BVC compensation for SB closure over spring break

[WilsonFlyer]

How low can you go to complain about a closure to get something free. You should be happy that you were able to just go to Disney. For every one of us who get to go, there are a million people who do not get to go. Remember nothing is free, someone somewhere is paying even if it is all the other DVC members.

 

[Starr W.]

Compensation is always inconstant at Disney.

There have been times when a issue caused us a little inconvenience and we received several hundred dollars without asking.

Other times issues impacted our vacation in a major way and we received nothing even after talking to management knowing that others received something.

It is what it is.

Bill

Will agree with your observation.

 

[cvjw]

Compensation is very inconsistent at Disney. Last year, during our stay at BWV, the bellman dropped one of my bags when putting them into our villa. When the bag was dropped, my bottle of wine broke, and wet a pair of flip flops. The manager called me to tell me he had deposited $100 onto our account - I did not call to complain. I could have cared less about the bottle of wine, and the bellman was so nice and so sorry, that I would not have called anyone and put him at risk of getting in trouble.

Another stay at Kidani Village during the month of June (read very, very hot), we had no air conditioner in our villa for 3 days. I did complain to the manager multiple times, and only got a too bad for you attitude from the manager. That is the time when the credit was indeed warranted - my vacation was negatively impacted, and I received nothing.

To the OP, SAB was closed during our stay 2 years ago, and it was announced very late, just like your current closing. I never would have dreamed of asking for compensation - Disney can't help that the water slide breaks sometimes. I want Disney to fix the pool so that it is safe for my family to enjoy.

 

[Dean]

In general DVC overcompensates squeaky wheels but as noted, they are inconsistent. IMO there should not have been any compensation for anyone no matter what their expectations in this specific circumstance. Not even someone who made their reservations day 1 eleven months out who planned on using the pool consistently and not going to the parks at all. I find DVC members as a group far too eager to decide to be inconvenienced rather than realize that there are compromises with a timeshare and they include rehab and unexpected closures. IMO, even situation should be looked at individually however. Here are a few recent examples of situations.

• Those moved from AKV concierge to SSR should have been compensated in some way but consistently from one to the other.
• Those who didn't have animals in their savannah view probably should not have been compensated or at absolute most, rebated to the level of standard view points.
• Those moved from BWV BW view to BCB should not have been compensated in any way.
• Those that showed up at BCV and there was no room should have been compensated in some way (the 2 I know of were to a degree). From what I recall, one was upgraded to a larger unit (3 BR I believe) at OKW and the other given a BWI room with concierge access.

IMO, when things like this happen DVC should discuss the situation and decide what's reasonable then apply those decisions across the board to all affected, not just those that complain and they should not do more no matter how difficult someone makes it for them. Now if they become convinced that they should have done it differently and later decide to add compensation, they should apply those new changes across the board as well.

 

[beachclub]

And you should be even more happy you even got to stay at the most desired and hardest to get into resort.
Its funny cause yes we do get into BCV most of the times when we go twice a year but i honestly cant even remember the time we or our kids even used stormalong bay at all...I think the last time we went to this pool was like in 2006.
Last month we were there when it was closed and when it was opened on the club level...Our room overlooked SAB and we still had no real desire to go into it, the quiet pool is actually more calming, quiet, and the kids dont miss the slide at all. It is just a slide afterall.

How low can you go to complain about a closure to get something free. You should be happy that you were able to just go to Disney. For every one of us who get to go, there are a million people who do not get to go. Remember nothing is free, someone somewhere is paying even if it is all the other DVC members.

 

[DisneyMomJen]

It seems that most people think that it was only the slide that was closed. We also received the letter fromt the Beach Club a few days before we were leaving saying that parts of the pool were going to be closed starting April 9. We were getting there April 2nd and leaving the 9th so it should not be an issue for us. A good part of the pool was boarded up when we arrived. The lazy river area was closed. Not a big deal and we could deal with and make the most of this. They had everyone crammed into the main pool area with lounge chairs that seemded to be on top of each other. Remember this is Easter week, one of the busiest weeks of the year. Extremely loud jack hammering went on all day long for a few days. We were told that they were going to completely drain the main pool for Easter weekend. That than changed until the day after Easter. We did go to the BCV pool couple of times which we never do.
It seems like alot of people are attacking on this thread when they were not there to experience or see what was really going on.

 

[dianeschlicht]

What do you people expect DVC to do when a pool becomes unsafe because of a maintenance issue? If it was YOUR pool at home, you would fix it and be inconvenienced for a few days. That is exactly what Disney was doing.

While I agree that it is not fair that the compensation seems to be inconsistent with Disney, this is a situation where I do not think there should be any compensation at all.

 

[Dean]

It seems that most people think that it was only the slide that was closed. We also received the letter fromt the Beach Club a few days before we were leaving saying that parts of the pool were going to be closed starting April 9. We were getting there April 2nd and leaving the 9th so it should not be an issue for us. A good part of the pool was boarded up when we arrived. The lazy river area was closed. Not a big deal and we could deal with and make the most of this. They had everyone crammed into the main pool area with lounge chairs that seemded to be on top of each other. Remember this is Easter week, one of the busiest weeks of the year. Extremely loud jack hammering went on all day long for a few days. We were told that they were going to completely drain the main pool for Easter weekend. That than changed until the day after Easter. We did go to the BCV pool couple of times which we never do.
It seems like alot of people are attacking on this thread when they were not there to experience or see what was really going on.

It's not attacking but making a rational judgement that compensation and complaining for this situation are not reasonable, even if the entire main pool complex had been closed. It's simply part of what happens at resorts, esp in lower seasons and it'd definitely part of timesharing.

 

[palhockeymomof2]

What do you people expect DVC to do when a pool becomes unsafe because of a maintenance issue? If it was YOUR pool at home, you would fix it and be inconvenienced for a few days. That is exactly what Disney was doing.

While I agree that it is not fair that the compensation seems to be inconsistent with Disney, this is a situation where I do not think there should be any compensation at all.

I agree with you.....and also think its really strange to wait months after a trip to try and get some compensation.

 

[jennypenny]

For the record, stuff happens and I don't think SAB's closure really warrants compensation of any kind.

I do think, however, that Disney really shoots themselves in the foot with stuff like this. They should anticipate that they'd get more complaints during a closure during spring break and have a firm plan in place for dealing with it. (many BCV owners have travelled in Jan and early Feb and expect some maintenance because it's the off season)

Disney should have made a pre-emptive offer of some sort--special pool hopping arrangements, water park passes, free ice cream at Beaches n Cream, arcade cards, Special bus to Kidani pool--something to head off complaints and the idea that if you complain more forcefully you will get more. How many people would even have used a water park pass? But how many complaints would have been avoided by handing them out? They also could have kept DVC's pool off limits to BC guests if they were offering another form of compensation.

 

[DisneyMomJen]

It's not attacking but making a rational judgement that compensation and complaining for this situation are not reasonable, even if the entire main pool complex had been closed. It's simply part of what happens at resorts, esp in lower seasons and it'd definitely part of timesharing.

I completely understand things happen and maintenance is done during LOWER seasons. This was prime time Spring Break during two of these weeks. Prime use of points and a time period where there are not any room discounts to the public. We love the Beach Club, but I felt that the situation was bad enough that I asked to change resorts, even to a resort which I am not crazy about. I never thought to ask for any compensation otherwise. If the pool was functional (which it was), I think mangement should have made the decision to do major construciton on the pool two weeks later. Again, I think someone would had to have been there for a few of these days before making any kind of judgement.

 

[DisneyMomJen]

For the record, stuff happens and I don't think SAB's closure really warrants compensation of any kind.

I do think, however, that Disney really shoots themselves in the foot with stuff like this. They should anticipate that they'd get more complaints during a closure during spring break and have a firm plan in place for dealing with it. (many BCV owners have travelled in Jan and early Feb and expect some maintenance because it's the off season)

Disney should have made a pre-emptive offer of some sort--special pool hopping arrangements, water park passes, free ice cream at Beaches n Cream, arcade cards, Special bus to Kidani pool--something to head off complaints and the idea that if you complain more forcefully you will get more. How many people would even have used a water park pass? But how many complaints would have been avoided by handing them out? They also could have kept DVC's pool off limits to BC guests if they were offering another form of compensation.

Completely agree.

 

[jennypenny]

Yeah, the more I think about it the more I think they could have just handed out 4 fastpasses to everyone and made them happy. It was Easter week. Those fastpasses would have been like the golden ticket

 

[FreeTime]

I agree that compensation wasn't warranted. Those that complain enough to get compensated are thne impacting the rest of us through dues, potential inconveniences, etc. If the pool is being rehabed or a ride, no place to complain. I am GLAD that Disney does this. How many of you have been to an old local theme park that has little upkeep or a hotel pool that is less than desireable? There were options such as pool hopping (during a noramally restricted time) offered. It is too late to complain and is not warranted.

 

[twinklebug]

There's always going to be one in every crowd who complains louder and longer than everyone else. I agree Disney needs to set policy and proceedure for making guests happier when resort issues arise that effect the population, but even then they'll have the noisy ones. Disney's one overall policy is: if you can't quiet the guest down, escalate up the management ladder until peace is restored. They work hard to avoid those unpleasant 'discussions' as they tend to suck all pixie dust out of the room for the other guests and cast members alike.

Our OP here did not complain. Therefore they saw no compensation.
I don't believe the OP is considering hammering away at MS until they cave and give them something - they simply posed a question: under what circumstances would one receive compensation, and what would it be?

The resounding answer is: we have no clue

I for one feel bad for anyone who had to be a part of or witness the conversation the other 'compensated' poster must have had - that's no way to feel the magic.

 

[OKWAnneMarie]

I feel that if it is true that some had been compensated in some way, I would be inclined to complain that all guests who found themselves in this same situation should have been likewise compensated. Does anyone have any knowledge about this? Thanks.

The OP is correct. If tickets to water parks were given out to some guests, then ALL guests should have received them. There is nothing wrong with what the OP is saying or asking.

There is no reason for people to lecture her or say something ridiculous like she's lucky to be even able to go to Disney.

Why can't people just be nice and respectful to one another on these boards (even when you don't agree with them)?

 

[OKWAnneMarie]

How low can you go to complain about a closure to get something free. You should be happy that you were able to just go to Disney. For every one of us who get to go, there are a million people who do not get to go. Remember nothing is free, someone somewhere is paying even if it is all the other DVC members.

Totally unnecessary, unhelpful and rude.

 

[Deb & Bill]

The OP is correct. If tickets to water parks were given out to some guests, then ALL guests should have received them. There is nothing wrong with what the OP is saying or asking.

There is no reason for people to lecture her or say something ridiculous like she's lucky to be even able to go to Disney.

Why can't people just be nice and respectful to one another on these boards (even when you don't agree with them)?

Unfortunately, no one ever said a trip to WDW was going to be fair and equal for everyone. Otherwise, Disney would be giving out compensation all the time because one family was chosen to ride in the parade and thousands weren't. Whatever compensation Disney choses to give out depends on Disney at the time of the incident.

 

[OKWAnneMarie]

Unfortunately, no one ever said a trip to WDW was going to be fair and equal for everyone. Otherwise, Disney would be giving out compensation all the time because one family was chosen to ride in the parade and thousands weren't. Whatever compensation Disney choses to give out depends on Disney at the time of the incident.

You are correct, but in the case of the pool being closed suddenly, they could have contacted each guest and offered them the tickets to the water parks, because the pool is the main draw of the Beach Club. But, then again, I am just assuming that someone got tickets to the water parks, we don't even know if that is true. Many times, on these boards (or, in life, for that matter) people exaggerate and lie.

 

[Missyrose]

I completely understand things happen and maintenance is done during LOWER seasons. This was prime time Spring Break during two of these weeks. Prime use of points and a time period where there are not any room discounts to the public. We love the Beach Club, but I felt that the situation was bad enough that I asked to change resorts, even to a resort which I am not crazy about. I never thought to ask for any compensation otherwise. If the pool was functional (which it was), I think mangement should have made the decision to do major construciton on the pool two weeks later. Again, I think someone would had to have been there for a few of these days before making any kind of judgement.

The closure wasn't for planned maintenance, a part of that side of the pool's filtration system broke and they had to do an emergency repair. I'm sure and planned refurb of the pool WOULD be in a lower season, but in this case, Disney had to make an emergency fix (crowds not withstanding).

And to the OP, if something like this should ever happen again, speak to a manager at the resort and let them try to make it right for you instead of waiting until there's nothing Disney can really do weeks after the fact.