be on the food, is it shown on the menu? (I know photos of menus have been posted but the print has bothered my eyes so I haven't looked at them.)

Can you tell the wait staff that you don't want glitter on your food?

Can’t comment from experience but when I made my reservation which was by telephone informed the reservationist I was “allergic” to glitter, lol.
I’ll see what happens in January.

 

[Lsdolphin]

Can’t comment from experience but when I made my reservation which was by telephone informed the reservationist I was “allergic” to glitter, lol.
I’ll see what happens in January.

When you made your reservation by phone did you receive any text or email confirmation?

 

[trishadono]

Looking at the menu for the tea experience, I don’t like any of the sandwiches. So having tea service will not be on my list. I will stick with going to the bakery for a treat. That was one thing I liked about the tea at GF. There were a few options to choose from as far as the food served, some with sandwiches and some without. I always chose one without because I don’t like most of the types of sandwiches served for afternoon tea (don’t like mayo, cucumber, watercress, or fish).

Me too but I loved the kids menu so my plan is to ask for those. Ya I’ve already paid the adult fare but I’m fine with it. We enjoyed the tea at GF and Disneyland hotel. I guess I just like my food on a tiered tray

 

[matt and beth]

Reservations are loaded in MDE.

Booked! Thanks

 

[NYCgrrl]

When you made your reservation by phone did you receive any text or email confirmation?

Email confirmation received.

 

[Lsdolphin]

Email confirmation received.

Although I was told I would receive a confirmation I didn’t receive anything so went ahead and made reservation this morning online.

 

[Disneymadhouse]

Thankyou for posting, I just managed to get a breakfast reservation

 

[fla4fun]

We enjoyed the tea at GF and Disneyland hotel. I guess I just like my food on a tiered tray

Me too! These days I make do with the china my grandmother gave me and have exactly the treats I want.

 

[NYCgrrl]

Although I was told I would receive a confirmation I didn’t receive anything so went ahead and made reservation this morning online.

I booked what they call an event which might differ from a regular reservation.
The confirming reservation came from TheConnectSmartTeam and the email addy is noreply@qsr.cloud

 

[Matt and Emma]

Open now on MDE

 

[Lsdolphin]

Thank you.

 

[Lsdolphin]

I booked what they call an event which might differ from a regular reservation.
The confirming reservation came from TheConnectSmartTeam and the email addy is noreply@qsr.cloud

Thank you

 

[Ms.Minnie]

Reservations are loaded in MDE.

Thanks, I just booked for my Jan 2025 trip. I'm very excited about this location. I have been waiting for 3 years to go to this restaurant.

 

[GADisneyDad14]

I was one of the people in the camp of not being bothered by the high prices, but after eating lunch there last week I can't imagine any reason that we would ever go back.

An unexpected downpour happened when we were about 10 feet from the door. As we entered, there were three employees behind the reception desk. No one greeted us. After 2-3 minutes one of them finally looked in my direction, took my information, and told me we could wait in the waiting room until we received a table ready text. I asked her to please point me in the direction of the restroom so that I could try to dry off. She informed me that they were out of towels and that I shouldn't go there. Yes, this interaction was as odd as it sounds.

We went into the waiting room and did our best to dry our faces with a package of tissues that I had in my handbag. The waiting room is between the entry to the restaurant and the walk-in bakery counter. It was full of people who seemed to be sheltering from the rain. Many of them had drinks and food from other locations on the boardwalk. We seemed to be the only actual CBS customers.

When our table was ready I received a text but then we had to hunt down the person responsible for showing us our table. There were just two of us for this reservation. We were led to the smallest table in the outer section of the restaurant, separate from the main dining room. I have a pet peeve about being seated at a two top as a couple when a place isn't busy. I certainly understand two people being given the undesirable, tiny, badly located table when many tables are in use and other patrons are expected soon, but when the place is only 10-20% full this annoys me. This isn't something specific to CBS but it definitely added to the feeling that no one cared whether or not we were comfortable.

This side room area is very plain, all glass and white with the exception of simple lighted swags hanging from the wall sconces. We had no view of the main dining room or any of the decorations and design elements that everyone is gushing over. Our table had a glass covering over it with many crumbs stuck between the table and the glass. There was also a small lamp on the table which was dusty. This side room has very bad acoustics. There were only three other occupied tables and it was extremely loud. Every voice, every tap of cutlery on a plate, turned into an echo. It was difficult to hear each other. Not a good start.

Our server arrived to take our drink orders but then left abruptly before we even spoke. He came back maybe 10 minutes later. We each ordered a pot of tea. He seemed confused that there was tea on the menu when they aren't actually doing tea time yet. He had the handheld device that others have mentioned. He seemed very unfamiliar with how to use it. The ordering process was extremely inefficient, not just when ordering our beverages but also later when ordering our meal. It took at least another 20 minutes for us to receive our tea and glasses of water.

At this point we asked what the soup of the day was. Our server had to go find out. After another long wait he returned to tell us it was tomato. This seemed kind of ridiculous since tomato soup is extremely common on menus at Disney World including right next door at Boardwalk Deli where it is the only option. We had some other menu questions for our server as well but he just didn't seem familiar with any of the items. We discouraged him from going off to hunt down the answers since we had already been there for the better part of an hour.

I ordered the French onion soup. My husband went with the gumbo. The description for the soup says, "Topped with French bread and Gruyère cheese and baked until golden brown. Served with a freshly toasted half French baguette and salted European butter." My soup arrived with just the soup, mostly broth with a few small pieces of onion in it. No bread or crouton on the soup and no cheese. The broth was flavorless with the exception of salt. The French baguette served on the side was rock hard. I was able to pull off a piece but decided not to try to eat it for fear of breaking a tooth. My husband's gumbo was mostly broth with only a few small pieces of meat and veg, even worse, it was cold. His baguette was similarly inedible.

After sitting there staring at our disappointing soup and gumbo with no one checking on us for at least 30 minutes our entrees arrived to our small table and were dropped off by a kitchen runner without the previous plates being cleared. I had ordered the crab cakes. In the description jumbo lump crab is mentioned. I can assure you there were no jumbo lumps of anything in those crab cakes. The cakes were plated on a puddle of remoulade sauce, which I usually like, but this was very bitter and there was a great deal of it. The crab cakes themselves were room temperature which seemed almost impossible given that my plate was so hot that I burned my finger on it. Did they put previously prepared cold crab cakes on a heated plate hoping it would warm up the crab? I don't know but I was not willing to take a chance on seafood served at an unsafe temperature so I did not eat anymore after the first taste.

My husband's entree was the shrimp po' boy. The roll was fine but nothing special. The shrimp on one half of the sandwich had no breading/batter on them. The shrimp on the other half where covered in a thick coating but it wasn't cooked through. The fries served with his sandwich were pale, translucent, and very hard. I believe this happens when the cooking oil isn't hot enough.

Finally our server came to check on us. At this point we were ready to leave. Our server didn't ask us how the food was just asked if we needed boxes, to which we both replied "NO" in unison. He tried to give us a dessert menu but we told him we had already been there for almost 2 1/2 hours and had no interest in staying any longer. He scurried off to prepare our check leaving all of the plates on the table from both courses. At this point a manager wandered by, asked if we were enjoying ourselves, and kept walking. He didn't seem to notice that he never even let us answer the question.

The whole thing was just weird, and there is no reason we'd ever go back again. We walked out at 4:10, hungry, after arriving on time for our 1:30 reservation.

One thing that really baffles me is that I had read several times that the staff here was hired in March so that they could receive exceptional training. Yet no one, from the hosts, to the servers, to the runners, to the manager on duty, seemed to be familiar with the basic tasks of their positions.


Edited to try and clarify what was on the shrimp but I'm really not sure whether it was a batter or breading. In any case, it was missing on one half of the po'boy and in abundance not fully cooked on the other half.

Appreciate you taking the time to post about your experience, I was worried I was being picky but we both picked up on several similar themes in our respective reviews. We were also in the ‘glass room’ and also had slow service. I half-way wonder if we didn’t have the same server. “Not ready for prime time” was my ultimate conclusion.

But yeah, I tried to find some balance in my review/thoughts to find some middle ground grace for a new operation so left some of my observations out, but nearly everything you mention I could have said as well - indifferent host/hostess stand interaction, slow service (although yours sounds way worse), luke warm at best gumbo that was mostly broth. I didn’t really care for the texture of the shrimp romouelade appetizer, and I also questioned if it was perhaps 30-60 seconds undercooked. I also had the build-up of plates since there does not seem to be any separate staff for bussing/cleaning tables (even when turning over to the next customer), only the server - another reason my server seemed consistently behind.

Thanks again for posting.

 

[JoJoGirl]

I was one of the people in the camp of not being bothered by the high prices, but after eating lunch there last week I can't imagine any reason that we would ever go back.

Yikes! I’m sorry you had that kind of experience. It sounds like the Cake Bake Shop has been having a rough last couple of weeks. I wonder if Ms. Rogers is still on site, or if the new Florida manager is having trouble holding things together in soft opening. Hope they can get the kinks worked out - I had a wonderful meal there the last week of October and would love to make it a regular thing if they can keep the quality high.

 

[focusondisney]

So even after reading the very poor reviews the last few pages, I went ahead & booked for Christmas Eve. . I’ve been waiting for years to eat here too. I couldn’t let the dream go without a fight. I’ve got close to 6 weeks to watch reviews & make a final decision.

While repeatedly checking Open Table, I had noticed the lack of reservations for parties of 2 was really obvious. And the ones that were available were only for early breakfast or very late dinners…only from 9-10 pm. I was pleasantly surprised to find complete availability at all times for parties of 2 this morning.

I read @snacks review to my husband last night & we discussed the crazy differences in experiences from the first reviews to the ones we’re getting now. And then it dawned on me. Theres a good possibility she brought her best, most experienced servers & cooks to Florida from her other locations for those first few influencer invitation only days. And now we’re getting the just trained, get experience on the job staff. Not an excuse, just the only thing that makes sense to me.